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    Winning the Inner Game of Selling: How Sports Psychology Turns Ordinary Salespeople Into Extraordinary Salespeople (1st Edition)

    Description

    Here’s a book about the mind-game of selling. With a set of proven exercises and a series of techniques, this book will help you develop the inner vision of a winner. This is not just a book for salespeople! it is a practical and direct means for anyone who has to put across an idea, to convince someone to act.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-029
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: The Inner Games of Sales and Sports*Part 2: Habits of Inner Winners*Part 3: Overcoming Obstacles*Part 4: Motivating the Inner Winner*Part 5: Your Game Plan
    Learning Objectives

    To explain the basic principles of sports psychology as they are applied to business.*To describe the similarities between selling and athletics.*To explain the need for mental skills training in sales.*To demonstrate how to create a winning mindset.*To show the importance of winning the inner game first.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-029_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-029

    Course Time: Self-study or Classroom Training

    Here's a book about the mind-game of selling. With a set of proven exercises and a series of techniques, this book will help you develop the inner vision of a winner. This is not just a book for salespeople! it is a practical and direct means for anyone who has to put across an idea, to convince someone to act.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Vocabulary Improvement: Words Made Easy (1st Edition)

    Description

    One key to success in business is the possession of a solid vocabulary. This entertaining book, written at an adult basic skills level, offers a comprehensive look at the English language and its usages. Games, puzzles, and exercises make learning vocabulary both interesting and fun.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-028
    Course Time

    Self-study or Classroom Training
    Course Outline

    Section 1: A Word to the Wise*Section 2: Where Did All Those Words Come From?*Section 3: Digging the Dictionary*Section 4: Uprooting Root Words*Section 5: Building a Strong Vocabulary*Section 6: Idioms, Slang and Other Mutants*Section 7: Odd Words, Puzzles and Games
    Learning Objectives

    To introduce English word history and usage principles.*To explain the use of roots, idioms and slang.*To support building a strong vocabulary.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-028_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-028

    Course Time: Self-study or Classroom Training

    One key to success in business is the possession of a solid vocabulary. This entertaining book, written at an adult basic skills level, offers a comprehensive look at the English language and its usages. Games, puzzles, and exercises make learning vocabulary both interesting and fun.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Retaining Your Employees: Using Respect, Recognition, and Rewards for Positive Results (1st Edition)

    Description

    Companies of all sizes are finding an urgent new priority–keeping employees. This book takes the reader through the critical ideas of employee retention using what is called the Three Rs of Employee Retention–Respect, Recognition, and Rewards–as the basis for any program designed to keep people around.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-027
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: Keeping Employees–and Keeping Them Satisfied*Part 2: Respect*Part 3: Recognition*Part 4: Rewards*Part 5: You Can Make a Great Place to Work!
    Learning Objectives

    To communicate the importance of keeping employees—and keeping them satisfied.*To introduce “the three Rs” of employee retention—respect, recognition, and rewards—and explain what each entails.*To convey why respect is essential to keeping employees.*To provide tools for readers to assess current efforts.*To empower the reader to immediately begin improving the workplace.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-027_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-027

    Course Time: Self-study or Classroom Training

    Companies of all sizes are finding an urgent new priority--keeping employees. This book takes the reader through the critical ideas of employee retention using what is called the Three Rs of Employee Retention--Respect, Recognition, and Rewards--as the basis for any program designed to keep people around.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Recruiting for High Performance: Attracting the Best (1st Edition)

    Description

    Organizing a recruiting campaign takes a little planning and some knowledge of where to find the best candidates. RECRUITING FOR HIGH PERFORMANCE is the brand-new companion title to HIGH PERFORMANCE HIRING and is full of helpful tips on how to develop a recruiting plan and target labor sources that will attract the best people. Recruiting is a two-way street — while managers strive to find the best candidates to fill their job openings, potential recruits are evaluating whether an organization is a desirable employer. This book also suggests ways in which an organization can maintain good visibility and position itself as the company to work for.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-026
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: Reaching Out for Applicants*Part 2: Labor Sources*Part 3: Organizing an External Recruiting Plan*Part 4: Implementing Your Recruiting Plan*Summary
    Learning Objectives

