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    Using Microsoft Windows 8

    Description

    Welcome to Using Microsoft® Windows® 8. Whether you’re new to computers or have used them in the past, this class will help you become more comfortable using a personal computer (PC) and, more specifically, the Windows 8 interface. This course will help you to define what a PC is, and familiarize you with the Windows 8 user interface and its basic capabilities. In this course, you will explore Windows 8 and learn how to create documents, send email, browse the Internet, and share information between applications and with other users.

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    Additional Information
    Exam Number

    Course Code

    ELK91-102

    Course Time

    1.0 Day

    Course Outline

    Lesson 1: Getting to Know PCs and the Windows 8 User Interface*Lesson 2: Using Modern Apps and Navigation Features*Lesson 3: Working with Desktop Applications*Lesson 4: Using Internet Explorer 10*Lesson 5: Customizing the Windows 8 Environment*Lesson 6: Using Windows 8 Security Features*Appendix A: Other Windows 8 Features

    Learning Objectives

    Navigate the Windows 8 and Desktop environments.*Manage files and folders.*Use programs and tools provided by Windows 8.*Browse the Internet.*Customize the Windows 8 Start screen and Desktop.*Use Windows 8 security features.

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    https://masterskill.co.za/edu_content/uploads/2017/05/olELK91-102_rev2.1-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -ELK91-102

    Course Time: 1.0 Day

    Welcome to Using Microsoft® Windows® 8. Whether you’re new to computers or have used them in the past, this class will help you become more comfortable using a personal computer (PC) and, more specifically, the Windows 8 interface. This course will help you to define what a PC is, and familiarize you with the Windows 8 user interface and its basic capabilities. In this course, you will explore Windows 8 and learn how to create documents, send email, browse the Internet, and share information between applications and with other users.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Using Microsoft Windows 8.1

    Description

    Welcome to Using Microsoft® Windows® 8.1. Whether you’re new to computers or have used them in the past, this class will help you become more comfortable using a personal computer (PC) and, more specifically, the Windows 8.1 interface. This course will help you to define what a PC is, and familiarize you with the Windows 8.1 user interface and its basic capabilities. In this course, you will explore Windows 8.1 and learn how to create documents, send email, browse the Internet, and share information between applications and with other users.

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    Additional Information
    Exam Number

    Course Code

    ELK91-128

    Course Time

    1.0 Day

    Course Outline

    Lesson 1: Getting to Know PCs and the Windows 8.1 User Interface*Lesson 2: Using Windows Store Apps and Navigation Features*Lesson 3: Working with Desktop Applications*Lesson 4: Using Internet Explorer 11*Lesson 5: Customizing the Windows 8.1 Environment*Lesson 6: Using Windows 8.1 Security Features*Appendix A: Other Windows 8.1 Features*Appendix B: Help+Tips App*Appendix C: Windows 8.1 Navigation Summary

    Learning Objectives

    Get to know PCs and the Windows 8.1 user interface.*Use Windows Store apps and navigation features.*Work with Desktop applications.*Use Internet Explorer 11.*Customize the Windows 8.1 environment.*Use Windows 8.1 security features.

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/05/olELK91-128_rev2.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -ELK91-128

    Course Time: 1.0 Day

    Welcome to Using Microsoft® Windows® 8.1. Whether you’re new to computers or have used them in the past, this class will help you become more comfortable using a personal computer (PC) and, more specifically, the Windows 8.1 interface. This course will help you to define what a PC is, and familiarize you with the Windows 8.1 user interface and its basic capabilities. In this course, you will explore Windows 8.1 and learn how to create documents, send email, browse the Internet, and share information between applications and with other users.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Vocabulary Improvement: Words Made Easy (1st Edition)

    Description

    One key to success in business is the possession of a solid vocabulary. This entertaining book, written at an adult basic skills level, offers a comprehensive look at the English language and its usages. Games, puzzles, and exercises make learning vocabulary both interesting and fun.

