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    Systematic Succession Planning: Building Leadership from Within (1st Edition)

    Description

    Succession planning saves the cost and time of external personnel searches. It improves employee morale, lessens the effects of reengineering and downsizing, but most important, it creates a diverse talent pool within your organization. This book was written to guide you through the evaluation process of succession planning. It describes the guidelines for setting up a program, along with benchmarking procedures for ensuring the ongoing success of your plan.

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    Additional Information
    Exam Number

    Course Code

    CCT-037

    Course Time

    Self-study or Classroom Training

    Course Outline

    Section 1: Succession Planning: An Overview*Section 2: Establishing a Need for Succession Planning*Section 3: Defining Responsibilities to the Program*Section 4: Identifying Key Positions*Section 5: Forecasting Future Needs*Section 6: Assessing Your Organization’s Climate*Section 7: Promoting Employees: The Search from Within*Section 8: Choosing a Succession Planning Design*Section 9: Analyzing Your Result

    Learning Objectives

    Understand the importance of a systematic succession plan.*Develop a succession program to meet the organization’s needs.*Identify leaders and leadership positions.*Become familiar with the operation and evaluation of a systematic succession plan.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-037_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-037

    Course Time: Self-study or Classroom Training

    Succession planning saves the cost and time of external personnel searches. It improves employee morale, lessens the effects of reengineering and downsizing, but most important, it creates a diverse talent pool within your organization. This book was written to guide you through the evaluation process of succession planning. It describes the guidelines for setting up a program, along with benchmarking procedures for ensuring the ongoing success of your plan.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Technical Presentation Skills, Revised Edition

    Description

    Though written specifically for technical presenters who want to enhance their basic speaking skills, this is the ideal book for anyone who has to convey complex technical information in an accurate, logical, interesting, and effective manner.

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    Additional Information
    Exam Number

    Course Code

    AXO84-079

    Course Time

    Self-study

    Course Outline

    Part 1: Assessing Your Skills*Part 2: Planning Your Presentation*Part 3: Visual Aids*Part 4: New Technology for Presentations*Part 5: Preparing Your Presentation*Part 6: Delivering the Presentation

    Learning Objectives

    To show how to plan the content of a presentation*To give pointers on the use of visual aids*To explain effective audience rapport

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-079_rev1.0-pdf1.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-079

    Course Time: Self-study

    Though written specifically for technical presenters who want to enhance their basic speaking skills, this is the ideal book for anyone who has to convey complex technical information in an accurate, logical, interesting, and effective manner.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Technical Writing in the Corporate World, First Edition

    Description

    This clearly written book was developed for those who want to learn the basics of effective technical writing. Special attention is paid to how to plan, organize, develop, and edit technical documents for the best results.

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    Additional Information
    Exam Number

    Course Code

    AXO84-108

    Course Time

    Self-study or Classroom Training

    Course Outline

    Section 1: Understanding Technical Writing*Section 2: Developing the Technical Document*Section 3: Editing the Technical Document*Section 4: Conclusion: The Importance of Technical Writing*Appendix A: Building a Community of Technical Editors*Appendix B: Word Processing for the Technical Writer*Appendix C: Technical Writing and English as a Second Language*Appendix D: For Further Reading

    Learning Objectives

    Discover general principles of excellence in technical writing*Understand procedures for specific types of writing*Learn correctness in technical writing

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-108_rev1.0-pdf1.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-108

    Course Time: Self-study or Classroom Training

    This clearly written book was developed for those who want to learn the basics of effective technical writing. Special attention is paid to how to plan, organize, develop, and edit technical documents for the best results.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    The Administrative Assistant, First Edition

    Description

    Today, the administrative assistant operates at a high level, often reporting to more than one person. Learn vital skills such as how to anticipate needs, be a communication liaison, act as a project manager, and operate as your boss’ information manager.

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    Additional Information
    Exam Number

    Course Code

    AXO84-063

    Course Time

    Self-study or Classroom Training

    Course Outline

    Chapter 1: Wearing Many Hats*Chapter 2: Assisting the Manager*Chapter 3: Supervising Office Operations and Support Staff*Chapter 4: Providing Information*Chapter 5: Special Concerns of the Administrative Assistant

    Learning Objectives

    Understand the responsibilities of the administrative assistant*Resolve communication problems*Deal with supervisory situations*Explore problems and special concerns

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-063_rev1.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-063

    Course Time: Self-study or Classroom Training

    Today, the administrative assistant operates at a high level, often reporting to more than one person. Learn vital skills such as how to anticipate needs, be a communication liaison, act as a project manager, and operate as your boss' information manager.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    The Art of Communicating: Achieving Interpersonal Impact in Business (Revised Edition)

    Description

    N / A

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    Additional Information
    Exam Number

    Course Code

    CCT-035

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: What Really Counts*Part 2: The Nine Behavioral Skills*Part 3: A Few Words About Habits*Part 4: The Nine Behavioral Skills (continued…)*Appendix

    Learning Objectives

    To explain the dynamics of effective communication between people.*To present the underlying emotional component of communication.*To provide ways to improve communication skills.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-035_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-035

    Course Time: Self-study or Classroom Training

    N / A

      Course Description

      Learning Objectives

      Course Outline

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    The Building Blocks of Business Writing, First Edition

    Description

    If you want to build your writing skills, this book introduces a three-stage process for success. It shows how to master the fundamentals, develop an effective style, and select an appropriate format. Most importantly, it helps you prepare the “base” for further writing improvement.

