Business Skills & Knowledge

Showing 1–12 of 74 results

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    50 One-Minute Tips for Recruiting Employees: Finding the Right People for Your Organization

    Description

    The 50-Minute Manager Series was designed to cover critical business and professional development topics in the shortest time possible. Our easy-to-read, easy-to-understand format can be used for self-study or classroom training, or even office training. With a wealth of hands-on exercises, the 50-Minute books keep you engaged and help you retain critical skills.

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    Exam Number

    –
    Course Code

    CCT-001
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: Do Your Homework*Part 2: Find the Best–General Recruitment Techniques*Part 3: Develop “Youth Appeal”*Part 4: Foster Workplace Diversity*Part 5: Screen to Ensure Success*Part 6: Start Smart– Employee Selection and Orientation
    Learning Objectives

    To outline procedures for planning and implementing effective recruitment strategies.*To describe simple and effective recruitment techniques.*To present special tactics for recruiting young persons.*To offer strategies for recruiting older workers, those in career transition, legal immigrants, and other classes of potentially eligible applicants.*To describe basic techniques for screening job applicants.*To define methods for selecting new employees.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-001_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-001

    Course Time: Self-study or Classroom Training

    The 50-Minute Manager Series was designed to cover critical business and professional development topics in the shortest time possible. Our easy-to-read, easy-to-understand format can be used for self-study or classroom training, or even office training. With a wealth of hands-on exercises, the 50-Minute books keep you engaged and help you retain critical skills.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    50 One-Minute Tips for Retaining Employees: Building a Win-Win Environment (1st Edition)

    Description

    It is hard enough to retain highly trained and technical workers but facing the challenge of keeping hourly workers, getting new people off on the right foot, and training people to become good trainers are major challenges today. The book 50 Tips for Retaining employees is a self-paced book containing quick ideas for employers to develop and implement their employee retention initiatives.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-031
    Course Time

    Self-study or Classroom Training
    Course Outline

    Strategy 1: Follow Sound Management Advice*Strategy 2: Make First Impressions Count (Orientation)*Strategy 3: Train! Train! Train! (and Do It Correctly)*Strategy 4: Maintain a Professional Workplace*Strategy 5: Supervise As You Would Like to Be Supervised*Strategy 6: Encourage Ongoing Communication*Strategy 7: Create a Friendly Workplace*Strategy 8: Help Your Employees Succeed
    Learning Objectives

    To present tips for conducting new-employee orientation and training.*To describe strategies for maintaining a professional workplace.*To define ways to maintain positive employee relationships by using ongoing communication and maintaining a supportive and fun work environment.*To outline the ways in which supervisors can help employees to help themselves become successful.*To show managers and supervisors how their own feelings, attitudes, and experiences affect their employees and the workplace.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-031_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-031

    Course Time: Self-study or Classroom Training

    It is hard enough to retain highly trained and technical workers but facing the challenge of keeping hourly workers, getting new people off on the right foot, and training people to become good trainers are major challenges today. The book 50 Tips for Retaining employees is a self-paced book containing quick ideas for employers to develop and implement their employee retention initiatives.

      Course Description

      Learning Objectives

      Course Outline

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    A Woman’s Guide to Success: Perfecting Your Professional Images (1st Edition)

    Description

    First impressions matter, and studies have shown that many people’s first impressions are formed within the first 30 seconds. This self-paced book focuses on “total presentation,” the mix of verbal and non-verbal signals that define your image. You will learn how to make the most of your appearance, develop your own personal style, and communicate confidently in the workplace.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-005
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: Rules of the Road*Part 2: Color*Part 3: Universal Style*Part 4: Where You’re Headed in Tomorrow’s New Age
    Learning Objectives

    N / A
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-005_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-005

    Course Time: Self-study or Classroom Training

    First impressions matter, and studies have shown that many people's first impressions are formed within the first 30 seconds. This self-paced book focuses on "total presentation," the mix of verbal and non-verbal signals that define your image. You will learn how to make the most of your appearance, develop your own personal style, and communicate confidently in the workplace.

