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Developing as a Professional is a how-to guide to presenting yourself well in business and social situations. You will learn what qualities define a professional and what you can do to gain recognition as a true professional in your workplace. The tips in this book are easy to turn to for on-the-job advice on everything from developing good work habits to minding your cubicle manners, as well as networking and scheduling your time effectively. Finally you will find new ways to cope with workplace challenges such as defusing conflict and managing pressure and stress.
Exam Number | – |
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Course Code | CCT-044 |
Course Time | Self-study or Classroom Training |
Course Outline | Part 1: Become a Professional*Part 2: Mind Your Manners*Part 3: Act Like a Professional*Part 4: Improve Your Skills*Part 5: Cope with Challenges |
Learning Objectives | To help you take your job seriously and believe that what you do is important.*To describe appropriate behavior in business and social situations.*To show you how to present yourself professionally.*To develop good oral and written communication skills.*To help you maintain good professional relationships with co-workers and customers.*To teach you how to improve your job skills.*To demonstrate how to handle tough situations. |
Download Course | https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-044_r4.0-pdf.pdf |
suppliers | Logical Operations |
Exam Number | Course Code |
- | CCT-044 |
Course Description
Learning Objectives
Course Outline
Download Course OverviewUnderstand how tested training methods can work to make employees work harder and with greater determination to master learning materials. Step-by-step, you will learn how to choose the best training methodologies, tools and techniques. How to set realistic objectives. How to make your presentations exciting and easy-to-understand. Lastly, how to build the three critical factors of involvement, participation, and self-pacing into your training programs. This book is the trainer’s survival kit, and is for anyone faced with designing and delivering training programs. The skills and technique, quizzes and checklists provide instant learning and feedback. You are now on your way to designing and presenting guaranteed successful training programs.
Exam Number | – |
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Course Code | CCT-045 |
Course Time | Self-study or Classroom Training |
Course Outline | Section I: Overview*Section II: Step 1 – Planning*Section III: Step 3 – Preparing*Section IV: Step 3 – Conducting*Section V: Step 4 – Evaluating |
Learning Objectives | To give tips on planning training sessions.*To suggest ways to prepare for instructional sessions.*To discuss conducting and evaluating instruction. |
Download Course | https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-045_r4.0-pdf.pdf |
suppliers | Logical Operations |
Exam Number | Course Code |
- | CCT-045 |
Course Description
Learning Objectives
Course Outline
Download Course OverviewMake positive assertiveness a productive force in your life. This course will help you examine your posture, language, and attitude while learning to deal openly with others. Find your natural style of communication. Use assertive words appropriately. Take charge of your life.
Exam Number | – |
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Course Code | CCT-046 |
Course Time | Self-study or Classroom Training |
Course Outline | Part 1: How to Develop Positive Assertiveness*Part 2: Ensuring Successful Change*Part 3: Feelings: The Emotional Part of Assertiveness*Part 4: Changing Your Behaviors*Part 5: Expanding Your Assertiveness*Part 6: Assertive Power Steps*Part 7: Assertive Confrontation |
Learning Objectives | To improve relationship skills.*To explain aggressive, assertive, and nonassertive speech and body language.*To show assertive behavior according to personality type. |
Download Course | https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-046_r4.0-pdf.pdf |
suppliers | Logical Operations |
Exam Number | Course Code |
- | CCT-046 |
Course Description
Learning Objectives
Course Outline
Download Course OverviewMaximize your marketable strengths. Create a permanent, positive belief system. The rewards will touch every area of your life. Develop a positive belief system. Risk change and overcome fears. Turn negative thinking patterns around.
Exam Number | – |
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Course Code | CCT-047 |
Course Time | Self-study or Classroom Training |
Course Outline | Part 1: How to Believe in Yourself and Others*Part 2: How to Make What You Want to Happen Come True*Part 3: Summary and Appendix |
Learning Objectives | To explain how self-esteem affects one’s attitudes and actions.*To direct ways to develop self-esteem.*To help children develop self-esteem. |
Download Course | https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-047_r4.0-pdf.pdf |
suppliers | Logical Operations |
Exam Number | Course Code |
- | CCT-047 |
Course Description
Learning Objectives
Course Outline
Download Course OverviewDiversity is a key element in any successful workplace, but to be successful, a diverse workforce must learn to work together. This book helps you implement a company-wide diversity training program. Learn how to expose key issues, get your management’s buy-in, develop and implement your plan, and more.