    To explore a wide range of sources to fill labor needs.*To identify strategies for attracting qualified applicants.*To design and implement an effective recruiting effort.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-026_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-026

    Course Time: Self-study or Classroom Training

    Organizing a recruiting campaign takes a little planning and some knowledge of where to find the best candidates. RECRUITING FOR HIGH PERFORMANCE is the brand-new companion title to HIGH PERFORMANCE HIRING and is full of helpful tips on how to develop a recruiting plan and target labor sources that will attract the best people. Recruiting is a two-way street -- while managers strive to find the best candidates to fill their job openings, potential recruits are evaluating whether an organization is a desirable employer. This book also suggests ways in which an organization can maintain good visibility and position itself as the company to work for.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Wake Up Your Creative Genius (1st Edition)

    Description

    This book presents common-sense techniques designed to increase creative potential. Examples, pointers, and illustrations providing an invigorating course in creativity. This fresh approach to creativity will turn bright ideas into success.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-025
    Course Time

    Self-study or Classroom Training
    Course Outline

    The Great American Dream*A Simple Way to Start Ideas Coming*Winning Ideas – How to Find Them*One Key to Getting Good Ideas*A Sure Way to Clog up A Creative Mind*What You Need Besides a Good Idea*Playful Ways to Get Ideas*Superman Syndrome*How to Strengthen Your Creative Muscle*A Sure Way to Kill Creativity – And How to Avoid It*How to Get Big Money for Your Ideas*How to Make Ideas Valuable*How to Make Your Ideas Succeed*Projection*Getting More from Your Mind*The Outside Advantage*How to Protect Your Ideas*Jumping the Creativity Gap*Thinking Traps That Kill Creativity*Creative Hype*One Reason Your Good Ideas May Fail*Cooked Goose*A Sure – Fire Creative Technique*How to Turn Mistakes into Opportunities*Mental Practice*A Tool for Opening Your Creative Mind*How to Get More from Your Dreams*Fruit from Nuts*Hard Work?*Two Brains in One Skull*Why It’s so Hard To Get Your Ideas Accepted*A Logical Creative Technique*Toll Position – Keep the Money Coming*Mind Joggers to Increase Creativity*How Mother Nature Can Increase Creativity*Ah Ha!*Creative Solutions Made To Order*A Creative Thinking Technique That Never Fails*Beware Of the Crackpot*Metamorphosis*How to Gain a Creative Point of View*Where Most Ideas Come From*The Most Important Creative Skill*Visual Brainstorming*How Intuition Can Increase Your Creative Potential*Swimming Upstream*The Biggest Barrier to Creativity*A Noncreative Habit to Avoid*Pointy – Headed People Need Custom Made Hats*How to Avoid a Creator’s Worst Enemy*Creative Clichés*Tips for Dealing with the Right People*How to Avoid Having Your Idea Stolen*A Fact Everybody Forgets*Don’t Overlook This Technique of Creative Thinking*How to Submit an Idea*Constipated Thinking*How to Increase Output without Extra Work*Do YOU Do It?*Finding the Essence*Verbal Agreements Don’t Protect Ideas*Brainstorming*How Ideas Are Lost*How to Get More Reward for Your Creative Effort*How to Stimulate Creative Thinking*Partial Picture*How to Achieve a Creative State of Mind*Seedbed of Creative Thought*It’s About Time*Profit Others, Profit Yourself*What Makes A Practical Idea?*New Eyes*Using the Mind’s Eye*A Proven Aid to Creative Problem Solving*How to Win At the Creativity Game
    Learning Objectives

    N / A
    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-025_r4.0-pdf.pdf
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    Logical Operations
    Reviews (0)
    Exam NumberCourse Code
    -CCT-025

