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Filled with practical business writing exercises and activities, this self-paced workbook covers basic organizational skills, clear and concise writing, spelling, punctuation tips, and much more. The focus is on ways to edit, tone, and clarify business memos, letters, and reports.

The activities and techniques outlined in this book will teach you to communicate clearly, correctly, and concisely; format documents for maximum impact; use shirtsleeve English to get your point across; tailor your communication to different learning styles; and simplify your messages to ensure they will get read. Paring your writing down to a distinct and concise message makes a huge difference in what your reader pays attention to and retains. Today’s limited time, technological advances, and increased pace of communication means that every written word counts. You will learn critical skills for delivering messages with impact, such as constructing eye-catching subject lines and using parallel construction.

You have probably been taught to use your logic and reasoning to make the best decisions. Although this is certainly sensible advice, the future is unpredictable, and uncertainty can never be eliminated from the decision-making process. The key is to be positive about uncertainty, that is approaching every decision with an open mind to create more future possibilities, even while assuming that change is inevitable. Creative Decision Making helps you do just that by presenting four paradoxical principles designed to expand the way you think about the decisions you make. The revised edition includes discussion on using positive uncertainty to manage information overload and what you can do to decide creatively in today’s more rapidly changing world.

Develop the kind of breakthrough thinking that generates new ideas, creative solutions, and sustained success. This book will show you how to break out of a rut, overcome obstacles to problem solving, and find your way to great ideas.