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    Additional Information
    Exam Number

    Course Code

    CCT-028

    Course Time

    Self-study or Classroom Training

    Course Outline

    Section 1: A Word to the Wise*Section 2: Where Did All Those Words Come From?*Section 3: Digging the Dictionary*Section 4: Uprooting Root Words*Section 5: Building a Strong Vocabulary*Section 6: Idioms, Slang and Other Mutants*Section 7: Odd Words, Puzzles and Games

    Learning Objectives

    To introduce English word history and usage principles.*To explain the use of roots, idioms and slang.*To support building a strong vocabulary.

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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-028_r4.0-pdf.pdf

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    Logical Operations

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    Exam NumberCourse Code
    -CCT-028

    Course Time: Self-study or Classroom Training

    One key to success in business is the possession of a solid vocabulary. This entertaining book, written at an adult basic skills level, offers a comprehensive look at the English language and its usages. Games, puzzles, and exercises make learning vocabulary both interesting and fun.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Wake Up Your Creative Genius (1st Edition)

    Description

    This book presents common-sense techniques designed to increase creative potential. Examples, pointers, and illustrations providing an invigorating course in creativity. This fresh approach to creativity will turn bright ideas into success.

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    Additional Information
    Exam Number

    Course Code

    CCT-025

    Course Time

    Self-study or Classroom Training

    Course Outline

    The Great American Dream*A Simple Way to Start Ideas Coming*Winning Ideas – How to Find Them*One Key to Getting Good Ideas*A Sure Way to Clog up A Creative Mind*What You Need Besides a Good Idea*Playful Ways to Get Ideas*Superman Syndrome*How to Strengthen Your Creative Muscle*A Sure Way to Kill Creativity – And How to Avoid It*How to Get Big Money for Your Ideas*How to Make Ideas Valuable*How to Make Your Ideas Succeed*Projection*Getting More from Your Mind*The Outside Advantage*How to Protect Your Ideas*Jumping the Creativity Gap*Thinking Traps That Kill Creativity*Creative Hype*One Reason Your Good Ideas May Fail*Cooked Goose*A Sure – Fire Creative Technique*How to Turn Mistakes into Opportunities*Mental Practice*A Tool for Opening Your Creative Mind*How to Get More from Your Dreams*Fruit from Nuts*Hard Work?*Two Brains in One Skull*Why It’s so Hard To Get Your Ideas Accepted*A Logical Creative Technique*Toll Position – Keep the Money Coming*Mind Joggers to Increase Creativity*How Mother Nature Can Increase Creativity*Ah Ha!*Creative Solutions Made To Order*A Creative Thinking Technique That Never Fails*Beware Of the Crackpot*Metamorphosis*How to Gain a Creative Point of View*Where Most Ideas Come From*The Most Important Creative Skill*Visual Brainstorming*How Intuition Can Increase Your Creative Potential*Swimming Upstream*The Biggest Barrier to Creativity*A Noncreative Habit to Avoid*Pointy – Headed People Need Custom Made Hats*How to Avoid a Creator’s Worst Enemy*Creative Clichés*Tips for Dealing with the Right People*How to Avoid Having Your Idea Stolen*A Fact Everybody Forgets*Don’t Overlook This Technique of Creative Thinking*How to Submit an Idea*Constipated Thinking*How to Increase Output without Extra Work*Do YOU Do It?*Finding the Essence*Verbal Agreements Don’t Protect Ideas*Brainstorming*How Ideas Are Lost*How to Get More Reward for Your Creative Effort*How to Stimulate Creative Thinking*Partial Picture*How to Achieve a Creative State of Mind*Seedbed of Creative Thought*It’s About Time*Profit Others, Profit Yourself*What Makes A Practical Idea?*New Eyes*Using the Mind’s Eye*A Proven Aid to Creative Problem Solving*How to Win At the Creativity Game

    Learning Objectives

    N / A

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-025_r4.0-pdf.pdf

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    Logical Operations

    Reviews (0)
    Exam NumberCourse Code
    -CCT-025

    Course Time: Self-study or Classroom Training

    This book presents common-sense techniques designed to increase creative potential. Examples, pointers, and illustrations providing an invigorating course in creativity. This fresh approach to creativity will turn bright ideas into success.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Wellness In The Workplace: How to Plan, Implement and Evaluate a Wellness Program (1st Edition)

    Description

    Geared toward management, this book explores the benefits of a well-planned organizational wellness program. Case studies and exercises outline the components of an effective health program and its often unappreciated contribution to business success.

