Training Materials

Showing 37–48 of 203 results

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    Apple iPad for Business Use (iOS 7)

    Description

    The Apple® iPad® is rapidly becoming a powerful and valued business tool for use in the office and on the go when you’re away from the office. When you integrate your iPad with regular business practices, you can get seamless access to email, the Internet, calendaring and messaging, cloud-based data, and productivity apps that you’ll easily discover and include in your working day. As you travel through this course, your journey will begin with navigating the basic features of your iPad, followed by exploring and using the various apps that make your iPad an exciting and productive business tool.

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    Additional Information
    Exam Number

    Course Code

    ELK91-054

    Course Time

    1.0 Day

    Course Outline

    Lesson 1: Getting Started with the iPad*Lesson 2: Connecting with the iPad*Lesson 3: Communicating with the iPad*Lesson 4: Using iWork Apps*Lesson 5: Maintaining and Securing the iPad*Appendix A: Storing Files*Appendix B: Accessibility Options

    Learning Objectives

    Navigate the iPad interface by using the basic components, buttons, controls, and gestures.*Manage wireless connectivity and sync with iCloud.*Communicate with others by using the Mail, Contacts, and Calendar apps.*Create, modify, and share basic word processing, spreadsheet, and presentation files.*Maintain and secure your iPad device, and install apps from the App Store.

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    https://masterskill.co.za/edu_content/uploads/2017/08/olELK91-054_rev1.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -ELK91-054

    Course Time: 1.0 Day

    The Apple® iPad® is rapidly becoming a powerful and valued business tool for use in the office and on the go when you're away from the office. When you integrate your iPad with regular business practices, you can get seamless access to email, the Internet, calendaring and messaging, cloud-based data, and productivity apps that you'll easily discover and include in your working day. As you travel through this course, your journey will begin with navigating the basic features of your iPad, followed by exploring and using the various apps that make your iPad an exciting and productive business tool.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Appraising Performance

    Description

    Appraising Performance provides an overview of the basics of conducting performance appraisals. It provides guidelines and best practices for evaluating and improving the work performance of employees, thereby increasing quality and productivity.

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    Additional Information
    Exam Number

    N/A

    Course Code

    ELK88-201

    Course Time

    1.0 day

    Course Outline

    Lesson 1: Establishing Performance Expectations*Lesson 2: Writing a Performance Appraisal*Lesson 3: Preparing for the Appraisal Discussion*Lesson 4: Conducting the Performance Appraisal Discussion*Lesson 5: Following Up*Appendix A: Works Cited

    Learning Objectives

    Establish performance expectations so that desired work results are achieved in accordance with the organization’s values and quality standards.*Write a performance appraisal so that it reflects an objective evaluation of the individual’s work performance.*Prepare for a performance appraisal discussion so that there are no barriers for an effective discussion.*Conduct a performance appraisal so that mutual understanding and cooperation is achieved and a realistic development plan to improve future performance is prepared.*Follow up on a performance appraisal so that future performance meets expectations.

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    https://masterskill.co.za/edu_content/uploads/2016/10/ol88-201_rev3.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    N/AELK88-201

    Course Time: 1.0 day

    Appraising Performance provides an overview of the basics of conducting performance appraisals. It provides guidelines and best practices for evaluating and improving the work performance of employees, thereby increasing quality and productivity.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Attitude: Your Most Priceless Possession (4th Edition)

    Description

    Protect your Most Priceless Possession.*You may not be able to control the traffic on your way to work or the chaos once you get there, but you have total control over the affect these have on you—and your work. In fact, those who can keep their head, remain positive, and inspire others to do the same earn the highest respect. You can be that person.