Exam Number | – |
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Course Code | CCT-048 |
Course Time | Self-study or Classroom Training |
Course Outline | Part 1: An Overview of Diversity*Part 2: Implementing a Five-Step Diversity Training Process |
Learning Objectives | To define the meaning of diversity in the workplace.*To show the desirable elements of a diversity training program.*To present qualities of good diversity trainers.*To present the reasons for diversity training. |
Download Course | https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-048_r4.0-pdf.pdf |
suppliers | Logical Operations |
Exam Number | Course Code |
- | CCT-048 |
Course Description
Learning Objectives
Course Outline
Download Course OverviewN / A
Exam Number | – |
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Course Code | CCT-049 |
Course Time | Self-study or Classroom Training |
Course Outline | Part 1: Are You Ready for Better Appraisals?*Part 2: Setting the Stage*Part 3: Preparing for More Effective Appraisals*Part 4: Conducting the Appraisal*Appendix |
Learning Objectives | To discuss principles of performance appraisals.*To give tips for conducting an appraisal.*To discuss management leadership skills. |
Download Course | https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-049_r4.0-pdf.pdf |
suppliers | Logical Operations |
Exam Number | Course Code |
- | CCT-049 |
Course Description
Learning Objectives
Course Outline
Download Course OverviewGive confident, enthusiastic, and persuasive presentations. With an emphasis on the need for preparation and practice, this course provides guidance on how to organize, create, and deliver effective presentations. Conquer your fear of public speaking. Prepare and deliver well organized presentations. Capture and maintain audience interest
Exam Number | – |
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Course Code | CCT-013 |
Course Time | Self-study or Classroom Training |
Course Outline | Part 1: Assessing Your Skills*Part 2: Planning Your Presentation*Part 3: Slides and Other Visual Aids*Part 4: New Technology for Presentations*Part 5: Preparing Your Presentation*Part 6: Delivering Your Presentation with Energy and Composure |
Learning Objectives | To explain how to build credibility and confidence as a speaker.*To show how to use presentation technology to your advantage.*To provide techniques for preparing and delivering a presentation well. |
Download Course | https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-013_r4.0-pdf.pdf |
suppliers | Logical Operations |
Exam Number | Course Code |
- | CCT-013 |
Course Description
Learning Objectives
Course Outline
Download Course OverviewN / A
Exam Number | – |
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Course Code | CCT-050 |
Course Time | Self-study or Classroom Training |
Course Outline | Part 1: What Sales Management Is All About*Part 2: Recruiting*Part 3: Training*Part 4: Motivating and Managing Salespeople*Part 5: Evaluating Your Sales Team*Part 6: Some Final Thoughts |
Learning Objectives | To show how to recruit a successful sales team.*To explain sales training.*To explain strategies for motivating salespeople.*To discuss evaluation techniques. |
Download Course | https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-050_r4.0-pdf.pdf |
suppliers | Logical Operations |
Exam Number | Course Code |
- | CCT-050 |
Course Description
Learning Objectives
Course Outline
Download Course OverviewThis book presents six keys to excellence in management. Examples of “best” and “worst” managers are provided for comparison. Exercises and case studies cover succeeding as a leader, communicating, persuading and influencing people, creating superior service, managing time, and much more.