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    Additional Information
    Exam Number

    Course Code

    CCT-018

    Course Time

    Self-study or Classroom Training

    Course Outline

    Section 1: The Whys of Workplace Wellness*Section 2: Paving the Way Toward Wellness*Section 3: Winning Program Designs*Section 4: No Cost, Low Cost Health Promotion Ideas*Section 5: Moving On*Section 6: Resources

    Learning Objectives

    N/A

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-018_r4.0-pdf.pdf

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    Logical Operations

    Reviews (0)
    Exam NumberCourse Code
    -CCT-018

    Course Time: Self-study or Classroom Training

    Geared toward management, this book explores the benefits of a well-planned organizational wellness program. Case studies and exercises outline the components of an effective health program and its often unappreciated contribution to business success.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Winning the Inner Game of Selling: How Sports Psychology Turns Ordinary Salespeople Into Extraordinary Salespeople (1st Edition)

    Description

    Here’s a book about the mind-game of selling. With a set of proven exercises and a series of techniques, this book will help you develop the inner vision of a winner. This is not just a book for salespeople! it is a practical and direct means for anyone who has to put across an idea, to convince someone to act.

    Dislike (0)
    Additional Information
    Exam Number

    Course Code

    CCT-029

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: The Inner Games of Sales and Sports*Part 2: Habits of Inner Winners*Part 3: Overcoming Obstacles*Part 4: Motivating the Inner Winner*Part 5: Your Game Plan

    Learning Objectives

    To explain the basic principles of sports psychology as they are applied to business.*To describe the similarities between selling and athletics.*To explain the need for mental skills training in sales.*To demonstrate how to create a winning mindset.*To show the importance of winning the inner game first.

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-029_r4.0-pdf.pdf

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    Logical Operations

    Reviews (0)
    Exam NumberCourse Code
    -CCT-029

    Course Time: Self-study or Classroom Training

    Here's a book about the mind-game of selling. With a set of proven exercises and a series of techniques, this book will help you develop the inner vision of a winner. This is not just a book for salespeople! it is a practical and direct means for anyone who has to put across an idea, to convince someone to act.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Working Together: Succeeding in a Multicultural Organization (3rd Edition)

    Description

    Today’s workplace brings together a variety of people with very diverse backgrounds and behaviors. Discover how culture and politics impact your organization, and learn to reverse prejudicial thinking and understand how gestures and body language can differ between cultures. This book will guide you through mastering how you think about yourself and others, how to speak and listen effectively to people with different backgrounds, and how to pay attention to the non-verbal language of “where, when, and how” you do things.

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    Additional Information
    Exam Number

    Course Code

    CCT-030

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Manage Your Mind*Part 2: Manage Your Words*Part 3: Manage the Unspoken*Part 4: Taking Action*Part 5: Diversity and Globalization

    Learning Objectives

    To help you explore your thoughts, feelings, and attitudes about people different from yourself.*To explain techniques for improving how you communicate and use language in a diverse setting.*To increase your awareness of how you behave and interact with diverse colleagues and customers

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-030_r4.0-pdf.pdf

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    Logical Operations

    Reviews (0)
    Exam NumberCourse Code
    -CCT-030

    Course Time: Self-study or Classroom Training

    Today's workplace brings together a variety of people with very diverse backgrounds and behaviors. Discover how culture and politics impact your organization, and learn to reverse prejudicial thinking and understand how gestures and body language can differ between cultures. This book will guide you through mastering how you think about yourself and others, how to speak and listen effectively to people with different backgrounds, and how to pay attention to the non-verbal language of "where, when, and how" you do things.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Writing Fitness: Practical Exercises For Better Business Writing (1st Edition)

    Description

    Filled with practical business writing exercises and activities, this self-paced workbook covers basic organizational skills, clear and concise writing, spelling, punctuation tips, and much more. The focus is on ways to edit, tone, and clarify business memos, letters, and reports.

