Workplace Skills

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  • Business Skills & Knowledge

    Business Skills & Knowledge (24)

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    Appraising Performance

    Description

    Appraising Performance provides an overview of the basics of conducting performance appraisals. It provides guidelines and best practices for evaluating and improving the work performance of employees, thereby increasing quality and productivity.

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    Exam Number

    N/A

    Course Code

    ELK88-201

    Course Time

    1.0 day

    Course Outline

    Lesson 1: Establishing Performance Expectations*Lesson 2: Writing a Performance Appraisal*Lesson 3: Preparing for the Appraisal Discussion*Lesson 4: Conducting the Performance Appraisal Discussion*Lesson 5: Following Up*Appendix A: Works Cited

    Learning Objectives

    Establish performance expectations so that desired work results are achieved in accordance with the organization’s values and quality standards.*Write a performance appraisal so that it reflects an objective evaluation of the individual’s work performance.*Prepare for a performance appraisal discussion so that there are no barriers for an effective discussion.*Conduct a performance appraisal so that mutual understanding and cooperation is achieved and a realistic development plan to improve future performance is prepared.*Follow up on a performance appraisal so that future performance meets expectations.

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    https://masterskill.co.za/edu_content/uploads/2016/10/ol88-201_rev3.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    N/AELK88-201

    Course Time: 1.0 day

    Appraising Performance provides an overview of the basics of conducting performance appraisals. It provides guidelines and best practices for evaluating and improving the work performance of employees, thereby increasing quality and productivity.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    CompTIA Mobility+ (Exam MB0-001)

    Description

    The mobile age is upon us. More and more people are using tablets, smartphones, and other mobile devices to accomplish things in their personal and professional lives. As businesses embrace this trend, they need to support their employees in the use of mobile devices while protecting their own assets, such as intellectual property. If you are already a traditional network support technician, you`re well on the way to having the knowledge and skills needed to support the mobile workforce. This course builds on your existing knowledge and experience to provide you with critical concepts related to over-the-air technologies, wireless networking, and mobile devices.

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    Additional Information
    Exam Number

    MB0-001

    Course Code

    ELK93-031

    Course Time

    5.0 days

    Course Outline

    Lesson 1: Configuring Over-the-Air Technologies* Lesson 2: Applying RF Principles* Lesson 3: Implementing a Wireless Network Infrastructure* Lesson 4: Implementing Network Infrastructure Devices and Services* Lesson 5: Implementing Mobile Solutions* Lesson 6: Preparing the Enterprise for a Mobile Network* Lesson 7: Deploying Mobile Devices* Lesson 8: Implementing Mobile Device Operations* Lesson 9: Maintaining Mobile Device Operations* Lesson 10: Deploying Mobile Applications and Related Technologies* Lesson 11: Implementing Mobile App Protocols and Services* Lesson 12: Implementing Mobile Security* Lesson 13: Mitigating Mobile Network Risk* Lesson 14: Implementing Incident Response* Lesson 15: Troubleshooting Mobile Devices and Networks* Appendix A: Mapping Course Content to CompTIA Mobility+ Exam MB0-001* Appendix B: CompTIA Mobility+ Acronyms

    Learning Objectives

    Configure over-the-air technologies. *Apply RF principles. *Implement a wireless network infrastructure. *Implement network infrastructure devices and services. *Implement mobile solutions. *Prepare the enterprise for a mobile network. *Deploy mobile devices. *Implement mobile device operations. *Maintain mobile device operations. *Deploy mobile applications and related technologies. *Implement mobile app protocols and services. *Implement mobile security. *Mitigate mobile network risk. *Implement incident response. *Troubleshoot mobile devices and networks.

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    https://masterskill.co.za/edu_content/uploads/2017/01/olELK93-031_rev1.0-pdf-1.pdf-1.pdf

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    Logical Operations

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    Exam NumberCourse Code
    MB0-001ELK93-031

    Course Time: 5.0 days

    The mobile age is upon us. More and more people are using tablets, smartphones, and other mobile devices to accomplish things in their personal and professional lives. As businesses embrace this trend, they need to support their employees in the use of mobile devices while protecting their own assets, such as intellectual property. If you are already a traditional network support technician, you`re well on the way to having the knowledge and skills needed to support the mobile workforce. This course builds on your existing knowledge and experience to provide you with critical concepts related to over-the-air technologies, wireless networking, and mobile devices.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Concentration!

    Description

    We all wish we could learn to concentrate better. Now, with this book, you can! Discover how to build the necessary mental discipline to keep the mind from wandering. Exercises are included to help you develop the skill of concentration and improve your listening and memory habits.

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    Additional Information
    Exam Number

    Course Code

    AXO84-027

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: About Concentration*Part 2: Barriers to Concentration*Part 3: What Concentration Can Do for Me*Part 4: No More Excuses

    Learning Objectives

    Become familiar with the psychology of concentration*Discover methods for improving concentration*Avoid barriers to concentration

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-027_rev1.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-027

    Course Time: Self-study or Classroom Training

    We all wish we could learn to concentrate better. Now, with this book, you can! Discover how to build the necessary mental discipline to keep the mind from wandering. Exercises are included to help you develop the skill of concentration and improve your listening and memory habits.

