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    Critical Thinking: Strategies for Decision Making (1st Edition)

    Description

    Solving problems. Evaluating options. Choosing direction. You need to be adept at critical thinking every day on the job. Learn how to tell the difference between effective and ineffective methods of thought. When you can show that your decisions are based on sound reasoning, you give yourself an unbeatable advantage as a leader or a rising star.

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    Additional Information
    Exam Number

    Course Code

    CCT-012

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Understanding Critical vs. Noncritical Thinking*Part 2: Recognizing and Evaluating Arguments*Part 3: Developing and Evaluating Explanations

    Learning Objectives

    To explain the differences between critical and non-critical thinking.*To teach strategies for improving the thinking necessary to make effective decisions at work.*To help readers understand how to evaluate the validity of arguments.*To describe the role that evidence plays in supporting strong arguments and explanations.*To demonstrate how to formulate effective explanations with solid information and reasoned hypotheses.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-012_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-012

    Course Time: Self-study or Classroom Training

    Solving problems. Evaluating options. Choosing direction. You need to be adept at critical thinking every day on the job. Learn how to tell the difference between effective and ineffective methods of thought. When you can show that your decisions are based on sound reasoning, you give yourself an unbeatable advantage as a leader or a rising star.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Customer Service in the Information Age: A Common Sense Approach to High-Tech Help (1st Edition)

    Description

    Customer service has changed dramatically over the past few decades. New technology has given customer service personnel more options for reaching customers, even as it has given consumers easier access to data and information. Customer Service In The Information Age is a self-paced book which explains how businesses can still provide great customer service with a personal touch–whether it is through e-mail, the telephone, or a company Web site. The tips presented in this book will give organizations concrete suggestions for how to use the technological options available today to elevate their customer service to the next level and build relationships that will result in loyal and satisfied customers.

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    Additional Information
    Exam Number

    Course Code

    CCT-042

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Customer Service Basics with a New-Century Twist*Part 2: Customer Service on the Web*Part 3: Providing E-Mail Customer Service*Part 4: Customer Relationship Management (CRM) and Service*Part 5: Effective Automated Telephone Service

    Learning Objectives

    To review basic customer service skills, especially as they relate to applying new technology in giving personal attention to customers.*To explore Internet customer service—including Web site design for customer responsiveness and Web-based customer support systems.*To present strategies for e-mail customer service that save your customers time and effort, yet still convey a personal connection.*To introduce Customer Relationship Management, or CRM, and show how CRM principles apply to customer service.*To explain how automated telephone systems in customer service can be made more customer-friendly.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-042_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-042

    Course Time: Self-study or Classroom Training

    Customer service has changed dramatically over the past few decades. New technology has given customer service personnel more options for reaching customers, even as it has given consumers easier access to data and information. Customer Service In The Information Age is a self-paced book which explains how businesses can still provide great customer service with a personal touch--whether it is through e-mail, the telephone, or a company Web site. The tips presented in this book will give organizations concrete suggestions for how to use the technological options available today to elevate their customer service to the next level and build relationships that will result in loyal and satisfied customers.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Delegating for Results: An Action Plan for Success as a Manager (Revised Edition)

    Description

    N / A

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    Additional Information
    Exam Number

    Course Code

    CCT-043

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: The Role of the Manager*Part 2: Analyzing Personal Delegation Skills*Part 3: Preparing to Delegate*Part 4: Selecting the Right Person*Part 5: Making the Delegation*Part 6: Preparing Employees for Delegation*Part 7: Potential Delegation Problems and How to Handle Them*Part 8: Using Delegation as a Tool in Managing Change*Appendix

    Learning Objectives

    To explain the delegation role of the manager.*To show how to select and train employees for delegation.*To point out potential delegation problems and how to address them.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-043_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-043

    Course Time: Self-study or Classroom Training

    N / A

      Course Description

      Learning Objectives

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    Design Yourself, First Edition

    Description

    The simple aim of this book is finding the best solution to a problem using concepts of design.