Exam Number | – |
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Course Code | AXO84-051 |
Course Time | Self-study or Classroom Training |
Course Outline | Section 1: What is Excellence in Management?*Section 2: The Best and Worst Managers Exercise*Section 3: Excellence In Management Inventory*Section 4: Excellence In Management Strategies*Section 5: Excellence in Management Action Planning* Section 5: The Manager’s Report Card |
Learning Objectives | N/A |
Download Course | https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-051_rev1.0-pdf.pdf |
suppliers | Logical Operations |
Exam Number | Course Code |
- | AXO84-051 |
Course Description
Learning Objectives
Course Outline
Download Course OverviewThe activities and techniques outlined in this book will teach you to communicate clearly, correctly, and concisely; format documents for maximum impact; use shirtsleeve English to get your point across; tailor your communication to different learning styles; and simplify your messages to ensure they will get read. Paring your writing down to a distinct and concise message makes a huge difference in what your reader pays attention to and retains. Today’s limited time, technological advances, and increased pace of communication means that every written word counts. You will learn critical skills for delivering messages with impact, such as constructing eye-catching subject lines and using parallel construction.
Exam Number | – |
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Course Code | CCT-014 |
Course Time | Self-study or Classroom Training |
Course Outline | Introduction*Part 1: Use Shirtsleeve English*Part 2: Use Power Language*Part 3: K.I.S.S. Keep It Short & Simple!*Part 4: Format for Your Reader’s Eye*Appendix |
Learning Objectives | To introduce the reader to the principles of Shirtsleeve English.*To empower the reader’s writing by using verbs.*To update the reader’s style by keeping things short and simple.*To deploy information on the page for the reader’s eye. |
Download Course | https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-014_r4.0-pdf.pdf |
suppliers | Logical Operations |
Exam Number | Course Code |
- | CCT-014 |
Course Description
Learning Objectives
Course Outline
Download Course OverviewOne of the most fundamental questions we ask ourselves is “Why am I here?” In our efforts to answer this question, many of us become motivated to seek another path, one that will lead to greater personal and spiritual fulfillment. The same is true of our professional lives. This book helps you find a level of success in your career by guiding you through the process of self-discovery. The knowledge you gain will help you clarify your values, recognize your talents and skills, and overcome the intuitive blocks you may have. Filled with many thought-provoking exercises and friendly advice, this book will show you how you can find your purpose and change your life.
Exam Number | – |
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Course Code | CCT-015 |
Course Time | Self-study or Classroom Training |
Course Outline | Part 1: What Is Purpose?*Part 2: Veil 1: Busyness*Part 3: Veil 2: What Will Other People Think?*Part 4: Veil 3: I’m Not ________ Enough*Part 5: Veil 4: Fear*Part 6: Veil 5: The Seduction of More |
Learning Objectives | To help you discover your life purpose.*To describe barriers that can get in the way of defining your life purpose.*To present tools for overcoming these barriers to help you live a more fulfilling life. |
Download Course | https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-015_r4.0-pdf.pdf |
suppliers | Logical Operations |
Exam Number | Course Code |
- | CCT-015 |
Course Description
Learning Objectives
Course Outline
Download Course OverviewStrong relationships with customers are one of the keys to a successful business. More and more companies are using software tools that help them initiate, track, and improve customer relationships. A number of vendors offer web-based applications specifically designed for this purpose. However, these services tend to be geared for larger businesses—making them too expensive or too complicated for smaller companies to adopt. Insightly is designed to meet the needs of small business owners and their employees—offering a powerful, scalable solution that is affordable and easy to use.
Exam Number | – |
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Course Code | ELK91-610 |
Course Time | 1.0 Day |
Course Outline | Lesson 1: Signing Up and Logging In to Insightly*Lesson 2: Creating and Managing Organizations*Lesson 3: Creating and Managing Contacts*Lesson 4: Creating and Managing Opportunities*Lesson 5: Working with Tasks and Projects*Lesson 6: Managing Emails and Generating Reports*Lesson 7: Managing Events and Notifications*Appendix A: Changing System Settings |
Learning Objectives | Sign up and log in to Insightly.*Create and maintain organization records.*Create and manage contact.*Create and manage opportunities.Work with tasks and projects.*Manage emails and generate reports.*Manage events and notifications |
Download Course | https://masterskill.co.za/edu_content/uploads/2017/07/olELK91-610_rev2.1-pdf.pdf |
suppliers | Logical Operations |
Exam Number | Course Code |
- | ELK91-610 |
Course Description
Learning Objectives
Course Outline
Download Course Overview