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    Additional Information
    Exam Number

    Course Code

    CCT-036

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Understanding Your Attitude*Part 2: Eight Ways to Adjust Your Attitude*Part 3: Attitude and Your Job*Part 4: Protecting Your Most Priceless Possession*Appendix

    Learning Objectives

    To define attitude, to show its importance and effect on personality and work performance, and to explain how to keep it positive.*To present specific techniques for retaining and recapturing a positive attitude.*To show the effect of a positive attitude on the work environment, especially its effect on workforce diversity, career success, and teamwork.*To explain how to protect a positive attitude.*To prompt you to prepare an Action Plan that incorporates the ideas, concepts, and techniques presented in this book into your daily life.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-036_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-036

    Course Time: Self-study or Classroom Training

    Protect your Most Priceless Possession.*You may not be able to control the traffic on your way to work or the chaos once you get there, but you have total control over the affect these have on you—and your work. In fact, those who can keep their head, remain positive, and inspire others to do the same earn the highest respect. You can be that person.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Behavior-Based Interviewing: Selecting the Right Person for the Job (1st Edition)

    Description

    After reading this book, you’ll have the critical skills to find the right person for the right job every time, develop clear and accurate job descriptions and requirements, establish a fair and defensible hiring process, and construct unbiased, objective interview questions. To compete in today’s market, businesses must adapt quickly to the ever-changing environment. Finding the right person to fit your company’s needs is essential. This course will help you develop practical, specific, well-defined behavioral criteria to determine if a candidate can deliver the expected results.

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    Additional Information
    Exam Number

    Course Code

    CCT-003

    Course Time

    Self-study or Classroom Training

    Course Outline

    Phase 1: Gather Information*Phase 2: Conduct the Interview*Phase 3: Interpret Behavior*Phase 4: Follow-Up*Appendix A*Appendix B

    Learning Objectives

    To explain how to develop objective job criteria.*To provide a technique for developing objective, open-ended interview questions.*To teach how to conduct an objective interview that extracts in-depth information from the applicant.*To demonstrate how to analyze interview results and rate applicants against objective criteria.*To show how to follow up the interview process with rejection and offer letters.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-003_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-003

    Course Time: Self-study or Classroom Training

    After reading this book, you'll have the critical skills to find the right person for the right job every time, develop clear and accurate job descriptions and requirements, establish a fair and defensible hiring process, and construct unbiased, objective interview questions. To compete in today's market, businesses must adapt quickly to the ever-changing environment. Finding the right person to fit your company's needs is essential. This course will help you develop practical, specific, well-defined behavioral criteria to determine if a candidate can deliver the expected results.

      Course Description

      Learning Objectives

      Course Outline

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    Building & Closing the Sale: Proven Methods for Closing Sales (Revised Edition)

    Description

    Set the stage for an easy and effective closing transaction every time. Learn techniques to build rapport with your prospects and guide them to a successful close. Address questions and objections with confidence. Strike the right balance between listening and speaking. Tailor your sales demonstrations to each client

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    Additional Information
    Exam Number

    Course Code

    CCT-004

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Building Rapport*Part 2: An Ethical Approach to Closing Success*Part 3: Ask In-Depth, Probing Questions*Part 4: Demonstrations That Close*Part 5: Closing Is a Process

    Learning Objectives

    To increase your chances of consistently successful sales by building rapport and trust.*To learn how to address questions and objections with confidence.*To show you how to tailor your sales demonstration to each client.*To teach you how to ask the right questions and keep your prospect’s attention.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-004_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-004

    Course Time: Self-study or Classroom Training

    Set the stage for an easy and effective closing transaction every time. Learn techniques to build rapport with your prospects and guide them to a successful close. Address questions and objections with confidence. Strike the right balance between listening and speaking. Tailor your sales demonstrations to each client

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Call Center Success: Essential Skills for CSRs (1st Edition)

    Description

    With this self-paced book, master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better service.

