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    Supervising for Success, First Edition

    Description

    Managers and supervisors who want to enhance their professional skills will find a valuable resource in this new guide. Learn what it means to be a great supervisor to your subordinates – and how that will enhance your career. Discover how your attitude can make or break your team’s spirit. This book is a must for all new supervisors and a beneficial refresher for even the most experienced supervisor.

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    Additional Information
    Exam Number

    Course Code

    AXO84-039

    Course Time

    Self-study

    Course Outline

    Section 1: A Role Defined*Section 2: The Attitude and Image*Section 3: Human Skills and Team Building*Section 4: Getting the Work Done*Section 5: Review

    Learning Objectives

    Understand the attitude and image of the supervisor*Learn about human skills and team building*Explore ways to best get the work done

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-039_rev1.0-pdf1.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-039

    Course Time: Self-study

    Managers and supervisors who want to enhance their professional skills will find a valuable resource in this new guide. Learn what it means to be a great supervisor to your subordinates – and how that will enhance your career. Discover how your attitude can make or break your team's spirit. This book is a must for all new supervisors and a beneficial refresher for even the most experienced supervisor.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Systematic Succession Planning: Building Leadership from Within (1st Edition)

    Description

    Succession planning saves the cost and time of external personnel searches. It improves employee morale, lessens the effects of reengineering and downsizing, but most important, it creates a diverse talent pool within your organization. This book was written to guide you through the evaluation process of succession planning. It describes the guidelines for setting up a program, along with benchmarking procedures for ensuring the ongoing success of your plan.

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    Additional Information
    Exam Number

    Course Code

    CCT-037

    Course Time

    Self-study or Classroom Training

    Course Outline

    Section 1: Succession Planning: An Overview*Section 2: Establishing a Need for Succession Planning*Section 3: Defining Responsibilities to the Program*Section 4: Identifying Key Positions*Section 5: Forecasting Future Needs*Section 6: Assessing Your Organization’s Climate*Section 7: Promoting Employees: The Search from Within*Section 8: Choosing a Succession Planning Design*Section 9: Analyzing Your Result

    Learning Objectives

    Understand the importance of a systematic succession plan.*Develop a succession program to meet the organization’s needs.*Identify leaders and leadership positions.*Become familiar with the operation and evaluation of a systematic succession plan.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-037_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-037

    Course Time: Self-study or Classroom Training

    Succession planning saves the cost and time of external personnel searches. It improves employee morale, lessens the effects of reengineering and downsizing, but most important, it creates a diverse talent pool within your organization. This book was written to guide you through the evaluation process of succession planning. It describes the guidelines for setting up a program, along with benchmarking procedures for ensuring the ongoing success of your plan.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Technical Presentation Skills, Revised Edition

    Description

    Though written specifically for technical presenters who want to enhance their basic speaking skills, this is the ideal book for anyone who has to convey complex technical information in an accurate, logical, interesting, and effective manner.

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    Additional Information
    Exam Number

    Course Code

    AXO84-079

    Course Time

    Self-study

    Course Outline

    Part 1: Assessing Your Skills*Part 2: Planning Your Presentation*Part 3: Visual Aids*Part 4: New Technology for Presentations*Part 5: Preparing Your Presentation*Part 6: Delivering the Presentation

    Learning Objectives

    To show how to plan the content of a presentation*To give pointers on the use of visual aids*To explain effective audience rapport

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-079_rev1.0-pdf1.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-079

    Course Time: Self-study

    Though written specifically for technical presenters who want to enhance their basic speaking skills, this is the ideal book for anyone who has to convey complex technical information in an accurate, logical, interesting, and effective manner.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Technical Writing in the Corporate World, First Edition

    Description

    This clearly written book was developed for those who want to learn the basics of effective technical writing. Special attention is paid to how to plan, organize, develop, and edit technical documents for the best results.

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    Additional Information
    Exam Number

    Course Code

    AXO84-108

    Course Time

    Self-study or Classroom Training

    Course Outline

    Section 1: Understanding Technical Writing*Section 2: Developing the Technical Document*Section 3: Editing the Technical Document*Section 4: Conclusion: The Importance of Technical Writing*Appendix A: Building a Community of Technical Editors*Appendix B: Word Processing for the Technical Writer*Appendix C: Technical Writing and English as a Second Language*Appendix D: For Further Reading

    Learning Objectives

    Discover general principles of excellence in technical writing*Understand procedures for specific types of writing*Learn correctness in technical writing

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-108_rev1.0-pdf1.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-108

    Course Time: Self-study or Classroom Training

    This clearly written book was developed for those who want to learn the basics of effective technical writing. Special attention is paid to how to plan, organize, develop, and edit technical documents for the best results.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    The Administrative Assistant, First Edition

    Description

    Today, the administrative assistant operates at a high level, often reporting to more than one person. Learn vital skills such as how to anticipate needs, be a communication liaison, act as a project manager, and operate as your boss’ information manager.

