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    Concentration!

    Description

    We all wish we could learn to concentrate better. Now, with this book, you can! Discover how to build the necessary mental discipline to keep the mind from wandering. Exercises are included to help you develop the skill of concentration and improve your listening and memory habits.

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    Additional Information
    Exam Number

    –
    Course Code

    AXO84-027
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: About Concentration*Part 2: Barriers to Concentration*Part 3: What Concentration Can Do for Me*Part 4: No More Excuses
    Learning Objectives

    Become familiar with the psychology of concentration*Discover methods for improving concentration*Avoid barriers to concentration
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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-027_rev1.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -AXO84-027

    Course Time: Self-study or Classroom Training

    We all wish we could learn to concentrate better. Now, with this book, you can! Discover how to build the necessary mental discipline to keep the mind from wandering. Exercises are included to help you develop the skill of concentration and improve your listening and memory habits.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Conducting a Needs Analysis (1st Edition)

    Description

    N / A

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-040
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: Surveillance*Part 2: Investigation*Part 3: Analysis*Part 4: Report*Appendix
    Learning Objectives

    To discuss reasons for a needs analysis and pre-planning.*To explain investigation and data development.*To show how to analyze data and evaluate training possibilities.*To discuss the needs analysis report.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-040_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-040

    Course Time: Self-study or Classroom Training

    N / A

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Coping with Workplace Change: Dealing with Loss and Grief (1st Edition)

    Description

    N / A

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-041
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: Understanding the Origin and Impact of Organizational Change*Part 2: What You Need to Know About Grief*Part 3: The Process of Grief*Part 4: Helping Employees Cope with Workplace Change-Loss Grief*Appendix
    Learning Objectives

    To explain the loss phenomenon.*To discuss the process of experiencing grief.*To show how to help others with grief.*To discuss loss and change in the workplace.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-041_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-041

    Course Time: Self-study or Classroom Training

    N / A

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Creating Your Skills Portfolio, First Edition

    Description

    Different from a resume, this little-known tool allows you to present a unique image of your experience drawn from some of the best examples of your previous work. It describes the seven steps to preparing an attention-grabbing portfolio and the best technique for presenting it during an interview. Also included is how to develop an electronic portfolio.

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    Additional Information
    Exam Number

    –
    Course Code

    AXO84-032
    Course Time

    Self-study or Classroom Training
    Course Outline

    Section 1: What Is a Skill Portfolio?*Section 2: Creating Your Portfolio
    Learning Objectives

    Explore the functions of a skills portfolio*Understand the design and production of a skills portfolio*Learn useful strategies for using and presenting a skills portfolio
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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-032_rev1.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -AXO84-032

    Course Time: Self-study or Classroom Training

    Different from a resume, this little-known tool allows you to present a unique image of your experience drawn from some of the best examples of your previous work. It describes the seven steps to preparing an attention-grabbing portfolio and the best technique for presenting it during an interview. Also included is how to develop an electronic portfolio.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Creative Collaboration: Simple Tools for Inspired Teamwork (1st Edition)

    Description

    N / A

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-010
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: Warm-ups: Start the Creative Juices Flowing*Part 2: Idea Generation Tools: Maximize Creative Output*Part 3: Energizers: Reinvigorate the Group and Increase Focus
    Learning Objectives

    To explain the place of idea generation in the team creative process.*To introduce quick and easy ways to warm up a team or group before embarking on a creative activity, such as strategic planning, problem solving, visioning, or product development.*To present structured processes for generating effective ideas for products, plans, or business needs of any kind.*To provide tools for enhancing the creative performance of organizational groups and teams.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-010_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-010

    Course Time: Self-study or Classroom Training

    N / A

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Creative Decision Making: Using Positive Uncertainty (Revised Edition)

    Description

    You have probably been taught to use your logic and reasoning to make the best decisions. Although this is certainly sensible advice, the future is unpredictable, and uncertainty can never be eliminated from the decision-making process. The key is to be positive about uncertainty, that is approaching every decision with an open mind to create more future possibilities, even while assuming that change is inevitable. Creative Decision Making helps you do just that by presenting four paradoxical principles designed to expand the way you think about the decisions you make. The revised edition includes discussion on using positive uncertainty to manage information overload and what you can do to decide creatively in today’s more rapidly changing world.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-011
    Course Time