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    Additional Information
    Exam Number

    Course Code

    AXO84-103

    Course Time

    Self-study or Classroom Training

    Course Outline

    Chapter 1: Introduction*Chapter 2: Grammar*Chapter 3: Spelling*Chapter 4: Punctuation*Chapter 5: Mechanics*Chapter 6: Style*Chapter 7: Strategy

    Learning Objectives

    Review grammar basics*Review vocabulary and spelling*Understand principles of punctuation*Understand principles of capitalization, quotation marks, and underlining

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-103_rev1.0-pdf1.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-103

    Course Time: Self-study or Classroom Training

    If you want to build your writing skills, this book introduces a three-stage process for success. It shows how to master the fundamentals, develop an effective style, and select an appropriate format. Most importantly, it helps you prepare the "base" for further writing improvement.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Total Quality Management: 50 Ways To Make It Work For You (1st Edition)

    Description

    This book provides managers and team members with an easy-to-understand overview of the TQM philosophy. Fifty ideas for practicing the TQM concept are given for use by organizations, teams, and individuals.

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    Additional Information
    Exam Number

    Course Code

    CCT-032

    Course Time

    Self-study or Classroom Training

    Course Outline

    Section 1: Take Personal Responsibility for Quality*Section 2: Improve Teamwork and Commitment*Section 3: Focus on Customers and Service*Section 4: Case Studies: Putting TQM into Practice

    Learning Objectives

    N / A

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-032_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-032

    Course Time: Self-study or Classroom Training

    This book provides managers and team members with an easy-to-understand overview of the TQM philosophy. Fifty ideas for practicing the TQM concept are given for use by organizations, teams, and individuals.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Twelve Steps to Self-Improvement

    Description

    Optimism is a must in today’s competitive world. It’s often your edge up. This life-changing book uses twelve self-improvement profiles to help you gain a new focus on your personal life and career. Interactive exercises rate your self-esteem, wellness, human relation skills, assertiveness, attitude, and much more.

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    Additional Information
    Exam Number

    Course Code

    AXO84-013

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Profile Categories*Part 2: Constructing Your Profile*Part 3: Interpreting Your Profile

    Learning Objectives

    Master communication skills*Learn how to be successful on the job*Discover qualities of a winning attitude*Improve self-esteem

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-013_rev1.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-013

    Course Time: Self-study or Classroom Training

    Optimism is a must in today's competitive world. It's often your edge up. This life-changing book uses twelve self-improvement profiles to help you gain a new focus on your personal life and career. Interactive exercises rate your self-esteem, wellness, human relation skills, assertiveness, attitude, and much more.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Vocabulary Improvement: Words Made Easy (1st Edition)

    Description

    One key to success in business is the possession of a solid vocabulary. This entertaining book, written at an adult basic skills level, offers a comprehensive look at the English language and its usages. Games, puzzles, and exercises make learning vocabulary both interesting and fun.

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    Additional Information
    Exam Number

    Course Code

    CCT-028

    Course Time

    Self-study or Classroom Training

    Course Outline

    Section 1: A Word to the Wise*Section 2: Where Did All Those Words Come From?*Section 3: Digging the Dictionary*Section 4: Uprooting Root Words*Section 5: Building a Strong Vocabulary*Section 6: Idioms, Slang and Other Mutants*Section 7: Odd Words, Puzzles and Games

    Learning Objectives

    To introduce English word history and usage principles.*To explain the use of roots, idioms and slang.*To support building a strong vocabulary.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-028_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-028

    Course Time: Self-study or Classroom Training

    One key to success in business is the possession of a solid vocabulary. This entertaining book, written at an adult basic skills level, offers a comprehensive look at the English language and its usages. Games, puzzles, and exercises make learning vocabulary both interesting and fun.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Wake Up Your Creative Genius (1st Edition)

    Description

    This book presents common-sense techniques designed to increase creative potential. Examples, pointers, and illustrations providing an invigorating course in creativity. This fresh approach to creativity will turn bright ideas into success.