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    Additional Information
    Exam Number

    Course Code

    AXO84-035

    Course Time

    Self-study

    Course Outline

    Section 1: Drawing*Section 2: Design*Section 3: Thinking*Section 4: Problem Solving*Section 5: Ideation

    Learning Objectives

    N/A

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-035_rev1.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-035

    Course Time: Self-study

    The simple aim of this book is finding the best solution to a problem using concepts of design.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Developing as a Professional: 50 Tips for Getting Ahead (1st Edition)

    Description

    Developing as a Professional is a how-to guide to presenting yourself well in business and social situations. You will learn what qualities define a professional and what you can do to gain recognition as a true professional in your workplace. The tips in this book are easy to turn to for on-the-job advice on everything from developing good work habits to minding your cubicle manners, as well as networking and scheduling your time effectively. Finally you will find new ways to cope with workplace challenges such as defusing conflict and managing pressure and stress.

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    Additional Information
    Exam Number

    Course Code

    CCT-044

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Become a Professional*Part 2: Mind Your Manners*Part 3: Act Like a Professional*Part 4: Improve Your Skills*Part 5: Cope with Challenges

    Learning Objectives

    To help you take your job seriously and believe that what you do is important.*To describe appropriate behavior in business and social situations.*To show you how to present yourself professionally.*To develop good oral and written communication skills.*To help you maintain good professional relationships with co-workers and customers.*To teach you how to improve your job skills.*To demonstrate how to handle tough situations.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-044_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-044

    Course Time: Self-study or Classroom Training

    Developing as a Professional is a how-to guide to presenting yourself well in business and social situations. You will learn what qualities define a professional and what you can do to gain recognition as a true professional in your workplace. The tips in this book are easy to turn to for on-the-job advice on everything from developing good work habits to minding your cubicle manners, as well as networking and scheduling your time effectively. Finally you will find new ways to cope with workplace challenges such as defusing conflict and managing pressure and stress.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Developing Instructional Design: A Step-By-Step Guide to Success (1st Edition)

    Description

    Understand how tested training methods can work to make employees work harder and with greater determination to master learning materials. Step-by-step, you will learn how to choose the best training methodologies, tools and techniques. How to set realistic objectives. How to make your presentations exciting and easy-to-understand. Lastly, how to build the three critical factors of involvement, participation, and self-pacing into your training programs. This book is the trainer’s survival kit, and is for anyone faced with designing and delivering training programs. The skills and technique, quizzes and checklists provide instant learning and feedback. You are now on your way to designing and presenting guaranteed successful training programs.

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    Additional Information
    Exam Number

    Course Code

    CCT-045

    Course Time

    Self-study or Classroom Training

    Course Outline

    Section I: Overview*Section II: Step 1 – Planning*Section III: Step 3 – Preparing*Section IV: Step 3 – Conducting*Section V: Step 4 – Evaluating

    Learning Objectives

    To give tips on planning training sessions.*To suggest ways to prepare for instructional sessions.*To discuss conducting and evaluating instruction.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-045_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-045

    Course Time: Self-study or Classroom Training

    Understand how tested training methods can work to make employees work harder and with greater determination to master learning materials. Step-by-step, you will learn how to choose the best training methodologies, tools and techniques. How to set realistic objectives. How to make your presentations exciting and easy-to-understand. Lastly, how to build the three critical factors of involvement, participation, and self-pacing into your training programs. This book is the trainer's survival kit, and is for anyone faced with designing and delivering training programs. The skills and technique, quizzes and checklists provide instant learning and feedback. You are now on your way to designing and presenting guaranteed successful training programs.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Developing Positive Assertiveness: Practical Techniques for Personal Success (3rd Edition)

    Description

    Make positive assertiveness a productive force in your life. This course will help you examine your posture, language, and attitude while learning to deal openly with others. Find your natural style of communication. Use assertive words appropriately. Take charge of your life.

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    Additional Information
    Exam Number

    Course Code

    CCT-046

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: How to Develop Positive Assertiveness*Part 2: Ensuring Successful Change*Part 3: Feelings: The Emotional Part of Assertiveness*Part 4: Changing Your Behaviors*Part 5: Expanding Your Assertiveness*Part 6: Assertive Power Steps*Part 7: Assertive Confrontation

    Learning Objectives

    To improve relationship skills.*To explain aggressive, assertive, and nonassertive speech and body language.*To show assertive behavior according to personality type.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-046_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-046

    Course Time: Self-study or Classroom Training

    Make positive assertiveness a productive force in your life. This course will help you examine your posture, language, and attitude while learning to deal openly with others. Find your natural style of communication. Use assertive words appropriately. Take charge of your life.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Developing Self-Esteem: A Guide for Positive Success (Revised Edition)

    Description

    Maximize your marketable strengths. Create a permanent, positive belief system. The rewards will touch every area of your life. Develop a positive belief system. Risk change and overcome fears. Turn negative thinking patterns around.