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    Additional Information
    Exam Number

    Course Code

    AXO84-063

    Course Time

    Self-study or Classroom Training

    Course Outline

    Chapter 1: Wearing Many Hats*Chapter 2: Assisting the Manager*Chapter 3: Supervising Office Operations and Support Staff*Chapter 4: Providing Information*Chapter 5: Special Concerns of the Administrative Assistant

    Learning Objectives

    Understand the responsibilities of the administrative assistant*Resolve communication problems*Deal with supervisory situations*Explore problems and special concerns

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-063_rev1.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-063

    Course Time: Self-study or Classroom Training

    Today, the administrative assistant operates at a high level, often reporting to more than one person. Learn vital skills such as how to anticipate needs, be a communication liaison, act as a project manager, and operate as your boss' information manager.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    The Art of Communicating: Achieving Interpersonal Impact in Business (Revised Edition)

    Description

    N / A

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    Additional Information
    Exam Number

    Course Code

    CCT-035

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: What Really Counts*Part 2: The Nine Behavioral Skills*Part 3: A Few Words About Habits*Part 4: The Nine Behavioral Skills (continued…)*Appendix

    Learning Objectives

    To explain the dynamics of effective communication between people.*To present the underlying emotional component of communication.*To provide ways to improve communication skills.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-035_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-035

    Course Time: Self-study or Classroom Training

    N / A

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    The Building Blocks of Business Writing, First Edition

    Description

    If you want to build your writing skills, this book introduces a three-stage process for success. It shows how to master the fundamentals, develop an effective style, and select an appropriate format. Most importantly, it helps you prepare the “base” for further writing improvement.

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    Additional Information
    Exam Number

    Course Code

    AXO84-103

    Course Time

    Self-study or Classroom Training

    Course Outline

    Chapter 1: Introduction*Chapter 2: Grammar*Chapter 3: Spelling*Chapter 4: Punctuation*Chapter 5: Mechanics*Chapter 6: Style*Chapter 7: Strategy

    Learning Objectives

    Review grammar basics*Review vocabulary and spelling*Understand principles of punctuation*Understand principles of capitalization, quotation marks, and underlining

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-103_rev1.0-pdf1.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-103

    Course Time: Self-study or Classroom Training

    If you want to build your writing skills, this book introduces a three-stage process for success. It shows how to master the fundamentals, develop an effective style, and select an appropriate format. Most importantly, it helps you prepare the "base" for further writing improvement.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Total Quality Management: 50 Ways To Make It Work For You (1st Edition)

    Description

    This book provides managers and team members with an easy-to-understand overview of the TQM philosophy. Fifty ideas for practicing the TQM concept are given for use by organizations, teams, and individuals.

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    Additional Information
    Exam Number

    Course Code

    CCT-032

    Course Time

    Self-study or Classroom Training

    Course Outline

    Section 1: Take Personal Responsibility for Quality*Section 2: Improve Teamwork and Commitment*Section 3: Focus on Customers and Service*Section 4: Case Studies: Putting TQM into Practice

    Learning Objectives

    N / A

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-032_r4.0-pdf.pdf

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    Logical Operations

    Reviews (0)
    Exam NumberCourse Code
    -CCT-032

    Course Time: Self-study or Classroom Training

    This book provides managers and team members with an easy-to-understand overview of the TQM philosophy. Fifty ideas for practicing the TQM concept are given for use by organizations, teams, and individuals.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Twelve Steps to Self-Improvement

    Description

    Optimism is a must in today’s competitive world. It’s often your edge up. This life-changing book uses twelve self-improvement profiles to help you gain a new focus on your personal life and career. Interactive exercises rate your self-esteem, wellness, human relation skills, assertiveness, attitude, and much more.

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    Additional Information
    Exam Number

    Course Code

    AXO84-013

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Profile Categories*Part 2: Constructing Your Profile*Part 3: Interpreting Your Profile

    Learning Objectives

    Master communication skills*Learn how to be successful on the job*Discover qualities of a winning attitude*Improve self-esteem

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-013_rev1.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-013

    Course Time: Self-study or Classroom Training

    Optimism is a must in today's competitive world. It's often your edge up. This life-changing book uses twelve self-improvement profiles to help you gain a new focus on your personal life and career. Interactive exercises rate your self-esteem, wellness, human relation skills, assertiveness, attitude, and much more.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Using Google Drive and Productivity Apps

    Description

    Google Drive and its office productivity applications (now part of Google G Suite) support both real-time and asynchronous collaboration. In this course, you will learn the capability of Google Drive and its productivity applications and work within the Google Apps environment. (Note that while Google is now using G Suite to refer to this group of apps and tools, this branding change has not directly affected course content.)

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    Additional Information
    Exam Number

    Course Code

    ELK91-010

    Course Time

    1.0 Day

    Course Outline

    Lesson 1: Getting Started*Lesson 2: Storing Documents Using Google Drive*Lesson 3: Collaborating Using Google Docs, Slides, and Drawings*Lesson 4: Collaborating Using Google Sheets and Forms*Lesson 5: Communicating Using Google Hangouts*Lesson 6: Managing Schedules Using Google Calendar *Lesson 7: Collaborating Using Google Sites*Appendix A: Configuring Account Settings and Maintaining Security

    Learning Objectives

    Navigate in the Google Apps environment.*Store documents by using Google Drive.*Collaborate with Google Docs, Slides, and Drawings.*Collaborate with Google Sheets and Forms.*Communicate using Google Hangouts.*Manage schedules by using Google Calendar.*Collaborate by using Google Sites.

