Training Materials

Showing 169–180 of 203 results

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    Personnel Testing, First Edition

    Description

    The modern practice of personnel testing originated with the need to accurately assess many job applicants quickly. This book illustrates the limitations of traditional interviewing practices and presents you with guidelines for effectively testing your job applicants to find the best candidate.

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    Additional Information
    Exam Number

    Course Code

    AXO84-082

    Course Time

    Self-study

    Course Outline

    Part 1: Personnel Testing: Beyond the Interview*Part 2: Applications of Professional Testing*Part 3: Guidelines for Effective Testing*Part 4: What Are Employers’ Responsibilities?*Part 5: Review Answers and Appendixes

    Learning Objectives

    To explain the purpose of various tests*To discuss the role of tests in a hiring decision*to explain certain tests and their benefits*To explain terms used in testing

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-082_rev1.0-pdf1.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-082

    Course Time: Self-study

    The modern practice of personnel testing originated with the need to accurately assess many job applicants quickly. This book illustrates the limitations of traditional interviewing practices and presents you with guidelines for effectively testing your job applicants to find the best candidate.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Plan B, Revised Edition

    Description

    In this age of mergers, acquisitions, downsizing, and golden handshakes, you need a “Plan B” for keeping your job skills sharp and yourself marketable. Exercises, case studies, and checklists will help you be prepared to proactively approach a career change.

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    Additional Information
    Exam Number

    Course Code

    AXO84-070

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Life Goals Come First*Part 2: Plan B and the Winds of Change*Part 3: The Seven-Step Strategy*Part 4: Misconceptions About Having a Plan B*Part 5: Launching Your Plan*Appendix 1: Rate Your Current Job-Getting Skills*Appendix 2: Using the Plan B Approach to Win the Right Part-Time Retirement Job

    Learning Objectives

    Understand the principles of a Plan B and life goals*Develop a strategy for developing a Plan B*Discover the positive results a Plan B provides

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-070_rev1.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-070

    Course Time: Self-study or Classroom Training

    In this age of mergers, acquisitions, downsizing, and golden handshakes, you need a "Plan B" for keeping your job skills sharp and yourself marketable. Exercises, case studies, and checklists will help you be prepared to proactively approach a career change.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Powerful Proofreading Skills, First Edition

    Description

    Ever send out an embarrassing, costly, typo-filled, business letter? Now, this practical book is here to help. Each section contains exercises and activities that strengthen your proofreading skills and eliminate errors and inaccuracies from your documents.

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    Additional Information
    Exam Number

    Course Code

    AXO84-056

    Course Time

    Self-study or Classroom Training

    Course Outline

    Section 1: Proofreading for Error-Free Copy*Section 2: Proofreading for Accuracy*Section 3: Summary*Section 4: Exercise Answers

    Learning Objectives

    Learn helpful hints for successful proofreading*Get training in correct grammar, punctuation, spelling, usage, capitalization, and numbers*Practice proofreading

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-056_rev1.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-056

    Course Time: Self-study or Classroom Training

    Ever send out an embarrassing, costly, typo-filled, business letter? Now, this practical book is here to help. Each section contains exercises and activities that strengthen your proofreading skills and eliminate errors and inaccuracies from your documents.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Preparing for the Behavior-Based Interview: How to Get the Job You Want (1st Edition)

    Description

    This book presents suggestions on how to prepare for an interview in which you will be asked to describe your experience with tasks valued by potential employers. The book also provides tips on researching companies and making a good impression even before the interview.

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    Additional Information
    Exam Number

    Course Code

    CCT-023

    Course Time

    Self-study or Classroom Training

    Course Outline

    Introduction*Phase 1: Preparation*Phase 2: Polishing Your Image*Phase 3: Responding to Questions*Phase 4: Following Up*Appendix

    Learning Objectives

    To offer insight on how to get noticed before the interview.*To offer tips for interview preparation.*To provide coaching on how to respond to interview questions.*To explain how to ask questions that will increase your potential for job offers.*To describe follow-up techniques that will enhance the interviewer’s interest in you.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-023_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-023

    Course Time: Self-study or Classroom Training

    This book presents suggestions on how to prepare for an interview in which you will be asked to describe your experience with tasks valued by potential employers. The book also provides tips on researching companies and making a good impression even before the interview.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Professional Selling, First Edition

    Description

    If you earn your living in sales, this income-boosting guide is a must-read. Practical exercises reveal the secrets of professional selling, including creative prospecting techniques, defrosting cold calls, strategizing and conducting successful face-to-face sales calls, and overcoming objections. It describes the attributes leading to sales success in a way that allows you to integrate them easily and comfortably into your own sales efforts.