    Self-study or Classroom Training
    Course Outline

    Introduction: The What and Why of Positive Uncertainty*Part 1: Paradoxical Principle 1*Part 2: Paradoxical Principle 2*Part 3: Paradoxical Principle 3*Part 4: Paradoxical Principle 4
    Learning Objectives

    To explain the four paradoxical principles of positive uncertainty.*To provide a holistic, both and more perspective on creative decision-making.*To help readers understand that the way they see things is the way they choose to see things.*To demonstrate how to engage in future thinking.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-011_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-011

    Course Time: Self-study or Classroom Training

    You have probably been taught to use your logic and reasoning to make the best decisions. Although this is certainly sensible advice, the future is unpredictable, and uncertainty can never be eliminated from the decision-making process. The key is to be positive about uncertainty, that is approaching every decision with an open mind to create more future possibilities, even while assuming that change is inevitable. Creative Decision Making helps you do just that by presenting four paradoxical principles designed to expand the way you think about the decisions you make. The revised edition includes discussion on using positive uncertainty to manage information overload and what you can do to decide creatively in today's more rapidly changing world.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Critical Thinking: Strategies for Decision Making (1st Edition)

    Description

    Solving problems. Evaluating options. Choosing direction. You need to be adept at critical thinking every day on the job. Learn how to tell the difference between effective and ineffective methods of thought. When you can show that your decisions are based on sound reasoning, you give yourself an unbeatable advantage as a leader or a rising star.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-012
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: Understanding Critical vs. Noncritical Thinking*Part 2: Recognizing and Evaluating Arguments*Part 3: Developing and Evaluating Explanations
    Learning Objectives

    To explain the differences between critical and non-critical thinking.*To teach strategies for improving the thinking necessary to make effective decisions at work.*To help readers understand how to evaluate the validity of arguments.*To describe the role that evidence plays in supporting strong arguments and explanations.*To demonstrate how to formulate effective explanations with solid information and reasoned hypotheses.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-012_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-012

    Course Time: Self-study or Classroom Training

    Solving problems. Evaluating options. Choosing direction. You need to be adept at critical thinking every day on the job. Learn how to tell the difference between effective and ineffective methods of thought. When you can show that your decisions are based on sound reasoning, you give yourself an unbeatable advantage as a leader or a rising star.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Customer Service in the Information Age: A Common Sense Approach to High-Tech Help (1st Edition)

    Description

    Customer service has changed dramatically over the past few decades. New technology has given customer service personnel more options for reaching customers, even as it has given consumers easier access to data and information. Customer Service In The Information Age is a self-paced book which explains how businesses can still provide great customer service with a personal touch–whether it is through e-mail, the telephone, or a company Web site. The tips presented in this book will give organizations concrete suggestions for how to use the technological options available today to elevate their customer service to the next level and build relationships that will result in loyal and satisfied customers.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-042
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: Customer Service Basics with a New-Century Twist*Part 2: Customer Service on the Web*Part 3: Providing E-Mail Customer Service*Part 4: Customer Relationship Management (CRM) and Service*Part 5: Effective Automated Telephone Service
    Learning Objectives

    To review basic customer service skills, especially as they relate to applying new technology in giving personal attention to customers.*To explore Internet customer service—including Web site design for customer responsiveness and Web-based customer support systems.*To present strategies for e-mail customer service that save your customers time and effort, yet still convey a personal connection.*To introduce Customer Relationship Management, or CRM, and show how CRM principles apply to customer service.*To explain how automated telephone systems in customer service can be made more customer-friendly.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-042_r4.0-pdf.pdf
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    Logical Operations
    Reviews (0)
    Exam NumberCourse Code
    -CCT-042

    Course Time: Self-study or Classroom Training

    Customer service has changed dramatically over the past few decades. New technology has given customer service personnel more options for reaching customers, even as it has given consumers easier access to data and information. Customer Service In The Information Age is a self-paced book which explains how businesses can still provide great customer service with a personal touch--whether it is through e-mail, the telephone, or a company Web site. The tips presented in this book will give organizations concrete suggestions for how to use the technological options available today to elevate their customer service to the next level and build relationships that will result in loyal and satisfied customers.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    CyberSAFE (Securing Assets For End-users)

    Description

    Welcome to CyberSAFE (Securing Assets For End-users). Regardless of your computer experience, this class will help you become more aware of technology-related risks and what you can do to protect yourself and your organization from them. This course will help you to understand security compliance considerations, social engineering, malware, and various other data security-related concepts. In this course, you will explore the hazards and pitfalls and learn how to use technology safely and securely.