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/05/olELK91-010_r1.0n-pdf-1.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -ELK91-010

    Course Time: 1.0 Day

    Google Drive and its office productivity applications (now part of Google G Suite) support both real-time and asynchronous collaboration. In this course, you will learn the capability of Google Drive and its productivity applications and work within the Google Apps environment. (Note that while Google is now using G Suite to refer to this group of apps and tools, this branding change has not directly affected course content.)

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Using Microsoft Office 2013 on Mobile Devices

    Description

    Using Microsoft® Office 2013 on Mobile Devices takes students through a hands-on tour of the Microsoft Office application suite, including Word 2013, PowerPoint® 2013, Excel® 2013, and Outlook® 2013. The course is designed for business users who are already familiar with the Microsoft Office application suite interface (2007 or later) but who need to or will frequently or predominantly work with the Office 2013 application suite on a Windows 8 tablet computer. The course covers basic navigation techniques for each application, as applied to a Windows 8 tablet, introductory level overview of creating and formatting documents for each application, using and managing commonly applied commands within each application, and how to apply basic customization to each application’s interface. Hands-on activities for each application are integrated into each lesson.

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    Additional Information
    Exam Number

    Course Code

    ELK91-106

    Course Time

    1.0 Day

    Course Outline

    Lesson 1: Getting Started with Word 2013 on a Windows 8 Tablet*Lesson 2: Formatting Word 2013 Documents in a Mobile Environment*Lesson 3: Using PowerPoint 2013 on a Windows 8 Tablet*Lesson 4: Using Excel 2013 on a Windows 8 Tablet*Lesson 5: Getting Started with Outlook 2013 on a Windows 8 Tablet

    Learning Objectives

    Get started with Microsoft Word 2013 on a Windows 8 tablet.*Format Word 2013 documents in a mobile environment.*Use Microsoft PowerPoint 2013 on a Windows 8 tablet.*Use Microsoft Excel 2013 on a Windows 8 tablet.*Get started with Microsoft Outlook 2013 on a Windows 8 tablet.

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/04/olELK91-106_rev2.1-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -ELK91-106

    Course Time: 1.0 Day

    Using Microsoft® Office 2013 on Mobile Devices takes students through a hands-on tour of the Microsoft Office application suite, including Word 2013, PowerPoint® 2013, Excel® 2013, and Outlook® 2013. The course is designed for business users who are already familiar with the Microsoft Office application suite interface (2007 or later) but who need to or will frequently or predominantly work with the Office 2013 application suite on a Windows 8 tablet computer. The course covers basic navigation techniques for each application, as applied to a Windows 8 tablet, introductory level overview of creating and formatting documents for each application, using and managing commonly applied commands within each application, and how to apply basic customization to each application’s interface. Hands-on activities for each application are integrated into each lesson.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Using Microsoft Windows 10

    Description

    Welcome to Using Microsoft® Windows® 10. Whether you’re new to computers or have used them in the past, this class will help you become more comfortable using a personal computer (PC) and, more specifically, the Windows 10 interface. This course will help you to define what a PC is, and familiarize you with the Windows 10 user interface and its basic capabilities. In this course, you will explore Windows 10 and learn how to create documents, send email, browse the Internet, and share information between applications and with other users.

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    Additional Information
    Exam Number

    Course Code

    ELK91-038

    Course Time

    1.0 Day

    Course Outline

    Lesson 1: Accessing Windows 10*Lesson 2: Using Windows Universal Apps and Desktop Applications*Lesson 3: Working with Files and Folders*Lesson 4: Using Cortana and Edge*Lesson 5: Customizing the Windows 10 Environment*Lesson 6: Installing and Removing Devices*Lesson 7: Using Windows 10 Security Features*Appendix A: Getting to Know Personal Computers*Appendix B: Other Windows 10 Features*Appendix C: Continuum Navigation*Appendix D: Get Started App

    Learning Objectives

    Access Windows 10.*Use Windows apps and desktop applications to complete day-to-day tasks, including installing new apps and multitasking with multiple programs.*Work with files and folders by using File Explorer and OneDrive.*Use Cortana as your virtual personal assistant and use Edge for web browsing.*Customize the Windows 10 environment.*Install and remove printers and peripheral devices.*Use Windows 10 security features to create more secure passwords and protect your device against common attacks.

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    https://masterskill.co.za/edu_content/uploads/2017/08/olELK91-038_rev1.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -ELK91-038

    Course Time: 1.0 Day

    Welcome to Using Microsoft® Windows® 10. Whether you’re new to computers or have used them in the past, this class will help you become more comfortable using a personal computer (PC) and, more specifically, the Windows 10 interface. This course will help you to define what a PC is, and familiarize you with the Windows 10 user interface and its basic capabilities. In this course, you will explore Windows 10 and learn how to create documents, send email, browse the Internet, and share information between applications and with other users.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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