Workplace Skills

Showing 37–48 of 74 results

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    Excellence in Management, Revised Edition

    Description

    This book presents six keys to excellence in management. Examples of “best” and “worst” managers are provided for comparison. Exercises and case studies cover succeeding as a leader, communicating, persuading and influencing people, creating superior service, managing time, and much more.

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    Additional Information
    Exam Number

    Course Code

    AXO84-051

    Course Time

    Self-study or Classroom Training

    Course Outline

    Section 1: What is Excellence in Management?*Section 2: The Best and Worst Managers Exercise*Section 3: Excellence In Management Inventory*Section 4: Excellence In Management Strategies*Section 5: Excellence in Management Action Planning* Section 5: The Manager’s Report Card

    Learning Objectives

    N/A

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-051_rev1.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-051

    Course Time: Self-study or Classroom Training

    This book presents six keys to excellence in management. Examples of “best” and “worst” managers are provided for comparison. Exercises and case studies cover succeeding as a leader, communicating, persuading and influencing people, creating superior service, managing time, and much more.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Fat-Free Writing: Business Writing for the Information Age (1st Edition)

    Description

    The activities and techniques outlined in this book will teach you to communicate clearly, correctly, and concisely; format documents for maximum impact; use shirtsleeve English to get your point across; tailor your communication to different learning styles; and simplify your messages to ensure they will get read. Paring your writing down to a distinct and concise message makes a huge difference in what your reader pays attention to and retains. Today’s limited time, technological advances, and increased pace of communication means that every written word counts. You will learn critical skills for delivering messages with impact, such as constructing eye-catching subject lines and using parallel construction.

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    Additional Information
    Exam Number

    Course Code

    CCT-014

    Course Time

    Self-study or Classroom Training

    Course Outline

    Introduction*Part 1: Use Shirtsleeve English*Part 2: Use Power Language*Part 3: K.I.S.S. Keep It Short & Simple!*Part 4: Format for Your Reader’s Eye*Appendix

    Learning Objectives

    To introduce the reader to the principles of Shirtsleeve English.*To empower the reader’s writing by using verbs.*To update the reader’s style by keeping things short and simple.*To deploy information on the page for the reader’s eye.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-014_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-014

    Course Time: Self-study or Classroom Training

    The activities and techniques outlined in this book will teach you to communicate clearly, correctly, and concisely; format documents for maximum impact; use shirtsleeve English to get your point across; tailor your communication to different learning styles; and simplify your messages to ensure they will get read. Paring your writing down to a distinct and concise message makes a huge difference in what your reader pays attention to and retains. Today's limited time, technological advances, and increased pace of communication means that every written word counts. You will learn critical skills for delivering messages with impact, such as constructing eye-catching subject lines and using parallel construction.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Finding Your Purpose: A Guide to Personal Fulfillment (Revised Edition)

    Description

    One of the most fundamental questions we ask ourselves is “Why am I here?” In our efforts to answer this question, many of us become motivated to seek another path, one that will lead to greater personal and spiritual fulfillment. The same is true of our professional lives. This book helps you find a level of success in your career by guiding you through the process of self-discovery. The knowledge you gain will help you clarify your values, recognize your talents and skills, and overcome the intuitive blocks you may have. Filled with many thought-provoking exercises and friendly advice, this book will show you how you can find your purpose and change your life.

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    Additional Information
    Exam Number

    Course Code

    CCT-015

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: What Is Purpose?*Part 2: Veil 1: Busyness*Part 3: Veil 2: What Will Other People Think?*Part 4: Veil 3: I’m Not ________ Enough*Part 5: Veil 4: Fear*Part 6: Veil 5: The Seduction of More

    Learning Objectives

    To help you discover your life purpose.*To describe barriers that can get in the way of defining your life purpose.*To present tools for overcoming these barriers to help you live a more fulfilling life.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-015_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-015

    Course Time: Self-study or Classroom Training

    One of the most fundamental questions we ask ourselves is "Why am I here?" In our efforts to answer this question, many of us become motivated to seek another path, one that will lead to greater personal and spiritual fulfillment. The same is true of our professional lives. This book helps you find a level of success in your career by guiding you through the process of self-discovery. The knowledge you gain will help you clarify your values, recognize your talents and skills, and overcome the intuitive blocks you may have. Filled with many thought-provoking exercises and friendly advice, this book will show you how you can find your purpose and change your life.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Making Your Message Memorable: Communicating Through Stories (1st Edition)

    Description

    N / A

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    Additional Information
    Exam Number

    Course Code

    CCT-019

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Storytelling in the Workplace*Part 2: Developing Your Story*Part 3: Bringing Your Story to Life*Part 4: Connecting with the Audience Through Your Delivery*Appendix

    Learning Objectives

    To demonstrate the ways that storytelling makes an effective business communication tool in the workplace.*To explore the elements of story development as they apply to a business setting.*To spell out how to take a story from rough draft to refined form.*To present delivery techniques to help storytellers build connections with.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-019_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-019

    Course Time: Self-study or Classroom Training

    N / A

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    Managing Upward, First Edition

    Description

    An excellent guide if you’re wishing to position yourself for upward professional mobility. This book introduces techniques for developing positive working relationships with those above you in the organization. It’s not easy to “manage your boss,” but the tips provided will help you handle and offer both praise and criticism.