      Course Description

      Learning Objectives

      Course Outline

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    Creating Your Skills Portfolio, First Edition

    Description

    Different from a resume, this little-known tool allows you to present a unique image of your experience drawn from some of the best examples of your previous work. It describes the seven steps to preparing an attention-grabbing portfolio and the best technique for presenting it during an interview. Also included is how to develop an electronic portfolio.

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    Additional Information
    Exam Number

    Course Code

    AXO84-032

    Course Time

    Self-study or Classroom Training

    Course Outline

    Section 1: What Is a Skill Portfolio?*Section 2: Creating Your Portfolio

    Learning Objectives

    Explore the functions of a skills portfolio*Understand the design and production of a skills portfolio*Learn useful strategies for using and presenting a skills portfolio

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-032_rev1.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-032

    Course Time: Self-study or Classroom Training

    Different from a resume, this little-known tool allows you to present a unique image of your experience drawn from some of the best examples of your previous work. It describes the seven steps to preparing an attention-grabbing portfolio and the best technique for presenting it during an interview. Also included is how to develop an electronic portfolio.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Design Yourself, First Edition

    Description

    The simple aim of this book is finding the best solution to a problem using concepts of design.

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    Additional Information
    Exam Number

    Course Code

    AXO84-035

    Course Time

    Self-study

    Course Outline

    Section 1: Drawing*Section 2: Design*Section 3: Thinking*Section 4: Problem Solving*Section 5: Ideation

    Learning Objectives

    N/A

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-035_rev1.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-035

    Course Time: Self-study

    The simple aim of this book is finding the best solution to a problem using concepts of design.

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      Learning Objectives

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    Excellence in Management, Revised Edition

    Description

    This book presents six keys to excellence in management. Examples of “best” and “worst” managers are provided for comparison. Exercises and case studies cover succeeding as a leader, communicating, persuading and influencing people, creating superior service, managing time, and much more.

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    Additional Information
    Exam Number

    Course Code

    AXO84-051

    Course Time

    Self-study or Classroom Training

    Course Outline

    Section 1: What is Excellence in Management?*Section 2: The Best and Worst Managers Exercise*Section 3: Excellence In Management Inventory*Section 4: Excellence In Management Strategies*Section 5: Excellence in Management Action Planning* Section 5: The Manager’s Report Card

    Learning Objectives

    N/A

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-051_rev1.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-051

    Course Time: Self-study or Classroom Training

    This book presents six keys to excellence in management. Examples of “best” and “worst” managers are provided for comparison. Exercises and case studies cover succeeding as a leader, communicating, persuading and influencing people, creating superior service, managing time, and much more.

      Course Description

      Learning Objectives

      Course Outline

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    Managing Upward, First Edition

    Description

    An excellent guide if you’re wishing to position yourself for upward professional mobility. This book introduces techniques for developing positive working relationships with those above you in the organization. It’s not easy to “manage your boss,” but the tips provided will help you handle and offer both praise and criticism.

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    Additional Information
    Exam Number

    Course Code

    AXO84-119

    Course Time

    Self-study

    Course Outline

    Section 1: Introduction*Section 2: Focusing on the Big Picture*Section 3: Communicate with Impact*Section 4: Talk’s Not Cheap: Building Bridges Via Meetings*Section 5: Confronting with Compassion*Section 6: How to Read Your Boss*Section 7: The Care and Feeding of a Boss*Section 8: Managing Time Management Monsters*Section 9: Coping with Dreadful Bosses*Section 10: Chutes or Ladders*Section 11: The Final Episode

    Learning Objectives

    N/A

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    https://masterskill.co.za/edu_content/uploads/2017/10/olAXO84-119_rev1.0-pdf1.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-119

    Course Time: Self-study

    An excellent guide if you're wishing to position yourself for upward professional mobility. This book introduces techniques for developing positive working relationships with those above you in the organization. It's not easy to "manage your boss," but the tips provided will help you handle and offer both praise and criticism.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Media Interviews, Revised Edition

    Description

    Many companies initiate contact with the media in order to make major announcements, introduce new products, or influence others with their ideas. Whatever the situation, it is important to be confident in any encounter with the media. Media Interviews was written just for this purpose. It is the definitive media training workbook designed to give you the skills and training you need to be prepared and effective during an interview – from what to say and what not to say, to how to stay in control and develop the right attitude. This book will help you handle each encounter with poise and confidence.

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    Additional Information
    Exam Number

    Course Code

    AXO84-131

    Course Time

    1.0 Day

    Course Outline

    Part 1: Understanding the Media*Part 2: Meeting the Media*Part 3: Preparing for Media Interviews*Part 4: Making the Most of the Interview*Part 5: Enhancing Your Media Skills

    Learning Objectives

    The Growth of “The Media”*Your Relationship with the Media*Possessing the Right Attitude*Respecting Every Media Opportunity

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    https://masterskill.co.za/edu_content/uploads/2017/10/olAXO84-131_rev1.0-pdf1.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-131

    Course Time: 1.0 Day

    Many companies initiate contact with the media in order to make major announcements, introduce new products, or influence others with their ideas. Whatever the situation, it is important to be confident in any encounter with the media. Media Interviews was written just for this purpose. It is the definitive media training workbook designed to give you the skills and training you need to be prepared and effective during an interview – from what to say and what not to say, to how to stay in control and develop the right attitude. This book will help you handle each encounter with poise and confidence.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    New Product Introduction

    Description

    Today many companies devote enormous effort to the introduction of their new products. The solid information and supporting techniques in this book will help you cut R&D costs, reduce product development lead times, and provide more vital management information. It also includes a review of ROA and ROI and how you can improve these very significant numbers.

