User Productivity

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    Using Microsoft Windows 8.1

    Description

    Welcome to Using Microsoft® Windows® 8.1. Whether you’re new to computers or have used them in the past, this class will help you become more comfortable using a personal computer (PC) and, more specifically, the Windows 8.1 interface. This course will help you to define what a PC is, and familiarize you with the Windows 8.1 user interface and its basic capabilities. In this course, you will explore Windows 8.1 and learn how to create documents, send email, browse the Internet, and share information between applications and with other users.

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    Additional Information
    Exam Number

    –
    Course Code

    ELK91-128
    Course Time

    1.0 Day
    Course Outline

    Lesson 1: Getting to Know PCs and the Windows 8.1 User Interface*Lesson 2: Using Windows Store Apps and Navigation Features*Lesson 3: Working with Desktop Applications*Lesson 4: Using Internet Explorer 11*Lesson 5: Customizing the Windows 8.1 Environment*Lesson 6: Using Windows 8.1 Security Features*Appendix A: Other Windows 8.1 Features*Appendix B: Help+Tips App*Appendix C: Windows 8.1 Navigation Summary
    Learning Objectives

    Get to know PCs and the Windows 8.1 user interface.*Use Windows Store apps and navigation features.*Work with Desktop applications.*Use Internet Explorer 11.*Customize the Windows 8.1 environment.*Use Windows 8.1 security features.
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    https://masterskill.co.za/edu_content/uploads/2017/05/olELK91-128_rev2.0-pdf.pdf
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    Logical Operations
    Reviews (0)
    Exam NumberCourse Code
    -ELK91-128

    Course Time: 1.0 Day

    Welcome to Using Microsoft® Windows® 8.1. Whether you’re new to computers or have used them in the past, this class will help you become more comfortable using a personal computer (PC) and, more specifically, the Windows 8.1 interface. This course will help you to define what a PC is, and familiarize you with the Windows 8.1 user interface and its basic capabilities. In this course, you will explore Windows 8.1 and learn how to create documents, send email, browse the Internet, and share information between applications and with other users.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Zoho CRM Critical User Skills (First Edition)

    Description

    A Customer Relationship Management (CRM) system is most effective in building strong relationships with customers. You can now take advantage of the powerful and user-friendly features of Zoho’s CRM to automate the sales processes within your organization.*This course will provide you with the knowledge and skills needed to use Zoho CRM in the real world. You will start using Zoho CRM by familiarizing yourself with the user interface and data components. To support the functioning of the sales process, you will manage inventory data, communication through emails, and repetitive tasks using macros. In addition to these functions, you will perform operations aimed at improving sales and enhancing customer satisfaction by performing marketing activities, customer support functions, and data analysis.

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    Additional Information
    Exam Number

    –
    Course Code

    ELK91-620
    Course Time

    1.0 Day
    Course Outline

    Lesson 1: Getting Started with Zoho CRM*Lesson 2: Organizing Leads in the Zoho CRM Sales Process*Lesson 3: Executing the Sales Process in Zoho CRM*Lesson 4: Managing Emails and Macros in Zoho CRM*Lesson 5: Performing Marketing Activities in Zoho CRM*Lesson 6: Managing the Inventory in Zoho CRM*Lesson 7: Performing Customer Support Functions in Zoho CRM*Lesson 8: Analyzing Zoho CRM Data*Appendix A: The Zoho CRM Mobile Edition
    Learning Objectives

    Get started with Zoho CRM*Organize leads in the Zoho CRM sales process*Execute the sales process in Zoho CRM*Manage emails and macros in Zoho CRM*Perform marketing activities in Zoho CRM*Manage the inventory in Zoho CRM*Perform customer support functions in Zoho CRM*Analyze CRM data
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    https://masterskill.co.za/edu_content/uploads/2017/07/olELK91-620_rev1.0-pdf.pdf
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    Logical Operations
    Reviews (0)
    Exam NumberCourse Code
    -ELK91-620

    Course Time: 1.0 Day

    A Customer Relationship Management (CRM) system is most effective in building strong relationships with customers. You can now take advantage of the powerful and user-friendly features of Zoho’s CRM to automate the sales processes within your organization.*This course will provide you with the knowledge and skills needed to use Zoho CRM in the real world. You will start using Zoho CRM by familiarizing yourself with the user interface and data components. To support the functioning of the sales process, you will manage inventory data, communication through emails, and repetitive tasks using macros. In addition to these functions, you will perform operations aimed at improving sales and enhancing customer satisfaction by performing marketing activities, customer support functions, and data analysis.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Zoho CRM: Advanced User Skills

    Description

    A customer relationship management (CRM) system is a helpful tool in building strong relationships with customers. You can now take advantage of the powerful and user-friendly features of Zoho’s CRM to automate the marketing and sales processes within your organization.*This course will provide you with the knowledge and skills needed to use the advanced features of Zoho CRM in the real world. You will use Zoho CRM to improve your individual and team efficacy by designing advanced templates, using autoresponders, creating advanced workflows, collaborating with your colleagues with the Feeds module, and creating forecasts. In addition to these CRM functions, you will learn how integrations with other Zoho products and third-party applications can enhance Zoho CRM.