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    Additional Information
    Exam Number

    Course Code

    CCT-006

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: The CSR–A Powerful Voice*Part 2: Gaining the Professional Edge*Part 3: The All-Important Customer*Part 4: Building Your Communication Skills*Part 5: Attitude- Your Most Important Asset*Part 6: A Plan for Self Improvement

    Learning Objectives

    To explain the basics of providing high quality customer service.*To describe the six elements of professionalism.*To explore how to understand and respond to customer needs.*To provide techniques for building effective communication skills.*To discuss the importance of a positive attitude.*To describe how to create and use a self-improvement plan.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-006_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-006

    Course Time: Self-study or Classroom Training

    With this self-paced book, master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better service.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Clear and Creative Thinking: Your Key to Working Smarter (1st Edition)

    Description

    Develop the kind of breakthrough thinking that generates new ideas, creative solutions, and sustained success. This book will show you how to break out of a rut, overcome obstacles to problem solving, and find your way to great ideas.

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    Additional Information
    Exam Number

    Course Code

    CCT-008

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Opening Your Mind to Clear Thinking*Part 2: Generating Alternative Ideas*Part 3: Evaluating Alternatives on Their Merits*Part 4: Putting Plans into Action

    Learning Objectives

    To explain how clear thinking can open the reader’s mind to new ways of looking at problems and opportunities.*To explore creative and analytical techniques for generating fresh possibilities.*To illustrate the role that values, culture, and goals have in resolving an issue successfully.*To help readers understand and select appropriate strategies for implementing decisions.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-008_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-008

    Course Time: Self-study or Classroom Training

    Develop the kind of breakthrough thinking that generates new ideas, creative solutions, and sustained success. This book will show you how to break out of a rut, overcome obstacles to problem solving, and find your way to great ideas.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Coaching and Counseling: A Practical Guide for Managers and Team Leaders (3rd Edition)

    Description

    Fine-tune your skills as a motivating manager, supervisor, or adviser with this proven self-study primer. Learn the differences between counseling and coaching-and when to apply each technique for the best results. Reader-involving chapters help you identify your weaker coaching and counseling skills and build upon your stronger ones.

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    Additional Information
    Exam Number

    Course Code

    CCT-009

    Course Time

    1.0 Day

    Course Outline

    Part 1: Coaching and Counseling*Part 2: When to Coach or Counsel*Part 3: Giving and Receiving Feedback*Part 4: Plan and Conduct Coaching and Counseling Sessions*Part 5: Appendix

    Learning Objectives

    To explain how to coach employees to develop job skills.*To explain how counseling can help employees remove barriers to performance.*To describe criteria on whether to coach or counsel.*To provide a model for giving effective feedback.*To help translate the principles of coaching and counseling into action.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-009_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-009

    Course Time: 1.0 Day

    Fine-tune your skills as a motivating manager, supervisor, or adviser with this proven self-study primer. Learn the differences between counseling and coaching-and when to apply each technique for the best results. Reader-involving chapters help you identify your weaker coaching and counseling skills and build upon your stronger ones.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Coaching for Development: Skills for Managers and Team Leaders (1st Edition)

    Description

    Upon finishing this book, you will have the skills to find out how to assess coaching needs, discover the six tools essential to coaching success, understand the roles of a coach, and learn how to supply the right advice and support. Today’s business environment is requiring managers to act more as coaches than “bosses.” They must motivate and lead, as well as become facilitators who empower through a common vision. Through effective coaching, managers can improve performance, personal growth, and increased job satisfaction for their employees and themselves.

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    Additional Information
    Exam Number

    Course Code

    CCT-038

    Course Time

    Self-study or Classroom Training

    Course Outline

    Section 1: The New Role of Manager as Coach*Section 2: Coaching for Development*Section 3: The Roles of a Coach*Section 4: Tools for Coaches

    Learning Objectives

    To explain the role of manager as coach.*To clarify the meaning for five roles of coaches.*To give examples of techniques in quality coaching decisions.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-038_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-038