    Course Time: Self-study or Classroom Training

    This book presents common-sense techniques designed to increase creative potential. Examples, pointers, and illustrations providing an invigorating course in creativity. This fresh approach to creativity will turn bright ideas into success.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Professionalism in the Office: Proven Techniques for Administrators, Secretaries, and Coordinators (Revised Edition)

    Description

    The role of the secretary has blossomed into many different roles with the advent of new communication tools and the many changes in the workforce. This book has been revised and updated to blend the idea, the tasks, and the roles of the secretary and to show how the standards and professionalism that the secretarial role embraced can be modernized and shared throughout an office.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-024
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: Positioning Yourself as a Professional*Part 2: Enhancing Your Professional Image*Part 3: Expanding Your Skills*Part 4: Communicating for Results*Part 5: Building Relationships and Networks
    Learning Objectives

    To help you position yourself as a professional.*To discuss techniques for enhancing your professional image.*To provide ideas for expanding skills and responsibilities.*To describe practical ways to communicate for better results.*To provide tips for building relationships and networks.
    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-024_r4.0-pdf.pdf
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    Logical Operations
    Reviews (0)
    Exam NumberCourse Code
    -CCT-024

    Course Time: Self-study or Classroom Training

    The role of the secretary has blossomed into many different roles with the advent of new communication tools and the many changes in the workforce. This book has been revised and updated to blend the idea, the tasks, and the roles of the secretary and to show how the standards and professionalism that the secretarial role embraced can be modernized and shared throughout an office.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Preparing for the Behavior-Based Interview: How to Get the Job You Want (1st Edition)

    Description

    This book presents suggestions on how to prepare for an interview in which you will be asked to describe your experience with tasks valued by potential employers. The book also provides tips on researching companies and making a good impression even before the interview.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-023
    Course Time

    Self-study or Classroom Training
    Course Outline

    Introduction*Phase 1: Preparation*Phase 2: Polishing Your Image*Phase 3: Responding to Questions*Phase 4: Following Up*Appendix
    Learning Objectives

    To offer insight on how to get noticed before the interview.*To offer tips for interview preparation.*To provide coaching on how to respond to interview questions.*To explain how to ask questions that will increase your potential for job offers.*To describe follow-up techniques that will enhance the interviewer’s interest in you.
    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-023_r4.0-pdf.pdf
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    Logical Operations
    Reviews (0)
    Exam NumberCourse Code
    -CCT-023

    Course Time: Self-study or Classroom Training

    This book presents suggestions on how to prepare for an interview in which you will be asked to describe your experience with tasks valued by potential employers. The book also provides tips on researching companies and making a good impression even before the interview.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Personal Time Management (3rd Edition)

    Description

    N / A

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-022
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: Time Management Principles*Part 2: Time Management Techniques*Part 3: Time Management Innovations*Part 4: Time-Saving Tips for Travelers*Part 5: Action Planning*Appendix
    Learning Objectives

    To help you determine how you presently use time.*To make you aware of the portion of time over which you have control.*To teach you how to make the most effective use of the time under your control.*To help you handle time not under your control in a more efficient way.*To allow you to use time the way you choose (work, play, or rest).
    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-022_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-022

    Course Time: Self-study or Classroom Training

    N / A

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Office Management: A Productivity and Effectiveness Guide (Revised Edition)

    Description

    A concise guide to effective office management. Topics include how to plan, organize, and establish controls for better results. Exercises and case studies cover leadership in the office, building performance measurement, coaching and counseling skills, and more.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-021
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: Roles and Responsibilities*Part 2: Setting Office Guidelines and Procedures*Part 3: Staffing the Office*Part 4: Your Leadership Effectiveness*Part 5: The Importance of Good Customer Relations
    Learning Objectives

    To explain the role of an office manager.*To discuss personnel relationships.*To present leadership and human relations skills.*To give tips about handling special situations.
    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-021_r4.0-pdf.pdf
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    Logical Operations
    Reviews (0)
    Exam NumberCourse Code
    -CCT-021