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    Additional Information
    Exam Number

    Course Code

    AXO84-119

    Course Time

    Self-study

    Course Outline

    Section 1: Introduction*Section 2: Focusing on the Big Picture*Section 3: Communicate with Impact*Section 4: Talk’s Not Cheap: Building Bridges Via Meetings*Section 5: Confronting with Compassion*Section 6: How to Read Your Boss*Section 7: The Care and Feeding of a Boss*Section 8: Managing Time Management Monsters*Section 9: Coping with Dreadful Bosses*Section 10: Chutes or Ladders*Section 11: The Final Episode

    Learning Objectives

    N/A

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/10/olAXO84-119_rev1.0-pdf1.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-119

    Course Time: Self-study

    An excellent guide if you're wishing to position yourself for upward professional mobility. This book introduces techniques for developing positive working relationships with those above you in the organization. It's not easy to "manage your boss," but the tips provided will help you handle and offer both praise and criticism.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Media Interviews, Revised Edition

    Description

    Many companies initiate contact with the media in order to make major announcements, introduce new products, or influence others with their ideas. Whatever the situation, it is important to be confident in any encounter with the media. Media Interviews was written just for this purpose. It is the definitive media training workbook designed to give you the skills and training you need to be prepared and effective during an interview – from what to say and what not to say, to how to stay in control and develop the right attitude. This book will help you handle each encounter with poise and confidence.

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    Additional Information
    Exam Number

    Course Code

    AXO84-131

    Course Time

    1.0 Day

    Course Outline

    Part 1: Understanding the Media*Part 2: Meeting the Media*Part 3: Preparing for Media Interviews*Part 4: Making the Most of the Interview*Part 5: Enhancing Your Media Skills

    Learning Objectives

    The Growth of “The Media”*Your Relationship with the Media*Possessing the Right Attitude*Respecting Every Media Opportunity

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    https://masterskill.co.za/edu_content/uploads/2017/10/olAXO84-131_rev1.0-pdf1.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-131

    Course Time: 1.0 Day

    Many companies initiate contact with the media in order to make major announcements, introduce new products, or influence others with their ideas. Whatever the situation, it is important to be confident in any encounter with the media. Media Interviews was written just for this purpose. It is the definitive media training workbook designed to give you the skills and training you need to be prepared and effective during an interview – from what to say and what not to say, to how to stay in control and develop the right attitude. This book will help you handle each encounter with poise and confidence.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Networking for Success: The Art of Establishing Personal Contacts (1st Edition)

    Description

    This book will help you build the tools to initiate a networking plan with specific goals, establish relationships that are meaningful and long-term, use electronic media to expand your network, and develop ways to promote yourself through your networking. Knowing how to network is an important skill for everyone to have. To get a new job, secure a promotion, publicize your favorite cause, or build a business, you have to create a networking strategy. Everyone has a personal networking style, and this book will help you understand your style, and design an approach that will work for you.

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    Additional Information
    Exam Number

    Course Code

    CCT-020

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Understanding Successful Networking*Part 2: Building Networking Relationships*Part 3: Refining Your Professional Presence*Part 4: Bell-Ringing Telephone Techniques*Part 5: Networking via E-Mail and the Internet*Part 6: The Networking Power of Self-Promotion*Part 7: Special Networking Challenges: Novices and Veterans*Appendix

    Learning Objectives

    To provide a comprehensive understanding of networking—what it is, what it is not, and why it is so important to career and personal growth.*To highlight the role of focus in defining networking goals and creating a strategic action plan for success.*To present the fundamentals of successful networking: building and growing a network, nurturing relationships with key influencers, and refining your professional presence.*To explore traditional networking tools and techniques, as well as the additional networking opportunities of e-mail and the Internet.*To explain strategies for overcoming networking challenges and roadblocks that can derail career success.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-020_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-020

    Course Time: Self-study or Classroom Training

    This book will help you build the tools to initiate a networking plan with specific goals, establish relationships that are meaningful and long-term, use electronic media to expand your network, and develop ways to promote yourself through your networking. Knowing how to network is an important skill for everyone to have. To get a new job, secure a promotion, publicize your favorite cause, or build a business, you have to create a networking strategy. Everyone has a personal networking style, and this book will help you understand your style, and design an approach that will work for you.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    New Product Introduction

    Description

    Today many companies devote enormous effort to the introduction of their new products. The solid information and supporting techniques in this book will help you cut R&D costs, reduce product development lead times, and provide more vital management information. It also includes a review of ROA and ROI and how you can improve these very significant numbers.