    Course Time: Self-study or Classroom Training

    Upon finishing this book, you will have the skills to find out how to assess coaching needs, discover the six tools essential to coaching success, understand the roles of a coach, and learn how to supply the right advice and support. Today's business environment is requiring managers to act more as coaches than "bosses." They must motivate and lead, as well as become facilitators who empower through a common vision. Through effective coaching, managers can improve performance, personal growth, and increased job satisfaction for their employees and themselves.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Communicating with Employees: Improving Organizational Communication (Revised Edition)

    Description

    Communication is an integral part of the work environment, and a well-conceived strategy will contribute to the success of any organization. Today, it is even easier to get your message across with e-mail, voice messaging, teleconferencing, and even video broadcasting. COMMUNICATING WITH EMPLOYEES was written to help you understand your organization’s communication needs. This revised edition covers the best new thinking on organizational communication, and the array of new technologies available to make communicating easier and more effective.

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    Additional Information
    Exam Number

    Course Code

    CCT-039

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Employee Communication and Engagement on the Job*Part 2: Analyzing Employee Communication in Your Organization*Part 3: Communicating to Engage Employees*Part 4: Your New Communications Toolkit*Part 5: Improving Your Own Communication Skills*Part 6: Special Concerns in Employee Communication

    Learning Objectives

    Understand how employee communication and engagement increase productivity on the job.*Conduct an audit of current organizational practices in employee communications.*Learn a six-step process for marketing the organization’s values to employees.*Blend new technologies with traditional media in the communications toolkit.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-039_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-039

    Course Time: Self-study or Classroom Training

    Communication is an integral part of the work environment, and a well-conceived strategy will contribute to the success of any organization. Today, it is even easier to get your message across with e-mail, voice messaging, teleconferencing, and even video broadcasting. COMMUNICATING WITH EMPLOYEES was written to help you understand your organization's communication needs. This revised edition covers the best new thinking on organizational communication, and the array of new technologies available to make communicating easier and more effective.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    CompTIA Mobility+ (Exam MB0-001)

    Description

    The mobile age is upon us. More and more people are using tablets, smartphones, and other mobile devices to accomplish things in their personal and professional lives. As businesses embrace this trend, they need to support their employees in the use of mobile devices while protecting their own assets, such as intellectual property. If you are already a traditional network support technician, you`re well on the way to having the knowledge and skills needed to support the mobile workforce. This course builds on your existing knowledge and experience to provide you with critical concepts related to over-the-air technologies, wireless networking, and mobile devices.

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    Additional Information
    Exam Number

    MB0-001

    Course Code

    ELK93-031

    Course Time

    5.0 days

    Course Outline

    Lesson 1: Configuring Over-the-Air Technologies* Lesson 2: Applying RF Principles* Lesson 3: Implementing a Wireless Network Infrastructure* Lesson 4: Implementing Network Infrastructure Devices and Services* Lesson 5: Implementing Mobile Solutions* Lesson 6: Preparing the Enterprise for a Mobile Network* Lesson 7: Deploying Mobile Devices* Lesson 8: Implementing Mobile Device Operations* Lesson 9: Maintaining Mobile Device Operations* Lesson 10: Deploying Mobile Applications and Related Technologies* Lesson 11: Implementing Mobile App Protocols and Services* Lesson 12: Implementing Mobile Security* Lesson 13: Mitigating Mobile Network Risk* Lesson 14: Implementing Incident Response* Lesson 15: Troubleshooting Mobile Devices and Networks* Appendix A: Mapping Course Content to CompTIA Mobility+ Exam MB0-001* Appendix B: CompTIA Mobility+ Acronyms

    Learning Objectives

    Configure over-the-air technologies. *Apply RF principles. *Implement a wireless network infrastructure. *Implement network infrastructure devices and services. *Implement mobile solutions. *Prepare the enterprise for a mobile network. *Deploy mobile devices. *Implement mobile device operations. *Maintain mobile device operations. *Deploy mobile applications and related technologies. *Implement mobile app protocols and services. *Implement mobile security. *Mitigate mobile network risk. *Implement incident response. *Troubleshoot mobile devices and networks.