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    Additional Information
    Exam Number

    –
    Course Code

    ELK91-622
    Course Time

    1.0 Day
    Course Outline

    Lesson 1: Improving Job Task Efficiency with Zoho CRM*Lesson 2: Managing a Team with Zoho CRM*Lesson 3: Improving Marketing with Zoho Campaigns, Google AdWords, and Zoho CRM*Lesson 4: Building Customer Relationships with Zoho SalesIQ and Zoho CRM*Lesson 5: Investigating CRM Data with the Advanced Analytics Add-On*Appendix A: Connecting Google Applications and Zoho CRM
    Learning Objectives

    Improve job task efficiency with Zoho CRM.*Manage a team with Zoho CRM.*Improve marketing with Zoho Campaigns, Google AdWords, and Zoho CRM.*Build customer relationships with Zoho SalesIQ and Zoho CRM.*Analyze CRM data with the Advanced Analytics Add-On
    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/07/olELK91-622_rev1.0-pdf.pdf
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    Logical Operations
    Reviews (0)
    Exam NumberCourse Code
    -ELK91-622

    Course Time: 1.0 Day

    A customer relationship management (CRM) system is a helpful tool in building strong relationships with customers. You can now take advantage of the powerful and user-friendly features of Zoho’s CRM to automate the marketing and sales processes within your organization.*This course will provide you with the knowledge and skills needed to use the advanced features of Zoho CRM in the real world. You will use Zoho CRM to improve your individual and team efficacy by designing advanced templates, using autoresponders, creating advanced workflows, collaborating with your colleagues with the Feeds module, and creating forecasts. In addition to these CRM functions, you will learn how integrations with other Zoho products and third-party applications can enhance Zoho CRM.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Zoho CRM: Critical User Skills (Second Edition)

    Description

    A Customer Relationship Management (CRM) system is most effective in building strong relationships with customers. You can now take advantage of the powerful and user-friendly features of Zoho’s CRM to automate the sales processes within your organization.*This course will provide you with the knowledge and skills needed to use Zoho CRM in the real world. You will start using Zoho CRM by familiarizing yourself with the user interface and data components. To support the functioning of the sales process, you will manage inventory data, communication through emails, and repetitive tasks using macros. In addition to these functions, you will perform operations aimed at improving sales and enhancing customer satisfaction by performing marketing activities, customer support functions, and data analysis.

    Dislike (0)
    Additional Information
    Exam Number

    –
    Course Code

    ELK91-621
    Course Time

    1.0 Day
    Course Outline

    Lesson 1: Getting Started with Zoho CRM*Lesson 2: Organizing Leads in the Zoho CRM Sales Process*Lesson 3: Executing the Sales Process*Lesson 4: Interacting with Leads and Contacts*Lesson 5: Simplifying and Automating Zoho CRM*Lesson 6: Performing Marketing Activities in Zoho CRM*Lesson 7: Managing Inventory in Zoho CRM*Lesson 8: Finalizing Sales*Lesson 9: Performing Customer Support Functions in Zoho CRM*Lesson 10: Analyzing Zoho CRM Data*Appendix A: The Zoho CRM Mobile Edition
    Learning Objectives

    Log in to Zoho CRM and customize user settings.*Organize leads in the Zoho CRM sales process.*Execute the sales process in Zoho CRM.*Interact with leads and contacts via emails, calls, events, and social media.*Simplify and automate Zoho CRM.*Perform marketing activities in Zoho CRM.*Manage the inventory in Zoho CRM.*Finalize sales.*Perform customer support functions in Zoho CRM.*Analyze CRM data.
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    https://masterskill.co.za/edu_content/uploads/2017/07/ol91-621_rev1.0-pdf.pdf
    suppliers

    Logical Operations
    Reviews (0)
    Exam NumberCourse Code
    -ELK91-621

    Course Time: 1.0 Day

    A Customer Relationship Management (CRM) system is most effective in building strong relationships with customers. You can now take advantage of the powerful and user-friendly features of Zoho’s CRM to automate the sales processes within your organization.*This course will provide you with the knowledge and skills needed to use Zoho CRM in the real world. You will start using Zoho CRM by familiarizing yourself with the user interface and data components. To support the functioning of the sales process, you will manage inventory data, communication through emails, and repetitive tasks using macros. In addition to these functions, you will perform operations aimed at improving sales and enhancing customer satisfaction by performing marketing activities, customer support functions, and data analysis.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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