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    Additional Information
    Exam Number

    Course Code

    AXO84-048

    Course Time

    Self-study or Classroom Training

    Course Outline

    Module 1: Forcing Improvements in New Product Introduction*Module 2: The Key Business Documents*Module 3: Changing the Organizational Structures*Module 4: The Major Phases of the New Product Introduction Process*Module 5: Conclusion Breakthrough Thinking

    Learning Objectives

    Learn about improvements in new product introduction*Explore necessary key business documents*Understand changing organizational structures*Review the major phases of new product introduction

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-048sg_rev1.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-048

    Course Time: Self-study or Classroom Training

    Today many companies devote enormous effort to the introduction of their new products. The solid information and supporting techniques in this book will help you cut R&D costs, reduce product development lead times, and provide more vital management information. It also includes a review of ROA and ROI and how you can improve these very significant numbers.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Notes on Graphic Design & Visual Communication

    Description

    Essential design information that provides a visual vocabulary and an introduction to concepts of design based on the work of well-known designers.

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    Additional Information
    Exam Number

    Course Code

    AXO84-112

    Course Time

    Self-study or Classroom Training

    Course Outline

    Section 1: Design*Section 2: Graphic design*Section 3: Roots*Section 4: Audience*Section 5: Process*Section 6: Gestalt*Section 7: Marks*Section 8: Symbols*Section 9: Logos*Section 10: Pictographs*Section 11: Identity*Section 12: System*Section 13: Tape*Section 14: Stages*Section 15: Thumbnails*Section 16: Colour*Section 17: Cameaready*Section 18: Grids*Section 19: Portfolio*Section 20: Resume

    Learning Objectives

    N/A

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-112_rev1.0-pdf1.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-112

    Course Time: Self-study or Classroom Training

    Essential design information that provides a visual vocabulary and an introduction to concepts of design based on the work of well-known designers.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Office Politics, First Edition

    Description

    Designed to be used by workers at all levels, this innovative new book addresses both the positive and negative aspects of office politics. It not only explains why political situations are so common, it also shows how you can use them to your benefit. Learn how to confidently and diplomatically respond to unfair situations, and even how to recover from your own political blunders. Discover the five simple rules of office politics that will enhance your career. The importance of mutual understanding and respect in dealing with office politics is emphasized, but tips of recognizing devious tactics are also provided.

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    Additional Information
    Exam Number

    Course Code

    AXO84-061

    Course Time

    1.0 Day

    Course Outline

    Section 1: Understanding Workplace Politics*Section 2: The Way It Is*Section 3: Politics Can Improve Your Career*Section 4: Devious Tactics Can Destroy*Section 5: The Long and Short of Office Relationships*Section 6: The Art of Political Negotiations*Section 7: Political Liberty

    Learning Objectives

    Understand the need of being political in the workplace*Learn positive political techniques*Discover strategies for political negotiating*Understand negative politics and how to deal with them

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-061_rev1.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-061

    Course Time: 1.0 Day

    Designed to be used by workers at all levels, this innovative new book addresses both the positive and negative aspects of office politics. It not only explains why political situations are so common, it also shows how you can use them to your benefit. Learn how to confidently and diplomatically respond to unfair situations, and even how to recover from your own political blunders. Discover the five simple rules of office politics that will enhance your career. The importance of mutual understanding and respect in dealing with office politics is emphasized, but tips of recognizing devious tactics are also provided.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Personnel Testing, First Edition

    Description

    The modern practice of personnel testing originated with the need to accurately assess many job applicants quickly. This book illustrates the limitations of traditional interviewing practices and presents you with guidelines for effectively testing your job applicants to find the best candidate.

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    Additional Information
    Exam Number

    Course Code

    AXO84-082

    Course Time

    Self-study

    Course Outline

    Part 1: Personnel Testing: Beyond the Interview*Part 2: Applications of Professional Testing*Part 3: Guidelines for Effective Testing*Part 4: What Are Employers’ Responsibilities?*Part 5: Review Answers and Appendixes

    Learning Objectives

    To explain the purpose of various tests*To discuss the role of tests in a hiring decision*to explain certain tests and their benefits*To explain terms used in testing

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    https://masterskill.co.za/edu_content/uploads/2017/08/olAXO84-082_rev1.0-pdf1.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -AXO84-082

    Course Time: Self-study

    The modern practice of personnel testing originated with the need to accurately assess many job applicants quickly. This book illustrates the limitations of traditional interviewing practices and presents you with guidelines for effectively testing your job applicants to find the best candidate.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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