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    Additional Information
    Exam Number

    Course Code

    AXO84-048

    Course Time

    Self-study or Classroom Training

    Course Outline

    Module 1: Forcing Improvements in New Product Introduction*Module 2: The Key Business Documents*Module 3: Changing the Organizational Structures*Module 4: The Major Phases of the New Product Introduction Process*Module 5: Conclusion Breakthrough Thinking

    Learning Objectives

    Learn about improvements in new product introduction*Explore necessary key business documents*Understand changing organizational structures*Review the major phases of new product introduction

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-048sg_rev1.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-048

    Course Time: Self-study or Classroom Training

    Today many companies devote enormous effort to the introduction of their new products. The solid information and supporting techniques in this book will help you cut R&D costs, reduce product development lead times, and provide more vital management information. It also includes a review of ROA and ROI and how you can improve these very significant numbers.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Notes on Graphic Design & Visual Communication

    Description

    Essential design information that provides a visual vocabulary and an introduction to concepts of design based on the work of well-known designers.

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    Additional Information
    Exam Number

    Course Code

    AXO84-112

    Course Time

    Self-study or Classroom Training

    Course Outline

    Section 1: Design*Section 2: Graphic design*Section 3: Roots*Section 4: Audience*Section 5: Process*Section 6: Gestalt*Section 7: Marks*Section 8: Symbols*Section 9: Logos*Section 10: Pictographs*Section 11: Identity*Section 12: System*Section 13: Tape*Section 14: Stages*Section 15: Thumbnails*Section 16: Colour*Section 17: Cameaready*Section 18: Grids*Section 19: Portfolio*Section 20: Resume

    Learning Objectives

    N/A

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-112_rev1.0-pdf1.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-112

    Course Time: Self-study or Classroom Training

    Essential design information that provides a visual vocabulary and an introduction to concepts of design based on the work of well-known designers.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Office Management: A Productivity and Effectiveness Guide (Revised Edition)

    Description

    A concise guide to effective office management. Topics include how to plan, organize, and establish controls for better results. Exercises and case studies cover leadership in the office, building performance measurement, coaching and counseling skills, and more.

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    Additional Information
    Exam Number

    Course Code

    CCT-021

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Roles and Responsibilities*Part 2: Setting Office Guidelines and Procedures*Part 3: Staffing the Office*Part 4: Your Leadership Effectiveness*Part 5: The Importance of Good Customer Relations

    Learning Objectives

    To explain the role of an office manager.*To discuss personnel relationships.*To present leadership and human relations skills.*To give tips about handling special situations.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-021_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-021

    Course Time: Self-study or Classroom Training

    A concise guide to effective office management. Topics include how to plan, organize, and establish controls for better results. Exercises and case studies cover leadership in the office, building performance measurement, coaching and counseling skills, and more.

      Course Description

      Learning Objectives

      Course Outline

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    Office Politics, First Edition

    Description

    Designed to be used by workers at all levels, this innovative new book addresses both the positive and negative aspects of office politics. It not only explains why political situations are so common, it also shows how you can use them to your benefit. Learn how to confidently and diplomatically respond to unfair situations, and even how to recover from your own political blunders. Discover the five simple rules of office politics that will enhance your career. The importance of mutual understanding and respect in dealing with office politics is emphasized, but tips of recognizing devious tactics are also provided.

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    Additional Information
    Exam Number

    Course Code

    AXO84-061

    Course Time

    1.0 Day

    Course Outline

    Section 1: Understanding Workplace Politics*Section 2: The Way It Is*Section 3: Politics Can Improve Your Career*Section 4: Devious Tactics Can Destroy*Section 5: The Long and Short of Office Relationships*Section 6: The Art of Political Negotiations*Section 7: Political Liberty

    Learning Objectives

    Understand the need of being political in the workplace*Learn positive political techniques*Discover strategies for political negotiating*Understand negative politics and how to deal with them

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-061_rev1.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-061

    Course Time: 1.0 Day

    Designed to be used by workers at all levels, this innovative new book addresses both the positive and negative aspects of office politics. It not only explains why political situations are so common, it also shows how you can use them to your benefit. Learn how to confidently and diplomatically respond to unfair situations, and even how to recover from your own political blunders. Discover the five simple rules of office politics that will enhance your career. The importance of mutual understanding and respect in dealing with office politics is emphasized, but tips of recognizing devious tactics are also provided.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Personal Time Management (3rd Edition)

    Description

    N / A

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    Additional Information
    Exam Number

    Course Code

    CCT-022

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Time Management Principles*Part 2: Time Management Techniques*Part 3: Time Management Innovations*Part 4: Time-Saving Tips for Travelers*Part 5: Action Planning*Appendix

    Learning Objectives

    To help you determine how you presently use time.*To make you aware of the portion of time over which you have control.*To teach you how to make the most effective use of the time under your control.*To help you handle time not under your control in a more efficient way.*To allow you to use time the way you choose (work, play, or rest).

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-022_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-022

    Course Time: Self-study or Classroom Training

    N / A

      Course Description

      Learning Objectives

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