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    Additional Information
    Exam Number

    Course Code

    CCT-025

    Course Time

    Self-study or Classroom Training

    Course Outline

    The Great American Dream*A Simple Way to Start Ideas Coming*Winning Ideas – How to Find Them*One Key to Getting Good Ideas*A Sure Way to Clog up A Creative Mind*What You Need Besides a Good Idea*Playful Ways to Get Ideas*Superman Syndrome*How to Strengthen Your Creative Muscle*A Sure Way to Kill Creativity – And How to Avoid It*How to Get Big Money for Your Ideas*How to Make Ideas Valuable*How to Make Your Ideas Succeed*Projection*Getting More from Your Mind*The Outside Advantage*How to Protect Your Ideas*Jumping the Creativity Gap*Thinking Traps That Kill Creativity*Creative Hype*One Reason Your Good Ideas May Fail*Cooked Goose*A Sure – Fire Creative Technique*How to Turn Mistakes into Opportunities*Mental Practice*A Tool for Opening Your Creative Mind*How to Get More from Your Dreams*Fruit from Nuts*Hard Work?*Two Brains in One Skull*Why It’s so Hard To Get Your Ideas Accepted*A Logical Creative Technique*Toll Position – Keep the Money Coming*Mind Joggers to Increase Creativity*How Mother Nature Can Increase Creativity*Ah Ha!*Creative Solutions Made To Order*A Creative Thinking Technique That Never Fails*Beware Of the Crackpot*Metamorphosis*How to Gain a Creative Point of View*Where Most Ideas Come From*The Most Important Creative Skill*Visual Brainstorming*How Intuition Can Increase Your Creative Potential*Swimming Upstream*The Biggest Barrier to Creativity*A Noncreative Habit to Avoid*Pointy – Headed People Need Custom Made Hats*How to Avoid a Creator’s Worst Enemy*Creative Clichés*Tips for Dealing with the Right People*How to Avoid Having Your Idea Stolen*A Fact Everybody Forgets*Don’t Overlook This Technique of Creative Thinking*How to Submit an Idea*Constipated Thinking*How to Increase Output without Extra Work*Do YOU Do It?*Finding the Essence*Verbal Agreements Don’t Protect Ideas*Brainstorming*How Ideas Are Lost*How to Get More Reward for Your Creative Effort*How to Stimulate Creative Thinking*Partial Picture*How to Achieve a Creative State of Mind*Seedbed of Creative Thought*It’s About Time*Profit Others, Profit Yourself*What Makes A Practical Idea?*New Eyes*Using the Mind’s Eye*A Proven Aid to Creative Problem Solving*How to Win At the Creativity Game

    Learning Objectives

    N / A

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-025_r4.0-pdf.pdf

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    Logical Operations

    Reviews (0)
    Exam NumberCourse Code
    -CCT-025

    Course Time: Self-study or Classroom Training

    This book presents common-sense techniques designed to increase creative potential. Examples, pointers, and illustrations providing an invigorating course in creativity. This fresh approach to creativity will turn bright ideas into success.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Wellness In The Workplace: How to Plan, Implement and Evaluate a Wellness Program (1st Edition)

    Description

    Geared toward management, this book explores the benefits of a well-planned organizational wellness program. Case studies and exercises outline the components of an effective health program and its often unappreciated contribution to business success.

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    Additional Information
    Exam Number

    Course Code

    CCT-018

    Course Time

    Self-study or Classroom Training

    Course Outline

    Section 1: The Whys of Workplace Wellness*Section 2: Paving the Way Toward Wellness*Section 3: Winning Program Designs*Section 4: No Cost, Low Cost Health Promotion Ideas*Section 5: Moving On*Section 6: Resources

    Learning Objectives

    N/A

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-018_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-018

    Course Time: Self-study or Classroom Training

    Geared toward management, this book explores the benefits of a well-planned organizational wellness program. Case studies and exercises outline the components of an effective health program and its often unappreciated contribution to business success.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Winning the Inner Game of Selling: How Sports Psychology Turns Ordinary Salespeople Into Extraordinary Salespeople (1st Edition)

    Description

    Here’s a book about the mind-game of selling. With a set of proven exercises and a series of techniques, this book will help you develop the inner vision of a winner. This is not just a book for salespeople! it is a practical and direct means for anyone who has to put across an idea, to convince someone to act.

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    Additional Information
    Exam Number

    Course Code

    CCT-029

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: The Inner Games of Sales and Sports*Part 2: Habits of Inner Winners*Part 3: Overcoming Obstacles*Part 4: Motivating the Inner Winner*Part 5: Your Game Plan

    Learning Objectives

    To explain the basic principles of sports psychology as they are applied to business.*To describe the similarities between selling and athletics.*To explain the need for mental skills training in sales.*To demonstrate how to create a winning mindset.*To show the importance of winning the inner game first.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-029_r4.0-pdf.pdf

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    Logical Operations

    Reviews (0)
    Exam NumberCourse Code
    -CCT-029

    Course Time: Self-study or Classroom Training

    Here's a book about the mind-game of selling. With a set of proven exercises and a series of techniques, this book will help you develop the inner vision of a winner. This is not just a book for salespeople! it is a practical and direct means for anyone who has to put across an idea, to convince someone to act.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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