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    Coping with Workplace Change: Dealing with Loss and Grief (1st Edition)

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    Exam Number

    Course Code

    CCT-041

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Understanding the Origin and Impact of Organizational Change*Part 2: What You Need to Know About Grief*Part 3: The Process of Grief*Part 4: Helping Employees Cope with Workplace Change-Loss Grief*Appendix

    Learning Objectives

    To explain the loss phenomenon.*To discuss the process of experiencing grief.*To show how to help others with grief.*To discuss loss and change in the workplace.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-041_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-041

    Course Time: Self-study or Classroom Training

    N / A

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Conducting a Needs Analysis (1st Edition)

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    Exam Number

    Course Code

    CCT-040

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Surveillance*Part 2: Investigation*Part 3: Analysis*Part 4: Report*Appendix

    Learning Objectives

    To discuss reasons for a needs analysis and pre-planning.*To explain investigation and data development.*To show how to analyze data and evaluate training possibilities.*To discuss the needs analysis report.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-040_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-040

    Course Time: Self-study or Classroom Training

    N / A

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Communicating with Employees: Improving Organizational Communication (Revised Edition)

    Description

    Communication is an integral part of the work environment, and a well-conceived strategy will contribute to the success of any organization. Today, it is even easier to get your message across with e-mail, voice messaging, teleconferencing, and even video broadcasting. COMMUNICATING WITH EMPLOYEES was written to help you understand your organization’s communication needs. This revised edition covers the best new thinking on organizational communication, and the array of new technologies available to make communicating easier and more effective.

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    Additional Information
    Exam Number

    Course Code

    CCT-039

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Employee Communication and Engagement on the Job*Part 2: Analyzing Employee Communication in Your Organization*Part 3: Communicating to Engage Employees*Part 4: Your New Communications Toolkit*Part 5: Improving Your Own Communication Skills*Part 6: Special Concerns in Employee Communication

    Learning Objectives

    Understand how employee communication and engagement increase productivity on the job.*Conduct an audit of current organizational practices in employee communications.*Learn a six-step process for marketing the organization’s values to employees.*Blend new technologies with traditional media in the communications toolkit.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-039_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-039

    Course Time: Self-study or Classroom Training

    Communication is an integral part of the work environment, and a well-conceived strategy will contribute to the success of any organization. Today, it is even easier to get your message across with e-mail, voice messaging, teleconferencing, and even video broadcasting. COMMUNICATING WITH EMPLOYEES was written to help you understand your organization's communication needs. This revised edition covers the best new thinking on organizational communication, and the array of new technologies available to make communicating easier and more effective.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Coaching for Development: Skills for Managers and Team Leaders (1st Edition)

    Description

    Upon finishing this book, you will have the skills to find out how to assess coaching needs, discover the six tools essential to coaching success, understand the roles of a coach, and learn how to supply the right advice and support. Today’s business environment is requiring managers to act more as coaches than “bosses.” They must motivate and lead, as well as become facilitators who empower through a common vision. Through effective coaching, managers can improve performance, personal growth, and increased job satisfaction for their employees and themselves.

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    Additional Information
    Exam Number

    Course Code

    CCT-038

    Course Time

    Self-study or Classroom Training

    Course Outline

    Section 1: The New Role of Manager as Coach*Section 2: Coaching for Development*Section 3: The Roles of a Coach*Section 4: Tools for Coaches

    Learning Objectives

    To explain the role of manager as coach.*To clarify the meaning for five roles of coaches.*To give examples of techniques in quality coaching decisions.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-038_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-038

    Course Time: Self-study or Classroom Training

    Upon finishing this book, you will have the skills to find out how to assess coaching needs, discover the six tools essential to coaching success, understand the roles of a coach, and learn how to supply the right advice and support. Today's business environment is requiring managers to act more as coaches than "bosses." They must motivate and lead, as well as become facilitators who empower through a common vision. Through effective coaching, managers can improve performance, personal growth, and increased job satisfaction for their employees and themselves.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Systematic Succession Planning: Building Leadership from Within (1st Edition)

    Description

    Succession planning saves the cost and time of external personnel searches. It improves employee morale, lessens the effects of reengineering and downsizing, but most important, it creates a diverse talent pool within your organization. This book was written to guide you through the evaluation process of succession planning. It describes the guidelines for setting up a program, along with benchmarking procedures for ensuring the ongoing success of your plan.