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    https://masterskill.co.za/edu_content/uploads/2017/01/olELK93-031_rev1.0-pdf-1.pdf-1.pdf

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    Exam NumberCourse Code
    MB0-001ELK93-031

    Course Time: 5.0 days

    The mobile age is upon us. More and more people are using tablets, smartphones, and other mobile devices to accomplish things in their personal and professional lives. As businesses embrace this trend, they need to support their employees in the use of mobile devices while protecting their own assets, such as intellectual property. If you are already a traditional network support technician, you`re well on the way to having the knowledge and skills needed to support the mobile workforce. This course builds on your existing knowledge and experience to provide you with critical concepts related to over-the-air technologies, wireless networking, and mobile devices.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    CompTIA® Network+® (Exam N10-006)

    Description

    The CompTIA® Network+® (Exam N10-006) course builds on your existing user-level knowledge and experience with personal computer operating systems and networks to present the fundamental skills and concepts that you will need to use on the job in any type of networking career. If you are pursuing a CompTIA technical certification path, the CompTIA® A+® certification is an excellent first step to take before preparing for the CompTIA Network+ certification. The CompTIA® Network+® (Exam N10-006) course can benefit you in two ways. It can assist you if you are preparing to take the CompTIA Network+ examination (Exam N10-006). Also, if your job duties include network troubleshooting, installation, or maintenance, or if you are preparing for any type of network-related career, it provides the background knowledge and skills you will require to be successful.

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    Additional Information
    Exam Number

    N10-006

    Course Code

    ELK93-012

    Course Time

    5.0 days

    Course Outline

    Lesson 1: Network Theory*Lesson 2: Bounded Network Media*Lesson 3: Unbounded Network Media*Lesson 4: Network Implementations*Lesson 5: TCP/IP Addressing and Data Delivery*Lesson 6: Routing*Lesson 7: TCP/IP Services*Lesson 8: WAN Infrastructure*Lesson 9: Cloud and Virtualization Technologies*Lesson 10: Network Security Basics*Lesson 11: Preventing Security Breaches*Lesson 12: Responding to Security Incidents*Lesson 13: Remote Networking*Lesson 14: Network Management*Lesson 15: Troubleshooting Network Issues*Appendix A: Mapping Course Content to the CompTIA Network+ Exam*Appendix B: Network Fault Tolerance and Disaster Recovery*Appendix C: Planning and Implementing a SOHO Network*Appendix D: Legend for Icons Used in Network+ Figures

    Learning Objectives

    Identify basic network theory concepts and major network communications methods.*Describe bounded network media.*Identify unbounded network media.*Identify the major types of network implementations.*Identify TCP/IP addressing and data delivery methods.*Implement routing technologies.*Identify the major services deployed on TCP/IP networks.*Identify the infrastructure of a WAN implementation.*Identify the components used in cloud computing and virtualization.*Describe basic concepts related to network security.*Prevent security breaches.*Respond to security incidents.*Identify the components of a remote network implementation.*Identify the tools, methods, and techniques used in managing a network.*Describe troubleshooting of issues on a network.

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    https://masterskill.co.za/edu_content/uploads/2016/10/olELK93-012_rev1.1-pdf-2.pdf

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    Exam NumberCourse Code
    N10-006ELK93-012

    Course Time: 5.0 days

    The CompTIA® Network+® (Exam N10-006) course builds on your existing user-level knowledge and experience with personal computer operating systems and networks to present the fundamental skills and concepts that you will need to use on the job in any type of networking career. If you are pursuing a CompTIA technical certification path, the CompTIA® A+® certification is an excellent first step to take before preparing for the CompTIA Network+ certification. The CompTIA® Network+® (Exam N10-006) course can benefit you in two ways. It can assist you if you are preparing to take the CompTIA Network+ examination (Exam N10-006). Also, if your job duties include network troubleshooting, installation, or maintenance, or if you are preparing for any type of network-related career, it provides the background knowledge and skills you will require to be successful.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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