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    Microsoft Office Excel 2013: Part 1 (Second Edition) (Desktop/Office 365)

    Description

    The breadth of business, educational, and organizational information in existence today is absolutely staggering. Organizations the world over rely on this information to make sound decisions regarding all manner of affairs. But with the amount of available data growing on a daily basis, the ability to make sense of all of that data is becoming more and more challenging. Fortunately, the days of performing calculations and analyzing data on paper are pretty much gone. Imagine, if you will, having to calculate what percentage of your organization`s sales occurred in one small town in, say, Brazil. If your organization operates in multiple countries and generates billions of dollars in revenue annually, it could take a lifetime to isolate the exact figures you need and then compare those to the rest of your revenues. Who has that kind of time? This is exactly where the power of Excel can help.*By applying the robust functionality that`s built into Excel to your organization`s raw data, you will be able to gain a level of insight into that data that would have been nearly impossible just a couple of decades ago. Excel can help you organize, calculate, analyze, revise, update, and present your data in ways that will help the decision makers in your organization steer you in the right direction. Of course, knowing exactly how to ask Excel the questions that you need answered, which questions you can even ask, and how to interpret the answers Excel gives is necessary before you can even begin to embark on the journey ahead. This course aims to provide you with the foundational Excel knowledge and skills necessary to begin that journey. *This course covers Microsoft Office Specialist exam objectives to help students prepare for the Excel 2013 Exam and the Excel 2013 Expert Exam.

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    Additional Information
    Exam Number

    77-420, 77-427 and 77-428
    Course Code

    ELK91-051
    Course Time

    1.0 Day
    Course Outline

    Lesson 1: Getting Started with Microsoft Office Excel 2013*Lesson 2: Performing Calculations*Lesson 3: Modifying a Worksheet*Lesson 4: Formatting a Worksheet*Lesson 5: Printing Workbooks*Lesson 6: Managing Workbooks*Appendix A: Microsoft Office Excel 2013 Exam 77-420*Appendix B: Microsoft Office Excel 2013 Expert Exams 77–427 and 77-428*Appendix C: Microsoft Excel 2013 Common Keyboard Shortcuts
    Learning Objectives

    Get started with Microsoft Office Excel 2013.*Perform calculations.*Modify a worksheet.*Format a worksheet.*Print workbooks.*Manage workbooks.
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    https://masterskill.co.za/edu_content/uploads/2017/04/olELK91-051_r3.0n-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    77-420, 77-427 and 77-428ELK91-051

    Course Time: 1.0 Day

    The breadth of business, educational, and organizational information in existence today is absolutely staggering. Organizations the world over rely on this information to make sound decisions regarding all manner of affairs. But with the amount of available data growing on a daily basis, the ability to make sense of all of that data is becoming more and more challenging. Fortunately, the days of performing calculations and analyzing data on paper are pretty much gone. Imagine, if you will, having to calculate what percentage of your organization`s sales occurred in one small town in, say, Brazil. If your organization operates in multiple countries and generates billions of dollars in revenue annually, it could take a lifetime to isolate the exact figures you need and then compare those to the rest of your revenues. Who has that kind of time? This is exactly where the power of Excel can help.*By applying the robust functionality that`s built into Excel to your organization`s raw data, you will be able to gain a level of insight into that data that would have been nearly impossible just a couple of decades ago. Excel can help you organize, calculate, analyze, revise, update, and present your data in ways that will help the decision makers in your organization steer you in the right direction. Of course, knowing exactly how to ask Excel the questions that you need answered, which questions you can even ask, and how to interpret the answers Excel gives is necessary before you can even begin to embark on the journey ahead. This course aims to provide you with the foundational Excel knowledge and skills necessary to begin that journey. *This course covers Microsoft Office Specialist exam objectives to help students prepare for the Excel 2013 Exam and the Excel 2013 Expert Exam.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Microsoft Office Word 2013: Part 1 (Desktop/Office 365)