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    Additional Information
    Exam Number

    Course Code

    CCT-037

    Course Time

    Self-study or Classroom Training

    Course Outline

    Section 1: Succession Planning: An Overview*Section 2: Establishing a Need for Succession Planning*Section 3: Defining Responsibilities to the Program*Section 4: Identifying Key Positions*Section 5: Forecasting Future Needs*Section 6: Assessing Your Organization’s Climate*Section 7: Promoting Employees: The Search from Within*Section 8: Choosing a Succession Planning Design*Section 9: Analyzing Your Result

    Learning Objectives

    Understand the importance of a systematic succession plan.*Develop a succession program to meet the organization’s needs.*Identify leaders and leadership positions.*Become familiar with the operation and evaluation of a systematic succession plan.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-037_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-037

    Course Time: Self-study or Classroom Training

    Succession planning saves the cost and time of external personnel searches. It improves employee morale, lessens the effects of reengineering and downsizing, but most important, it creates a diverse talent pool within your organization. This book was written to guide you through the evaluation process of succession planning. It describes the guidelines for setting up a program, along with benchmarking procedures for ensuring the ongoing success of your plan.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Attitude: Your Most Priceless Possession (4th Edition)

    Description

    Protect your Most Priceless Possession.*You may not be able to control the traffic on your way to work or the chaos once you get there, but you have total control over the affect these have on you—and your work. In fact, those who can keep their head, remain positive, and inspire others to do the same earn the highest respect. You can be that person.

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    Additional Information
    Exam Number

    Course Code

    CCT-036

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Understanding Your Attitude*Part 2: Eight Ways to Adjust Your Attitude*Part 3: Attitude and Your Job*Part 4: Protecting Your Most Priceless Possession*Appendix

    Learning Objectives

    To define attitude, to show its importance and effect on personality and work performance, and to explain how to keep it positive.*To present specific techniques for retaining and recapturing a positive attitude.*To show the effect of a positive attitude on the work environment, especially its effect on workforce diversity, career success, and teamwork.*To explain how to protect a positive attitude.*To prompt you to prepare an Action Plan that incorporates the ideas, concepts, and techniques presented in this book into your daily life.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-036_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-036

    Course Time: Self-study or Classroom Training

    Protect your Most Priceless Possession.*You may not be able to control the traffic on your way to work or the chaos once you get there, but you have total control over the affect these have on you—and your work. In fact, those who can keep their head, remain positive, and inspire others to do the same earn the highest respect. You can be that person.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    The Art of Communicating: Achieving Interpersonal Impact in Business (Revised Edition)

    Description

    N / A

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    Additional Information
    Exam Number

    Course Code

    CCT-035

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: What Really Counts*Part 2: The Nine Behavioral Skills*Part 3: A Few Words About Habits*Part 4: The Nine Behavioral Skills (continued…)*Appendix

    Learning Objectives

    To explain the dynamics of effective communication between people.*To present the underlying emotional component of communication.*To provide ways to improve communication skills.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-035_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-035

    Course Time: Self-study or Classroom Training

    N / A

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Achieving Life Balance: Taking Action for a Better Life (1st Edition)

    Description

    Achieving life balance has become one of the hottest topics for self-improvement in today’s hectic, fast-paced world. With constant demands pulling us in every direction, more and more of us are recognizing the need to reevaluate, reorganize, and reprioritize to live the life we want. Perhaps you are currently in this position. If so, ACHIEVING LIFE BALANCE is for you. The tips in this book will show you how to take charge, set goals, and rewrite your life script in order to change the patterns that may be keeping you from living a better life. Each lesson will help you reassess each area of your life and find ways to achieve better balance by looking at how you manage your self, your time, and your relationships.

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    Additional Information
    Exam Number

    Course Code

    CCT-034

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: What Is Balance for You?*Part 2: Setting Goals and Action Plans*Part 3: Managing Your Self*Part 4: Managing Your Time*Part 5: Managing Your Relationships

    Learning Objectives

    To explore the meaning of life balance and in what ways your own life may not be balanced the way you would like.*To explain goal setting and creating action plans to meet your goals.*To help you discover your psychological drivers and reprogram them for more positive results.*To present strategies for managing your time according to your values.*To demonstrate effective ways to manage your relationships with others.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-034_r4.0-pdf.pdf

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    Logical Operations

    Reviews (0)
    Exam NumberCourse Code
    -CCT-034

    Course Time: Self-study or Classroom Training

    Achieving life balance has become one of the hottest topics for self-improvement in today's hectic, fast-paced world. With constant demands pulling us in every direction, more and more of us are recognizing the need to reevaluate, reorganize, and reprioritize to live the life we want. Perhaps you are currently in this position. If so, ACHIEVING LIFE BALANCE is for you. The tips in this book will show you how to take charge, set goals, and rewrite your life script in order to change the patterns that may be keeping you from living a better life. Each lesson will help you reassess each area of your life and find ways to achieve better balance by looking at how you manage your self, your time, and your relationships.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Achieving Consensus: Tools and Techniques (1st Edition)

    Description

    Achieving Consensus looks at consensus as a process—a process that brings different people, different ideas and different approaches together; values that diversity, and then provides a framework to create a solution that is greater than any one person, idea or approach. It is the opportunity to set aside the “I” for the success of the “we.” It is the opportunity to get the power of the group aligned to get things done.