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    Additional Information
    Exam Number

    Course Code

    CCT-017

    Course Time

    Self-study or Classroom Training

    Course Outline

    Part 1: Introduction*Part 2: Some Basics of Style*Part 3: Starting with the Sentence*Part 4: Exercises to Help You Write Better Memos*Part 5: The Business Letter*Part 7: Now You Try It!

    Learning Objectives

    Learn techniques for spelling accuracy.*Understand punctuation and capitalization rules.*Review principles of usage.*Explore ways to write memos, letters, and reports.

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-017_r4.0-pdf.pdf

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    Logical Operations

    Reviews (0)
    Exam NumberCourse Code
    -CCT-017

    Course Time: Self-study or Classroom Training

    Filled with practical business writing exercises and activities, this self-paced workbook covers basic organizational skills, clear and concise writing, spelling, punctuation tips, and much more. The focus is on ways to edit, tone, and clarify business memos, letters, and reports.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Zoho CRM Critical User Skills (First Edition)

    Description

    A Customer Relationship Management (CRM) system is most effective in building strong relationships with customers. You can now take advantage of the powerful and user-friendly features of Zoho’s CRM to automate the sales processes within your organization.*This course will provide you with the knowledge and skills needed to use Zoho CRM in the real world. You will start using Zoho CRM by familiarizing yourself with the user interface and data components. To support the functioning of the sales process, you will manage inventory data, communication through emails, and repetitive tasks using macros. In addition to these functions, you will perform operations aimed at improving sales and enhancing customer satisfaction by performing marketing activities, customer support functions, and data analysis.

    Dislike (0)
    Additional Information
    Exam Number

    Course Code

    ELK91-620

    Course Time

    1.0 Day

    Course Outline

    Lesson 1: Getting Started with Zoho CRM*Lesson 2: Organizing Leads in the Zoho CRM Sales Process*Lesson 3: Executing the Sales Process in Zoho CRM*Lesson 4: Managing Emails and Macros in Zoho CRM*Lesson 5: Performing Marketing Activities in Zoho CRM*Lesson 6: Managing the Inventory in Zoho CRM*Lesson 7: Performing Customer Support Functions in Zoho CRM*Lesson 8: Analyzing Zoho CRM Data*Appendix A: The Zoho CRM Mobile Edition

    Learning Objectives

    Get started with Zoho CRM*Organize leads in the Zoho CRM sales process*Execute the sales process in Zoho CRM*Manage emails and macros in Zoho CRM*Perform marketing activities in Zoho CRM*Manage the inventory in Zoho CRM*Perform customer support functions in Zoho CRM*Analyze CRM data

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/07/olELK91-620_rev1.0-pdf.pdf

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    Logical Operations

    Reviews (0)
    Exam NumberCourse Code
    -ELK91-620

    Course Time: 1.0 Day

    A Customer Relationship Management (CRM) system is most effective in building strong relationships with customers. You can now take advantage of the powerful and user-friendly features of Zoho’s CRM to automate the sales processes within your organization.*This course will provide you with the knowledge and skills needed to use Zoho CRM in the real world. You will start using Zoho CRM by familiarizing yourself with the user interface and data components. To support the functioning of the sales process, you will manage inventory data, communication through emails, and repetitive tasks using macros. In addition to these functions, you will perform operations aimed at improving sales and enhancing customer satisfaction by performing marketing activities, customer support functions, and data analysis.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Zoho CRM: Advanced User Skills

    Description

    A customer relationship management (CRM) system is a helpful tool in building strong relationships with customers. You can now take advantage of the powerful and user-friendly features of Zoho’s CRM to automate the marketing and sales processes within your organization.*This course will provide you with the knowledge and skills needed to use the advanced features of Zoho CRM in the real world. You will use Zoho CRM to improve your individual and team efficacy by designing advanced templates, using autoresponders, creating advanced workflows, collaborating with your colleagues with the Feeds module, and creating forecasts. In addition to these CRM functions, you will learn how integrations with other Zoho products and third-party applications can enhance Zoho CRM.