    Description

    These days, most people take electronic word-processing for granted. While we may still write out our grocery lists with pen and paper, we expect to use a computer to create the majority of our documents. It’s impossible to avoid word-processing software in many areas of the business world. Managers, lawyers, clerks, reporters, and editors rely on this software to do their jobs. Whether you are an executive secretary or a website designer, you’ll need to know the ins and outs of electronic word-processing.*Microsoft® Word 2013 is designed to help you move smoothly through the task of creating professional-looking documents. Its rich features and powerful tools can make your work easy, and even fun. In this course, you’ll learn how to use Word 2013 to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents.*You can also use this course to prepare for the Microsoft Office Specialist (MOS) Certification exams for Microsoft Word 2013.

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    Additional Information
    Exam Number

    77-418, 77-425 and 77-426
    Course Code

    ELK91-024
    Course Time

    1.0 Day
    Course Outline

    Lesson 1: Getting Started with Word*Lesson 2: Editing a Document*Lesson 3: Formatting Text and Paragraphs*Lesson 4: Adding Tables*Lesson 5: Managing Lists*Lesson 6: Inserting Graphic Objects*Lesson 7: Controlling Page Appearance*Lesson 8: Proofing a Document*Lesson 9: Customizing the Word Environment*Appendix A: Microsoft Office Word 2013 Exam 77-418*Appendix B: Microsoft Office Word 2013 Expert Part One Exam 77-425*Appendix C: Microsoft Office Word 2013 Expert Part Two Exam 77-426*Appendix D: Microsoft Word 2013 Common Keyboard Shortcuts
    Learning Objectives

    Identify the various components of the Word interface, create a new Word document, enter text into a document, save a document, preview and print a document, and search Help.*Navigate through a document to find and select text, modify selected text, and find and replace text.*Apply character formatting to text, align paragraphs using tab stops, display text as list items, control paragraph layout, apply borders and shading to paragraphs, apply text styles, and manage formatting in documents.*Insert a table into a document, modify the structure of a table, format a table, and convert text to a table.*Sort a list, renumber a list, and customize a list.*Insert symbols and special characters, and add images to a document.*Apply page borders and colors, apply a watermark, add a header and footer to a document, and control page layout.*Check spelling and grammar and use other proofing tools.*Customize the Word interface and use additional options for saving.
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    https://masterskill.co.za/edu_content/uploads/2017/04/ol91-024_rev3.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    77-418, 77-425 and 77-426ELK91-024

    Course Time: 1.0 Day

    These days, most people take electronic word-processing for granted. While we may still write out our grocery lists with pen and paper, we expect to use a computer to create the majority of our documents. It's impossible to avoid word-processing software in many areas of the business world. Managers, lawyers, clerks, reporters, and editors rely on this software to do their jobs. Whether you are an executive secretary or a website designer, you'll need to know the ins and outs of electronic word-processing.*Microsoft® Word 2013 is designed to help you move smoothly through the task of creating professional-looking documents. Its rich features and powerful tools can make your work easy, and even fun. In this course, you'll learn how to use Word 2013 to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents.*You can also use this course to prepare for the Microsoft Office Specialist (MOS) Certification exams for Microsoft Word 2013.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Microsoft® Office Word 2016: Part 1 (Desktop/Office 365™)

    Description

    These days, most people take electronic word processing for granted. While we may still write out our grocery lists with pen and paper, we expect to use a computer to create the majority of our documents. It`s impossible to avoid word-processing software in many areas of the business world. Managers, lawyers, clerks, reporters, and editors rely on this software to do their jobs. Whether you are an executive secretary or a website designer, you’ll need to know the ins and outs of electronic word processing. Microsoft® Word 2016 is designed to help you move smoothly through the task of creating professional-looking documents. Its rich features and powerful tools can make your work easy, and even fun. In this course, you`ll learn how to use Word 2016 to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents. This course covers Microsoft Office Specialist exam objectives to help students prepare for the Word 2016 Exam and the Word 2016 Expert Exam.