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    Additional Information
    Exam Number

    Course Code

    AXO84-088

    Course Time

    1.0 Day

    Course Outline

    Part 1: Getting Started*Part 2A: Face-to-Face Selling: Understanding the Process*Part 2B: Closing for Commitment*Part 3: Face-to-Face Selling: Understanding Your Customer*Part 4: Organize for Greater Sales*Part 5: Review

    Learning Objectives

    Explain how to make the most of a selling opportunity*Show how to organize for better sales*Discuss customer resistance and how to counter concerns*Explain ways to understand customer styles

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-088_rev1.0-pdf2.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-088

    Course Time: 1.0 Day

    If you earn your living in sales, this income-boosting guide is a must-read. Practical exercises reveal the secrets of professional selling, including creative prospecting techniques, defrosting cold calls, strategizing and conducting successful face-to-face sales calls, and overcoming objections. It describes the attributes leading to sales success in a way that allows you to integrate them easily and comfortably into your own sales efforts.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Professionalism in the Office: Proven Techniques for Administrators, Secretaries, and Coordinators (Revised Edition)

    Description

    The role of the secretary has blossomed into many different roles with the advent of new communication tools and the many changes in the workforce. This book has been revised and updated to blend the idea, the tasks, and the roles of the secretary and to show how the standards and professionalism that the secretarial role embraced can be modernized and shared throughout an office.

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    Additional Information
    Exam Number

    Course Code

    CCT-024

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Positioning Yourself as a Professional*Part 2: Enhancing Your Professional Image*Part 3: Expanding Your Skills*Part 4: Communicating for Results*Part 5: Building Relationships and Networks

    Learning Objectives

    To help you position yourself as a professional.*To discuss techniques for enhancing your professional image.*To provide ideas for expanding skills and responsibilities.*To describe practical ways to communicate for better results.*To provide tips for building relationships and networks.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-024_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-024

    Course Time: Self-study or Classroom Training

    The role of the secretary has blossomed into many different roles with the advent of new communication tools and the many changes in the workforce. This book has been revised and updated to blend the idea, the tasks, and the roles of the secretary and to show how the standards and professionalism that the secretarial role embraced can be modernized and shared throughout an office.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Quality Interviewing, Third Edition

    Description

    Avoid the seven unforgivable mistakes of interviewing. Use this concise, quick–read book to help you master the interviewing process and make sound hiring decisions you won’t regret. You’ll learn how to easily assess strengths and weaknesses, and what to look for in a prospective employee. It’s just as invaluable for job seekers!

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    Additional Information
    Exam Number

    Course Code

    AXO84-134

    Course Time

    Self–study

    Course Outline

    Part 1: Planning for the Interview*Part 2: Conducting a Quality Interview*Part 3: Evaluating the Candidates and Making the Best Decision*Part 4: Reviewing What Has Been Learned

    Learning Objectives

    N/A

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/10/olAXO84-134_rev1.0-pdf1.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-134

    Course Time: Self–study

    Avoid the seven unforgivable mistakes of interviewing. Use this concise, quick–read book to help you master the interviewing process and make sound hiring decisions you won't regret. You'll learn how to easily assess strengths and weaknesses, and what to look for in a prospective employee. It's just as invaluable for job seekers!

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Recruiting for High Performance: Attracting the Best (1st Edition)

    Description

    Organizing a recruiting campaign takes a little planning and some knowledge of where to find the best candidates. RECRUITING FOR HIGH PERFORMANCE is the brand-new companion title to HIGH PERFORMANCE HIRING and is full of helpful tips on how to develop a recruiting plan and target labor sources that will attract the best people. Recruiting is a two-way street — while managers strive to find the best candidates to fill their job openings, potential recruits are evaluating whether an organization is a desirable employer. This book also suggests ways in which an organization can maintain good visibility and position itself as the company to work for.

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    Additional Information
    Exam Number

    Course Code

    CCT-026

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Reaching Out for Applicants*Part 2: Labor Sources*Part 3: Organizing an External Recruiting Plan*Part 4: Implementing Your Recruiting Plan*Summary

    Learning Objectives

    To explore a wide range of sources to fill labor needs.*To identify strategies for attracting qualified applicants.*To design and implement an effective recruiting effort.

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-026_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-026

    Course Time: Self-study or Classroom Training

    Organizing a recruiting campaign takes a little planning and some knowledge of where to find the best candidates. RECRUITING FOR HIGH PERFORMANCE is the brand-new companion title to HIGH PERFORMANCE HIRING and is full of helpful tips on how to develop a recruiting plan and target labor sources that will attract the best people. Recruiting is a two-way street -- while managers strive to find the best candidates to fill their job openings, potential recruits are evaluating whether an organization is a desirable employer. This book also suggests ways in which an organization can maintain good visibility and position itself as the company to work for.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Recruiting Volunteers, First Edition

    Description

    Recruiting Volunteers is to help individuals and organizations define the value of volunteers, evaluate the roles of volunteers, and develop programs to insure the effective use of volunteers. If you are considering using volunteers for the first time, this book will provide a model for developing an effective volunteer program.