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    Additional Information
    Exam Number

    Course Code

    CCT-047

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: How to Believe in Yourself and Others*Part 2: How to Make What You Want to Happen Come True*Part 3: Summary and Appendix

    Learning Objectives

    To explain how self-esteem affects one’s attitudes and actions.*To direct ways to develop self-esteem.*To help children develop self-esteem.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-047_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-047

    Course Time: Self-study or Classroom Training

    Maximize your marketable strengths. Create a permanent, positive belief system. The rewards will touch every area of your life. Develop a positive belief system. Risk change and overcome fears. Turn negative thinking patterns around.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Dynamics of Diversity: Strategic Programs for Your Organization (1st Edition)

    Description

    Diversity is a key element in any successful workplace, but to be successful, a diverse workforce must learn to work together. This book helps you implement a company-wide diversity training program. Learn how to expose key issues, get your management’s buy-in, develop and implement your plan, and more.

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    Additional Information
    Exam Number

    Course Code

    CCT-048

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: An Overview of Diversity*Part 2: Implementing a Five-Step Diversity Training Process

    Learning Objectives

    To define the meaning of diversity in the workplace.*To show the desirable elements of a diversity training program.*To present qualities of good diversity trainers.*To present the reasons for diversity training.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-048_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-048

    Course Time: Self-study or Classroom Training

    Diversity is a key element in any successful workplace, but to be successful, a diverse workforce must learn to work together. This book helps you implement a company-wide diversity training program. Learn how to expose key issues, get your management's buy-in, develop and implement your plan, and more.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Effective Performance Appraisals: A Practical Guide (4th Edition)

    Description

    N / A

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    Additional Information
    Exam Number

    Course Code

    CCT-049

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Are You Ready for Better Appraisals?*Part 2: Setting the Stage*Part 3: Preparing for More Effective Appraisals*Part 4: Conducting the Appraisal*Appendix

    Learning Objectives

    To discuss principles of performance appraisals.*To give tips for conducting an appraisal.*To discuss management leadership skills.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-049_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-049

    Course Time: Self-study or Classroom Training

    N / A

      Course Description

      Learning Objectives

      Course Outline

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    Effective Presentation Skills: A Practical Guide to Better Speaking (3rd Edition)

    Description

    Give confident, enthusiastic, and persuasive presentations. With an emphasis on the need for preparation and practice, this course provides guidance on how to organize, create, and deliver effective presentations. Conquer your fear of public speaking. Prepare and deliver well organized presentations. Capture and maintain audience interest

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    Additional Information
    Exam Number

    Course Code

    CCT-013

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Assessing Your Skills*Part 2: Planning Your Presentation*Part 3: Slides and Other Visual Aids*Part 4: New Technology for Presentations*Part 5: Preparing Your Presentation*Part 6: Delivering Your Presentation with Energy and Composure

    Learning Objectives

    To explain how to build credibility and confidence as a speaker.*To show how to use presentation technology to your advantage.*To provide techniques for preparing and delivering a presentation well.

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-013_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-013

    Course Time: Self-study or Classroom Training

    Give confident, enthusiastic, and persuasive presentations. With an emphasis on the need for preparation and practice, this course provides guidance on how to organize, create, and deliver effective presentations. Conquer your fear of public speaking. Prepare and deliver well organized presentations. Capture and maintain audience interest

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Effective Sales Management: How to Build a Winning Sales Team (1st Edition)

    Description

    N / A

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    Additional Information
    Exam Number

    Course Code

    CCT-050

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: What Sales Management Is All About*Part 2: Recruiting*Part 3: Training*Part 4: Motivating and Managing Salespeople*Part 5: Evaluating Your Sales Team*Part 6: Some Final Thoughts

    Learning Objectives

    To show how to recruit a successful sales team.*To explain sales training.*To explain strategies for motivating salespeople.*To discuss evaluation techniques.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-050_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-050

    Course Time: Self-study or Classroom Training

    N / A

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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