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    Additional Information
    Exam Number

    77-725 and 77-726
    Course Code

    ELK91-048
    Course Time

    1.0 Day
    Course Outline

    Lesson 1: Getting Started with Word *Lesson 2: Formatting Text and Paragraphs *Lesson 3: Working More Efficiently *Lesson 4: Managing Lists *Lesson 5: Adding Tables Lesson 6: Inserting Graphic Objects *Lesson 7: Controlling Page Appearance*Lesson 8: Preparing to Publish a Document *Appendix A: Microsoft Office Word 2016 Exam 77-725 * Appendix B: Microsoft Office Word 2016 Expert Exam 77-726 *Appendix C: Microsoft Word 2016 Common Keyboard Shortcuts
    Learning Objectives

    Navigate and perform common tasks in Word, such as opening, viewing, editing, saving, and printing documents, and configuring the application. *Format text and paragraphs. *Perform repetitive operations efficiently using tools such as Find and Replace, Format Painter, and Styles. *Enhance lists by sorting, renumbering, and customizing list styles. *Create and format tables. *Insert graphic objects into a document, including symbols, special characters, illustrations, pictures, and clip art. *Format the overall appearance of a page through page borders and colors, watermarks, headers and footers, and page layout. *Use Word features to help identify and correct problems with spelling, grammar, readability, and accessibility.
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    https://masterskill.co.za/wp-content/uploads/2017/01/ol91-048_rev3.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    77-725 and 77-726ELK91-048

    Course Time: 1.0 Day

    These days, most people take electronic word processing for granted. While we may still write out our grocery lists with pen and paper, we expect to use a computer to create the majority of our documents. It`s impossible to avoid word-processing software in many areas of the business world. Managers, lawyers, clerks, reporters, and editors rely on this software to do their jobs. Whether you are an executive secretary or a website designer, you'll need to know the ins and outs of electronic word processing. Microsoft® Word 2016 is designed to help you move smoothly through the task of creating professional-looking documents. Its rich features and powerful tools can make your work easy, and even fun. In this course, you`ll learn how to use Word 2016 to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents. This course covers Microsoft Office Specialist exam objectives to help students prepare for the Word 2016 Exam and the Word 2016 Expert Exam.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Effective Sales Management: How to Build a Winning Sales Team (1st Edition)

    Description

    N / A

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-050
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: What Sales Management Is All About*Part 2: Recruiting*Part 3: Training*Part 4: Motivating and Managing Salespeople*Part 5: Evaluating Your Sales Team*Part 6: Some Final Thoughts
    Learning Objectives

    To show how to recruit a successful sales team.*To explain sales training.*To explain strategies for motivating salespeople.*To discuss evaluation techniques.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-050_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-050

    Course Time: Self-study or Classroom Training

    N / A

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Effective Performance Appraisals: A Practical Guide (4th Edition)

    Description

    N / A

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-049
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: Are You Ready for Better Appraisals?*Part 2: Setting the Stage*Part 3: Preparing for More Effective Appraisals*Part 4: Conducting the Appraisal*Appendix
    Learning Objectives

    To discuss principles of performance appraisals.*To give tips for conducting an appraisal.*To discuss management leadership skills.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-049_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-049

    Course Time: Self-study or Classroom Training

    N / A

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Dynamics of Diversity: Strategic Programs for Your Organization (1st Edition)

    Description

    Diversity is a key element in any successful workplace, but to be successful, a diverse workforce must learn to work together. This book helps you implement a company-wide diversity training program. Learn how to expose key issues, get your management’s buy-in, develop and implement your plan, and more.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-048
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: An Overview of Diversity*Part 2: Implementing a Five-Step Diversity Training Process
    Learning Objectives

    To define the meaning of diversity in the workplace.*To show the desirable elements of a diversity training program.*To present qualities of good diversity trainers.*To present the reasons for diversity training.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-048_r4.0-pdf.pdf
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    Logical Operations
    Reviews (0)
    Exam NumberCourse Code
    -CCT-048