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    Additional Information
    Exam Number

    Course Code

    AXO84-113

    Course Time

    Self-study

    Course Outline

    Section 1: The Value of Volunteers*Section 2: Your Nonprofit Organization’s Strategic Plan*Section 3: Define and Recruit Volunteers*Section 4: Volunteer Assignment and Development

    Learning Objectives

    N/A

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/10/olAXO84-113_rev1.0-pdf1.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-113

    Course Time: Self-study

    Recruiting Volunteers is to help individuals and organizations define the value of volunteers, evaluate the roles of volunteers, and develop programs to insure the effective use of volunteers. If you are considering using volunteers for the first time, this book will provide a model for developing an effective volunteer program.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Retaining Your Employees: Using Respect, Recognition, and Rewards for Positive Results (1st Edition)

    Description

    Companies of all sizes are finding an urgent new priority–keeping employees. This book takes the reader through the critical ideas of employee retention using what is called the Three Rs of Employee Retention–Respect, Recognition, and Rewards–as the basis for any program designed to keep people around.

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    Additional Information
    Exam Number

    Course Code

    CCT-027

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Keeping Employees–and Keeping Them Satisfied*Part 2: Respect*Part 3: Recognition*Part 4: Rewards*Part 5: You Can Make a Great Place to Work!

    Learning Objectives

    To communicate the importance of keeping employees—and keeping them satisfied.*To introduce “the three Rs” of employee retention—respect, recognition, and rewards—and explain what each entails.*To convey why respect is essential to keeping employees.*To provide tools for readers to assess current efforts.*To empower the reader to immediately begin improving the workplace.

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-027_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-027

    Course Time: Self-study or Classroom Training

    Companies of all sizes are finding an urgent new priority--keeping employees. This book takes the reader through the critical ideas of employee retention using what is called the Three Rs of Employee Retention--Respect, Recognition, and Rewards--as the basis for any program designed to keep people around.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Salesforce.com for Sales Representatives

    Description

    Building strong relationships with your customers is the key to sales success. Salesforce® is a powerful tool that enables you to manage your customer relationships more effectively and efficiently—resulting in greater sales to new and existing customers. This course will give you the knowledge and skills you need to use Salesforce in the real world—ultimately enabling you to meet and exceed your sales targets.

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    Additional Information
    Exam Number

    Course Code

    ELK91-600

    Course Time

    1.0 Day

    Course Outline

    Lesson 1: Getting Started with Salesforce*Lesson 2: Optimizing Lead Flow*Lesson 3: Managing Ongoing Sales Processes*Lesson 4: Managing the Opportunity Pipeline*Lesson 5: Streamlining Your Sales Process with Reports and Dashboards*Appendix A: Extending Salesforce with AppExchange*Appendix B: Integrating Salesforce with Microsoft Office and Google Apps

    Learning Objectives

    Get started with the Salesforce environment.*Optimize lead flow.*Manage ongoing sales processes.*Manage the opportunity pipeline.*Streamline the sales process with reports and dashboards.

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/07/olELK91-600_rev2.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -ELK91-600

    Course Time: 1.0 Day

    Building strong relationships with your customers is the key to sales success. Salesforce® is a powerful tool that enables you to manage your customer relationships more effectively and efficiently—resulting in greater sales to new and existing customers. This course will give you the knowledge and skills you need to use Salesforce in the real world—ultimately enabling you to meet and exceed your sales targets.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Stress That Motivates, Revised Edition

    Description

    Stress is an inevitable part of life. There are many books out there that seek to eliminate stress, but what about putting stress to work instead? Stress That Motivates introduces readers to this revolutionary way of thinking through “self-talk secrets” and insights that will not only help them recognize their stress triggers but will motivate them to consciously change the way they think and react to stress. The revised edition of this best-selling book provides added guidance for practicing the Stress That Motivates system through revised case studies and Dru Scott’s Quick-Start Set of Reinforcements. The expanded first half also includes a new toolkit for self-motivation in stressful situations.

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    Additional Information
    Exam Number

    Course Code

    AXO84-102

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: The Big Connection Between Stress, Motivation, and Self-Talk*Part 2: What They Didn’t Tell You About Stress and Motivation*Part 3: Purposeful Self-Talk: A Great Place to Start*Part 4: Stress Reduction: The Self-Coaching Process*Part 5: Procrastination and Motivation: Four Great Techniques*Part 6: Mega Motivation with Pictures of Excellence*Part 7: Reinforcements that Work*Part 8: Persistence, Pictures, and a Happy Ending*Part 9: The Seven-Day Quick Start

    Learning Objectives

    Explore the powerful link between stress, motivation, and self-talk*Gain tools for self-protection and self-motivation in stressful situations*Avoid the five biggest traps in self-talk*Discover a ready-to-use reinforcement system that will help you cut stress, build motivation, and get the right things done

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-102_rev1.0-pdf1.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-102

    Course Time: Self-study or Classroom Training

    Stress is an inevitable part of life. There are many books out there that seek to eliminate stress, but what about putting stress to work instead? Stress That Motivates introduces readers to this revolutionary way of thinking through "self-talk secrets" and insights that will not only help them recognize their stress triggers but will motivate them to consciously change the way they think and react to stress. The revised edition of this best-selling book provides added guidance for practicing the Stress That Motivates system through revised case studies and Dru Scott's Quick-Start Set of Reinforcements. The expanded first half also includes a new toolkit for self-motivation in stressful situations.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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