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    Additional Information
    Exam Number

    –
    Course Code

    ELK91-040
    Course Time

    1.0 Hour
    Course Outline

    Lesson 1: Identifying the Need for Security*Lesson 2: Securing Devices*Lesson 3: Using the Internet Securely
    Learning Objectives

    Identify the need for security.*Secure devices like desktops, laptops, smartphones, and more.*Secure your use of the Internet.
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    https://masterskill.co.za/edu_content/uploads/2017/08/91-040ol_rev1.0-rtf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -ELK91-040

    Course Time: 1.0 Hour

    Welcome to CyberSAFE (Securing Assets For End-users). Regardless of your computer experience, this class will help you become more aware of technology-related risks and what you can do to protect yourself and your organization from them. This course will help you to understand security compliance considerations, social engineering, malware, and various other data security-related concepts. In this course, you will explore the hazards and pitfalls and learn how to use technology safely and securely.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    CyberSAFE (Securing Assets For Endusers) Extended Edition

    Description

    Welcome to CyberSAFE (Securing Assets For End-users) Extended Edition. Regardless of your computer experience, this class will help you become more aware of technology-related risks and what you can do to protect yourself and your organization from them. This course will help you to understand security compliance considerations, social engineering, malware, and various other data security-related concepts. In this course, you will explore the hazards and pitfalls and learn how to use technology safely and securely..

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    Additional Information
    Exam Number

    –
    Course Code

    ELK91-028
    Course Time

    0.5 Day
    Course Outline

    Lesson 1: Identifying the Need for Security*Lesson 2: Securing Devices*Lesson 3: Using the Internet Securely
    Learning Objectives

    Identify the need for security.*Secure devices like desktops, laptops, smartphones, and more.*Secure your use of the Internet.
    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/07/olELK91-028_rev1.1n-pdf.pdf
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    Logical Operations
    Reviews (0)
    Exam NumberCourse Code
    -ELK91-028

    Course Time: 0.5 Day

    Welcome to CyberSAFE (Securing Assets For End-users) Extended Edition. Regardless of your computer experience, this class will help you become more aware of technology-related risks and what you can do to protect yourself and your organization from them. This course will help you to understand security compliance considerations, social engineering, malware, and various other data security-related concepts. In this course, you will explore the hazards and pitfalls and learn how to use technology safely and securely..

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Delegating for Results: An Action Plan for Success as a Manager (Revised Edition)

    Description

    N / A

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-043
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: The Role of the Manager*Part 2: Analyzing Personal Delegation Skills*Part 3: Preparing to Delegate*Part 4: Selecting the Right Person*Part 5: Making the Delegation*Part 6: Preparing Employees for Delegation*Part 7: Potential Delegation Problems and How to Handle Them*Part 8: Using Delegation as a Tool in Managing Change*Appendix
    Learning Objectives

    To explain the delegation role of the manager.*To show how to select and train employees for delegation.*To point out potential delegation problems and how to address them.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-043_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-043

    Course Time: Self-study or Classroom Training

    N / A

      Course Description

      Learning Objectives

      Course Outline

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    Design Yourself, First Edition

    Description

    The simple aim of this book is finding the best solution to a problem using concepts of design.

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    Additional Information
    Exam Number

    –
    Course Code

    AXO84-035
    Course Time

    Self-study
    Course Outline

    Section 1: Drawing*Section 2: Design*Section 3: Thinking*Section 4: Problem Solving*Section 5: Ideation
    Learning Objectives

    N/A
    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-035_rev1.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -AXO84-035

    Course Time: Self-study

    The simple aim of this book is finding the best solution to a problem using concepts of design.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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