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Solving problems. Evaluating options. Choosing direction. You need to be adept at critical thinking every day on the job. Learn how to tell the difference between effective and ineffective methods of thought. When you can show that your decisions are based on sound reasoning, you give yourself an unbeatable advantage as a leader or a rising star.
Exam Number | – |
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Course Code | CCT-012 |
Course Time | Self-study or Classroom Training |
Course Outline | Part 1: Understanding Critical vs. Noncritical Thinking*Part 2: Recognizing and Evaluating Arguments*Part 3: Developing and Evaluating Explanations |
Learning Objectives | To explain the differences between critical and non-critical thinking.*To teach strategies for improving the thinking necessary to make effective decisions at work.*To help readers understand how to evaluate the validity of arguments.*To describe the role that evidence plays in supporting strong arguments and explanations.*To demonstrate how to formulate effective explanations with solid information and reasoned hypotheses. |
Download Course | https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-012_r4.0-pdf.pdf |
suppliers | Logical Operations |
Exam Number | Course Code |
- | CCT-012 |
Course Description
Learning Objectives
Course Outline
Download Course OverviewCustomer service has changed dramatically over the past few decades. New technology has given customer service personnel more options for reaching customers, even as it has given consumers easier access to data and information. Customer Service In The Information Age is a self-paced book which explains how businesses can still provide great customer service with a personal touch–whether it is through e-mail, the telephone, or a company Web site. The tips presented in this book will give organizations concrete suggestions for how to use the technological options available today to elevate their customer service to the next level and build relationships that will result in loyal and satisfied customers.
Exam Number | – |
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Course Code | CCT-042 |
Course Time | Self-study or Classroom Training |
Course Outline | Part 1: Customer Service Basics with a New-Century Twist*Part 2: Customer Service on the Web*Part 3: Providing E-Mail Customer Service*Part 4: Customer Relationship Management (CRM) and Service*Part 5: Effective Automated Telephone Service |
Learning Objectives | To review basic customer service skills, especially as they relate to applying new technology in giving personal attention to customers.*To explore Internet customer service—including Web site design for customer responsiveness and Web-based customer support systems.*To present strategies for e-mail customer service that save your customers time and effort, yet still convey a personal connection.*To introduce Customer Relationship Management, or CRM, and show how CRM principles apply to customer service.*To explain how automated telephone systems in customer service can be made more customer-friendly. |
Download Course | https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-042_r4.0-pdf.pdf |
suppliers | Logical Operations |
Exam Number | Course Code |
- | CCT-042 |
Course Description
Learning Objectives
Course Outline
Download Course OverviewN / A
Exam Number | – |
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Course Code | CCT-043 |
Course Time | Self-study or Classroom Training |
Course Outline | Part 1: The Role of the Manager*Part 2: Analyzing Personal Delegation Skills*Part 3: Preparing to Delegate*Part 4: Selecting the Right Person*Part 5: Making the Delegation*Part 6: Preparing Employees for Delegation*Part 7: Potential Delegation Problems and How to Handle Them*Part 8: Using Delegation as a Tool in Managing Change*Appendix |
Learning Objectives | To explain the delegation role of the manager.*To show how to select and train employees for delegation.*To point out potential delegation problems and how to address them. |
Download Course | https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-043_r4.0-pdf.pdf |
suppliers | Logical Operations |
Exam Number | Course Code |
- | CCT-043 |
Course Description
Learning Objectives
Course Outline
Download Course OverviewThe simple aim of this book is finding the best solution to a problem using concepts of design.
Exam Number | – |
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Course Code | AXO84-035 |
Course Time | Self-study |
Course Outline | Section 1: Drawing*Section 2: Design*Section 3: Thinking*Section 4: Problem Solving*Section 5: Ideation |
Learning Objectives | N/A |
Download Course | https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-035_rev1.0-pdf.pdf |
suppliers | Logical Operations |
Exam Number | Course Code |
- | AXO84-035 |
Course Description
Learning Objectives
Course Outline
Download Course OverviewDeveloping as a Professional is a how-to guide to presenting yourself well in business and social situations. You will learn what qualities define a professional and what you can do to gain recognition as a true professional in your workplace. The tips in this book are easy to turn to for on-the-job advice on everything from developing good work habits to minding your cubicle manners, as well as networking and scheduling your time effectively. Finally you will find new ways to cope with workplace challenges such as defusing conflict and managing pressure and stress.
Exam Number | – |
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Course Code | CCT-044 |
Course Time | Self-study or Classroom Training |
Course Outline | Part 1: Become a Professional*Part 2: Mind Your Manners*Part 3: Act Like a Professional*Part 4: Improve Your Skills*Part 5: Cope with Challenges |
Learning Objectives | To help you take your job seriously and believe that what you do is important.*To describe appropriate behavior in business and social situations.*To show you how to present yourself professionally.*To develop good oral and written communication skills.*To help you maintain good professional relationships with co-workers and customers.*To teach you how to improve your job skills.*To demonstrate how to handle tough situations. |
Download Course | https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-044_r4.0-pdf.pdf |
suppliers | Logical Operations |
Exam Number | Course Code |
- | CCT-044 |
Course Description
Learning Objectives
Course Outline
Download Course OverviewUnderstand how tested training methods can work to make employees work harder and with greater determination to master learning materials. Step-by-step, you will learn how to choose the best training methodologies, tools and techniques. How to set realistic objectives. How to make your presentations exciting and easy-to-understand. Lastly, how to build the three critical factors of involvement, participation, and self-pacing into your training programs. This book is the trainer’s survival kit, and is for anyone faced with designing and delivering training programs. The skills and technique, quizzes and checklists provide instant learning and feedback. You are now on your way to designing and presenting guaranteed successful training programs.