    Course Time: Self-study or Classroom Training

    A concise guide to effective office management. Topics include how to plan, organize, and establish controls for better results. Exercises and case studies cover leadership in the office, building performance measurement, coaching and counseling skills, and more.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Networking for Success: The Art of Establishing Personal Contacts (1st Edition)

    Description

    This book will help you build the tools to initiate a networking plan with specific goals, establish relationships that are meaningful and long-term, use electronic media to expand your network, and develop ways to promote yourself through your networking. Knowing how to network is an important skill for everyone to have. To get a new job, secure a promotion, publicize your favorite cause, or build a business, you have to create a networking strategy. Everyone has a personal networking style, and this book will help you understand your style, and design an approach that will work for you.

    Dislike (0)
    Additional Information
    Exam Number

    –
    Course Code

    CCT-020
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: Understanding Successful Networking*Part 2: Building Networking Relationships*Part 3: Refining Your Professional Presence*Part 4: Bell-Ringing Telephone Techniques*Part 5: Networking via E-Mail and the Internet*Part 6: The Networking Power of Self-Promotion*Part 7: Special Networking Challenges: Novices and Veterans*Appendix
    Learning Objectives

    To provide a comprehensive understanding of networking—what it is, what it is not, and why it is so important to career and personal growth.*To highlight the role of focus in defining networking goals and creating a strategic action plan for success.*To present the fundamentals of successful networking: building and growing a network, nurturing relationships with key influencers, and refining your professional presence.*To explore traditional networking tools and techniques, as well as the additional networking opportunities of e-mail and the Internet.*To explain strategies for overcoming networking challenges and roadblocks that can derail career success.
    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-020_r4.0-pdf.pdf
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    Logical Operations
    Reviews (0)
    Exam NumberCourse Code
    -CCT-020

    Course Time: Self-study or Classroom Training

    This book will help you build the tools to initiate a networking plan with specific goals, establish relationships that are meaningful and long-term, use electronic media to expand your network, and develop ways to promote yourself through your networking. Knowing how to network is an important skill for everyone to have. To get a new job, secure a promotion, publicize your favorite cause, or build a business, you have to create a networking strategy. Everyone has a personal networking style, and this book will help you understand your style, and design an approach that will work for you.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Making Your Message Memorable: Communicating Through Stories (1st Edition)

    Description

    N / A

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-019
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: Storytelling in the Workplace*Part 2: Developing Your Story*Part 3: Bringing Your Story to Life*Part 4: Connecting with the Audience Through Your Delivery*Appendix
    Learning Objectives

    To demonstrate the ways that storytelling makes an effective business communication tool in the workplace.*To explore the elements of story development as they apply to a business setting.*To spell out how to take a story from rough draft to refined form.*To present delivery techniques to help storytellers build connections with.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-019_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-019

    Course Time: Self-study or Classroom Training

    N / A

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Wellness In The Workplace: How to Plan, Implement and Evaluate a Wellness Program (1st Edition)

    Description

    Geared toward management, this book explores the benefits of a well-planned organizational wellness program. Case studies and exercises outline the components of an effective health program and its often unappreciated contribution to business success.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-018
    Course Time

    Self-study or Classroom Training
    Course Outline

    Section 1: The Whys of Workplace Wellness*Section 2: Paving the Way Toward Wellness*Section 3: Winning Program Designs*Section 4: No Cost, Low Cost Health Promotion Ideas*Section 5: Moving On*Section 6: Resources
    Learning Objectives

    N/A
    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-018_r4.0-pdf.pdf
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    Logical Operations
    Reviews (0)
    Exam NumberCourse Code
    -CCT-018

    Course Time: Self-study or Classroom Training

    Geared toward management, this book explores the benefits of a well-planned organizational wellness program. Case studies and exercises outline the components of an effective health program and its often unappreciated contribution to business success.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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