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    Additional Information
    Exam Number

    Course Code

    ELK91-622

    Course Time

    1.0 Day

    Course Outline

    Lesson 1: Improving Job Task Efficiency with Zoho CRM*Lesson 2: Managing a Team with Zoho CRM*Lesson 3: Improving Marketing with Zoho Campaigns, Google AdWords, and Zoho CRM*Lesson 4: Building Customer Relationships with Zoho SalesIQ and Zoho CRM*Lesson 5: Investigating CRM Data with the Advanced Analytics Add-On*Appendix A: Connecting Google Applications and Zoho CRM

    Learning Objectives

    Improve job task efficiency with Zoho CRM.*Manage a team with Zoho CRM.*Improve marketing with Zoho Campaigns, Google AdWords, and Zoho CRM.*Build customer relationships with Zoho SalesIQ and Zoho CRM.*Analyze CRM data with the Advanced Analytics Add-On

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/07/olELK91-622_rev1.0-pdf.pdf

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    Logical Operations

    Reviews (0)
    Exam NumberCourse Code
    -ELK91-622

    Course Time: 1.0 Day

    A customer relationship management (CRM) system is a helpful tool in building strong relationships with customers. You can now take advantage of the powerful and user-friendly features of Zoho’s CRM to automate the marketing and sales processes within your organization.*This course will provide you with the knowledge and skills needed to use the advanced features of Zoho CRM in the real world. You will use Zoho CRM to improve your individual and team efficacy by designing advanced templates, using autoresponders, creating advanced workflows, collaborating with your colleagues with the Feeds module, and creating forecasts. In addition to these CRM functions, you will learn how integrations with other Zoho products and third-party applications can enhance Zoho CRM.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Zoho CRM: Critical User Skills (Second Edition)

    Description

    A Customer Relationship Management (CRM) system is most effective in building strong relationships with customers. You can now take advantage of the powerful and user-friendly features of Zoho’s CRM to automate the sales processes within your organization.*This course will provide you with the knowledge and skills needed to use Zoho CRM in the real world. You will start using Zoho CRM by familiarizing yourself with the user interface and data components. To support the functioning of the sales process, you will manage inventory data, communication through emails, and repetitive tasks using macros. In addition to these functions, you will perform operations aimed at improving sales and enhancing customer satisfaction by performing marketing activities, customer support functions, and data analysis.

    Dislike (0)
    Additional Information
    Exam Number

    Course Code

    ELK91-621

    Course Time

    1.0 Day

    Course Outline

    Lesson 1: Getting Started with Zoho CRM*Lesson 2: Organizing Leads in the Zoho CRM Sales Process*Lesson 3: Executing the Sales Process*Lesson 4: Interacting with Leads and Contacts*Lesson 5: Simplifying and Automating Zoho CRM*Lesson 6: Performing Marketing Activities in Zoho CRM*Lesson 7: Managing Inventory in Zoho CRM*Lesson 8: Finalizing Sales*Lesson 9: Performing Customer Support Functions in Zoho CRM*Lesson 10: Analyzing Zoho CRM Data*Appendix A: The Zoho CRM Mobile Edition

    Learning Objectives

    Log in to Zoho CRM and customize user settings.*Organize leads in the Zoho CRM sales process.*Execute the sales process in Zoho CRM.*Interact with leads and contacts via emails, calls, events, and social media.*Simplify and automate Zoho CRM.*Perform marketing activities in Zoho CRM.*Manage the inventory in Zoho CRM.*Finalize sales.*Perform customer support functions in Zoho CRM.*Analyze CRM data.

    Download Course

    https://masterskill.co.za/edu_content/uploads/2017/07/ol91-621_rev1.0-pdf.pdf

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    Logical Operations

    Reviews (0)
    Exam NumberCourse Code
    -ELK91-621

    Course Time: 1.0 Day

    A Customer Relationship Management (CRM) system is most effective in building strong relationships with customers. You can now take advantage of the powerful and user-friendly features of Zoho’s CRM to automate the sales processes within your organization.*This course will provide you with the knowledge and skills needed to use Zoho CRM in the real world. You will start using Zoho CRM by familiarizing yourself with the user interface and data components. To support the functioning of the sales process, you will manage inventory data, communication through emails, and repetitive tasks using macros. In addition to these functions, you will perform operations aimed at improving sales and enhancing customer satisfaction by performing marketing activities, customer support functions, and data analysis.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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