    Course Time: Self-study or Classroom Training

    Diversity is a key element in any successful workplace, but to be successful, a diverse workforce must learn to work together. This book helps you implement a company-wide diversity training program. Learn how to expose key issues, get your management's buy-in, develop and implement your plan, and more.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Developing Self-Esteem: A Guide for Positive Success (Revised Edition)

    Description

    Maximize your marketable strengths. Create a permanent, positive belief system. The rewards will touch every area of your life. Develop a positive belief system. Risk change and overcome fears. Turn negative thinking patterns around.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-047
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: How to Believe in Yourself and Others*Part 2: How to Make What You Want to Happen Come True*Part 3: Summary and Appendix
    Learning Objectives

    To explain how self-esteem affects one’s attitudes and actions.*To direct ways to develop self-esteem.*To help children develop self-esteem.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-047_r4.0-pdf.pdf
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    Logical Operations
    Reviews (0)
    Exam NumberCourse Code
    -CCT-047

    Course Time: Self-study or Classroom Training

    Maximize your marketable strengths. Create a permanent, positive belief system. The rewards will touch every area of your life. Develop a positive belief system. Risk change and overcome fears. Turn negative thinking patterns around.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Developing Positive Assertiveness: Practical Techniques for Personal Success (3rd Edition)

    Description

    Make positive assertiveness a productive force in your life. This course will help you examine your posture, language, and attitude while learning to deal openly with others. Find your natural style of communication. Use assertive words appropriately. Take charge of your life.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-046
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: How to Develop Positive Assertiveness*Part 2: Ensuring Successful Change*Part 3: Feelings: The Emotional Part of Assertiveness*Part 4: Changing Your Behaviors*Part 5: Expanding Your Assertiveness*Part 6: Assertive Power Steps*Part 7: Assertive Confrontation
    Learning Objectives

    To improve relationship skills.*To explain aggressive, assertive, and nonassertive speech and body language.*To show assertive behavior according to personality type.
    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-046_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-046

    Course Time: Self-study or Classroom Training

    Make positive assertiveness a productive force in your life. This course will help you examine your posture, language, and attitude while learning to deal openly with others. Find your natural style of communication. Use assertive words appropriately. Take charge of your life.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Developing Instructional Design: A Step-By-Step Guide to Success (1st Edition)

    Description

    Understand how tested training methods can work to make employees work harder and with greater determination to master learning materials. Step-by-step, you will learn how to choose the best training methodologies, tools and techniques. How to set realistic objectives. How to make your presentations exciting and easy-to-understand. Lastly, how to build the three critical factors of involvement, participation, and self-pacing into your training programs. This book is the trainer’s survival kit, and is for anyone faced with designing and delivering training programs. The skills and technique, quizzes and checklists provide instant learning and feedback. You are now on your way to designing and presenting guaranteed successful training programs.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-045
    Course Time

    Self-study or Classroom Training
    Course Outline

    Section I: Overview*Section II: Step 1 – Planning*Section III: Step 3 – Preparing*Section IV: Step 3 – Conducting*Section V: Step 4 – Evaluating
    Learning Objectives

    To give tips on planning training sessions.*To suggest ways to prepare for instructional sessions.*To discuss conducting and evaluating instruction.
    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-045_r4.0-pdf.pdf
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    Logical Operations
    Reviews (0)
    Exam NumberCourse Code
    -CCT-045

    Course Time: Self-study or Classroom Training

    Understand how tested training methods can work to make employees work harder and with greater determination to master learning materials. Step-by-step, you will learn how to choose the best training methodologies, tools and techniques. How to set realistic objectives. How to make your presentations exciting and easy-to-understand. Lastly, how to build the three critical factors of involvement, participation, and self-pacing into your training programs. This book is the trainer's survival kit, and is for anyone faced with designing and delivering training programs. The skills and technique, quizzes and checklists provide instant learning and feedback. You are now on your way to designing and presenting guaranteed successful training programs.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Developing as a Professional: 50 Tips for Getting Ahead (1st Edition)