Exam Number | – |
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Course Code | CCT-045 |
Course Time | Self-study or Classroom Training |
Course Outline | Section I: Overview*Section II: Step 1 – Planning*Section III: Step 3 – Preparing*Section IV: Step 3 – Conducting*Section V: Step 4 – Evaluating |
Learning Objectives | To give tips on planning training sessions.*To suggest ways to prepare for instructional sessions.*To discuss conducting and evaluating instruction. |
Download Course | https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-045_r4.0-pdf.pdf |
suppliers | Logical Operations |
Exam Number | Course Code |
- | CCT-045 |
Course Description
Learning Objectives
Course Outline
Download Course OverviewMake positive assertiveness a productive force in your life. This course will help you examine your posture, language, and attitude while learning to deal openly with others. Find your natural style of communication. Use assertive words appropriately. Take charge of your life.
Exam Number | – |
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Course Code | CCT-046 |
Course Time | Self-study or Classroom Training |
Course Outline | Part 1: How to Develop Positive Assertiveness*Part 2: Ensuring Successful Change*Part 3: Feelings: The Emotional Part of Assertiveness*Part 4: Changing Your Behaviors*Part 5: Expanding Your Assertiveness*Part 6: Assertive Power Steps*Part 7: Assertive Confrontation |
Learning Objectives | To improve relationship skills.*To explain aggressive, assertive, and nonassertive speech and body language.*To show assertive behavior according to personality type. |
Download Course | https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-046_r4.0-pdf.pdf |
suppliers | Logical Operations |
Exam Number | Course Code |
- | CCT-046 |
Course Description
Learning Objectives
Course Outline
Download Course OverviewMaximize your marketable strengths. Create a permanent, positive belief system. The rewards will touch every area of your life. Develop a positive belief system. Risk change and overcome fears. Turn negative thinking patterns around.
Exam Number | – |
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Course Code | CCT-047 |
Course Time | Self-study or Classroom Training |
Course Outline | Part 1: How to Believe in Yourself and Others*Part 2: How to Make What You Want to Happen Come True*Part 3: Summary and Appendix |
Learning Objectives | To explain how self-esteem affects one’s attitudes and actions.*To direct ways to develop self-esteem.*To help children develop self-esteem. |
Download Course | https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-047_r4.0-pdf.pdf |
suppliers | Logical Operations |
Exam Number | Course Code |
- | CCT-047 |
Course Description
Learning Objectives
Course Outline
Download Course OverviewDiversity is a key element in any successful workplace, but to be successful, a diverse workforce must learn to work together. This book helps you implement a company-wide diversity training program. Learn how to expose key issues, get your management’s buy-in, develop and implement your plan, and more.
Exam Number | – |
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Course Code | CCT-048 |
Course Time | Self-study or Classroom Training |
Course Outline | Part 1: An Overview of Diversity*Part 2: Implementing a Five-Step Diversity Training Process |
Learning Objectives | To define the meaning of diversity in the workplace.*To show the desirable elements of a diversity training program.*To present qualities of good diversity trainers.*To present the reasons for diversity training. |
Download Course | https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-048_r4.0-pdf.pdf |
suppliers | Logical Operations |
Exam Number | Course Code |
- | CCT-048 |
Course Description
Learning Objectives
Course Outline
Download Course OverviewN / A
Exam Number | – |
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Course Code | CCT-049 |
Course Time | Self-study or Classroom Training |
Course Outline | Part 1: Are You Ready for Better Appraisals?*Part 2: Setting the Stage*Part 3: Preparing for More Effective Appraisals*Part 4: Conducting the Appraisal*Appendix |
Learning Objectives | To discuss principles of performance appraisals.*To give tips for conducting an appraisal.*To discuss management leadership skills. |
Download Course | https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-049_r4.0-pdf.pdf |
suppliers | Logical Operations |
Exam Number | Course Code |
- | CCT-049 |
Course Description
Learning Objectives
Course Outline
Download Course OverviewGive confident, enthusiastic, and persuasive presentations. With an emphasis on the need for preparation and practice, this course provides guidance on how to organize, create, and deliver effective presentations. Conquer your fear of public speaking. Prepare and deliver well organized presentations. Capture and maintain audience interest
Exam Number | – |
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Course Code | CCT-013 |
Course Time | Self-study or Classroom Training |
Course Outline | Part 1: Assessing Your Skills*Part 2: Planning Your Presentation*Part 3: Slides and Other Visual Aids*Part 4: New Technology for Presentations*Part 5: Preparing Your Presentation*Part 6: Delivering Your Presentation with Energy and Composure |
Learning Objectives | To explain how to build credibility and confidence as a speaker.*To show how to use presentation technology to your advantage.*To provide techniques for preparing and delivering a presentation well. |
Download Course | https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-013_r4.0-pdf.pdf |
suppliers | Logical Operations |
Exam Number | Course Code |
- | CCT-013 |
Course Description
Learning Objectives
Course Outline
Download Course OverviewN / A
Exam Number | – |
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Course Code | CCT-050 |
Course Time | Self-study or Classroom Training |
Course Outline | Part 1: What Sales Management Is All About*Part 2: Recruiting*Part 3: Training*Part 4: Motivating and Managing Salespeople*Part 5: Evaluating Your Sales Team*Part 6: Some Final Thoughts |
Learning Objectives | To show how to recruit a successful sales team.*To explain sales training.*To explain strategies for motivating salespeople.*To discuss evaluation techniques. |
Download Course | https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-050_r4.0-pdf.pdf |
suppliers | Logical Operations |
Exam Number | Course Code |
- | CCT-050 |
Course Description
Learning Objectives
Course Outline
Download Course Overview