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    Additional Information
    Exam Number

    Course Code

    CCT-033

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Defining Consensus*Part 2: Your Role on the Road to Consensus*Part 3: Meeting to Achieve Consensus*Part 4: Tools and Techniques*Part 5: More Tools and Techniques

    Learning Objectives

    To define and explain consensus.*To explain individual roles on the road to consensus.*To show the steps needed to create consensus.*To provide problem-solving tools and techniques.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-033_r4.0-pdf.pdf

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    Logical Operations

    Reviews (0)
    Exam NumberCourse Code
    -CCT-033

    Course Time: Self-study or Classroom Training

    Achieving Consensus looks at consensus as a process—a process that brings different people, different ideas and different approaches together; values that diversity, and then provides a framework to create a solution that is greater than any one person, idea or approach. It is the opportunity to set aside the “I” for the success of the “we.” It is the opportunity to get the power of the group aligned to get things done.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Total Quality Management: 50 Ways To Make It Work For You (1st Edition)

    Description

    This book provides managers and team members with an easy-to-understand overview of the TQM philosophy. Fifty ideas for practicing the TQM concept are given for use by organizations, teams, and individuals.

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    Additional Information
    Exam Number

    Course Code

    CCT-032

    Course Time

    Self-study or Classroom Training

    Course Outline

    Section 1: Take Personal Responsibility for Quality*Section 2: Improve Teamwork and Commitment*Section 3: Focus on Customers and Service*Section 4: Case Studies: Putting TQM into Practice

    Learning Objectives

    N / A

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-032_r4.0-pdf.pdf

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    Logical Operations

    Reviews (0)
    Exam NumberCourse Code
    -CCT-032

    Course Time: Self-study or Classroom Training

    This book provides managers and team members with an easy-to-understand overview of the TQM philosophy. Fifty ideas for practicing the TQM concept are given for use by organizations, teams, and individuals.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    50 One-Minute Tips for Retaining Employees: Building a Win-Win Environment (1st Edition)

    Description

    It is hard enough to retain highly trained and technical workers but facing the challenge of keeping hourly workers, getting new people off on the right foot, and training people to become good trainers are major challenges today. The book 50 Tips for Retaining employees is a self-paced book containing quick ideas for employers to develop and implement their employee retention initiatives.

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    Additional Information
    Exam Number

    Course Code

    CCT-031

    Course Time

    Self-study or Classroom Training

    Course Outline

    Strategy 1: Follow Sound Management Advice*Strategy 2: Make First Impressions Count (Orientation)*Strategy 3: Train! Train! Train! (and Do It Correctly)*Strategy 4: Maintain a Professional Workplace*Strategy 5: Supervise As You Would Like to Be Supervised*Strategy 6: Encourage Ongoing Communication*Strategy 7: Create a Friendly Workplace*Strategy 8: Help Your Employees Succeed

    Learning Objectives

    To present tips for conducting new-employee orientation and training.*To describe strategies for maintaining a professional workplace.*To define ways to maintain positive employee relationships by using ongoing communication and maintaining a supportive and fun work environment.*To outline the ways in which supervisors can help employees to help themselves become successful.*To show managers and supervisors how their own feelings, attitudes, and experiences affect their employees and the workplace.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-031_r4.0-pdf.pdf

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    Logical Operations

    Reviews (0)
    Exam NumberCourse Code
    -CCT-031

    Course Time: Self-study or Classroom Training

    It is hard enough to retain highly trained and technical workers but facing the challenge of keeping hourly workers, getting new people off on the right foot, and training people to become good trainers are major challenges today. The book 50 Tips for Retaining employees is a self-paced book containing quick ideas for employers to develop and implement their employee retention initiatives.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Working Together: Succeeding in a Multicultural Organization (3rd Edition)

    Description

    Today’s workplace brings together a variety of people with very diverse backgrounds and behaviors. Discover how culture and politics impact your organization, and learn to reverse prejudicial thinking and understand how gestures and body language can differ between cultures. This book will guide you through mastering how you think about yourself and others, how to speak and listen effectively to people with different backgrounds, and how to pay attention to the non-verbal language of “where, when, and how” you do things.

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    Additional Information
    Exam Number

    Course Code

    CCT-030

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Manage Your Mind*Part 2: Manage Your Words*Part 3: Manage the Unspoken*Part 4: Taking Action*Part 5: Diversity and Globalization

    Learning Objectives

    To help you explore your thoughts, feelings, and attitudes about people different from yourself.*To explain techniques for improving how you communicate and use language in a diverse setting.*To increase your awareness of how you behave and interact with diverse colleagues and customers

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-030_r4.0-pdf.pdf

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    Logical Operations

    Reviews (0)
    Exam NumberCourse Code
    -CCT-030

    Course Time: Self-study or Classroom Training

    Today's workplace brings together a variety of people with very diverse backgrounds and behaviors. Discover how culture and politics impact your organization, and learn to reverse prejudicial thinking and understand how gestures and body language can differ between cultures. This book will guide you through mastering how you think about yourself and others, how to speak and listen effectively to people with different backgrounds, and how to pay attention to the non-verbal language of "where, when, and how" you do things.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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