    Description

    Developing as a Professional is a how-to guide to presenting yourself well in business and social situations. You will learn what qualities define a professional and what you can do to gain recognition as a true professional in your workplace. The tips in this book are easy to turn to for on-the-job advice on everything from developing good work habits to minding your cubicle manners, as well as networking and scheduling your time effectively. Finally you will find new ways to cope with workplace challenges such as defusing conflict and managing pressure and stress.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-044
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: Become a Professional*Part 2: Mind Your Manners*Part 3: Act Like a Professional*Part 4: Improve Your Skills*Part 5: Cope with Challenges
    Learning Objectives

    To help you take your job seriously and believe that what you do is important.*To describe appropriate behavior in business and social situations.*To show you how to present yourself professionally.*To develop good oral and written communication skills.*To help you maintain good professional relationships with co-workers and customers.*To teach you how to improve your job skills.*To demonstrate how to handle tough situations.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-044_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-044

    Course Time: Self-study or Classroom Training

    Developing as a Professional is a how-to guide to presenting yourself well in business and social situations. You will learn what qualities define a professional and what you can do to gain recognition as a true professional in your workplace. The tips in this book are easy to turn to for on-the-job advice on everything from developing good work habits to minding your cubicle manners, as well as networking and scheduling your time effectively. Finally you will find new ways to cope with workplace challenges such as defusing conflict and managing pressure and stress.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Delegating for Results: An Action Plan for Success as a Manager (Revised Edition)

    Description

    N / A

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-043
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: The Role of the Manager*Part 2: Analyzing Personal Delegation Skills*Part 3: Preparing to Delegate*Part 4: Selecting the Right Person*Part 5: Making the Delegation*Part 6: Preparing Employees for Delegation*Part 7: Potential Delegation Problems and How to Handle Them*Part 8: Using Delegation as a Tool in Managing Change*Appendix
    Learning Objectives

    To explain the delegation role of the manager.*To show how to select and train employees for delegation.*To point out potential delegation problems and how to address them.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-043_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-043

    Course Time: Self-study or Classroom Training

    N / A

      Course Description

      Learning Objectives

      Course Outline

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    Customer Service in the Information Age: A Common Sense Approach to High-Tech Help (1st Edition)

    Description

    Customer service has changed dramatically over the past few decades. New technology has given customer service personnel more options for reaching customers, even as it has given consumers easier access to data and information. Customer Service In The Information Age is a self-paced book which explains how businesses can still provide great customer service with a personal touch–whether it is through e-mail, the telephone, or a company Web site. The tips presented in this book will give organizations concrete suggestions for how to use the technological options available today to elevate their customer service to the next level and build relationships that will result in loyal and satisfied customers.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-042
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: Customer Service Basics with a New-Century Twist*Part 2: Customer Service on the Web*Part 3: Providing E-Mail Customer Service*Part 4: Customer Relationship Management (CRM) and Service*Part 5: Effective Automated Telephone Service
    Learning Objectives

    To review basic customer service skills, especially as they relate to applying new technology in giving personal attention to customers.*To explore Internet customer service—including Web site design for customer responsiveness and Web-based customer support systems.*To present strategies for e-mail customer service that save your customers time and effort, yet still convey a personal connection.*To introduce Customer Relationship Management, or CRM, and show how CRM principles apply to customer service.*To explain how automated telephone systems in customer service can be made more customer-friendly.
    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-042_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-042

    Course Time: Self-study or Classroom Training

    Customer service has changed dramatically over the past few decades. New technology has given customer service personnel more options for reaching customers, even as it has given consumers easier access to data and information. Customer Service In The Information Age is a self-paced book which explains how businesses can still provide great customer service with a personal touch--whether it is through e-mail, the telephone, or a company Web site. The tips presented in this book will give organizations concrete suggestions for how to use the technological options available today to elevate their customer service to the next level and build relationships that will result in loyal and satisfied customers.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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