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    Accountability: Managing for Maximum Results (1st Edition)

    Description

    This self-paced book will teach you the techniques to manage employees for maximum results–either individually or as a team. Employees who feel a sense of “ownership” in their organization and their work are more responsible and productive. After completing this course, you will have the critical skills to increase employee self-confidence and success, establish positive expectations and rapport, delegate effectively to get the results you need, and strengthen communication and trust through active listening.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-002
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: The Case for Accountability.*Part 2: The Manager-Employee Relationship.*Part 3: Leadership & Management Skills.*Part 4: Communication Tools That Build Accountability.*Part 5: Follow-Up Ideas for Skill Development.
    Learning Objectives

    To explain how building relationships that support maximum accountability is beneficial to the organization and the individual.*To describe how to establish positive expectations and rapport through the use of active listening skills.*To explain how to delegate effectively so that employees are empowered and motivated to be accountable for results.*To provide tips and tools for improving communications and creating win-win relationships.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-002_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-002

    Course Time: Self-study or Classroom Training

    This self-paced book will teach you the techniques to manage employees for maximum results--either individually or as a team. Employees who feel a sense of "ownership" in their organization and their work are more responsible and productive. After completing this course, you will have the critical skills to increase employee self-confidence and success, establish positive expectations and rapport, delegate effectively to get the results you need, and strengthen communication and trust through active listening.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Achieving Consensus: Tools and Techniques (1st Edition)

    Description

    Achieving Consensus looks at consensus as a process—a process that brings different people, different ideas and different approaches together; values that diversity, and then provides a framework to create a solution that is greater than any one person, idea or approach. It is the opportunity to set aside the “I” for the success of the “we.” It is the opportunity to get the power of the group aligned to get things done.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-033
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: Defining Consensus*Part 2: Your Role on the Road to Consensus*Part 3: Meeting to Achieve Consensus*Part 4: Tools and Techniques*Part 5: More Tools and Techniques
    Learning Objectives

    To define and explain consensus.*To explain individual roles on the road to consensus.*To show the steps needed to create consensus.*To provide problem-solving tools and techniques.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-033_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-033

    Course Time: Self-study or Classroom Training

    Achieving Consensus looks at consensus as a process—a process that brings different people, different ideas and different approaches together; values that diversity, and then provides a framework to create a solution that is greater than any one person, idea or approach. It is the opportunity to set aside the “I” for the success of the “we.” It is the opportunity to get the power of the group aligned to get things done.

      Course Description

      Learning Objectives

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    Achieving Job Satisfaction: Helping Employees Reach Higher Productivity (1st Edition)

    Description

    This book will help you determine your level of satisfaction and then it will assist you in making positive changes to increase both your satisfaction level and quality of work.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-007
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: Accepting the Challenge*Part 2: The Psychology of Job Satisfacation*Part 3: More than Just a Job*Part 4: Attitude Traps*Part 5: Exercises to Close the Gap
    Learning Objectives

    N / A
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-007_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-007

    Course Time: Self-study or Classroom Training

    This book will help you determine your level of satisfaction and then it will assist you in making positive changes to increase both your satisfaction level and quality of work.

      Course Description

      Learning Objectives

      Course Outline

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    Achieving Life Balance: Taking Action for a Better Life (1st Edition)

    Description

    Achieving life balance has become one of the hottest topics for self-improvement in today’s hectic, fast-paced world. With constant demands pulling us in every direction, more and more of us are recognizing the need to reevaluate, reorganize, and reprioritize to live the life we want. Perhaps you are currently in this position. If so, ACHIEVING LIFE BALANCE is for you. The tips in this book will show you how to take charge, set goals, and rewrite your life script in order to change the patterns that may be keeping you from living a better life. Each lesson will help you reassess each area of your life and find ways to achieve better balance by looking at how you manage your self, your time, and your relationships.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-034
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: What Is Balance for You?*Part 2: Setting Goals and Action Plans*Part 3: Managing Your Self*Part 4: Managing Your Time*Part 5: Managing Your Relationships
    Learning Objectives

    To explore the meaning of life balance and in what ways your own life may not be balanced the way you would like.*To explain goal setting and creating action plans to meet your goals.*To help you discover your psychological drivers and reprogram them for more positive results.*To present strategies for managing your time according to your values.*To demonstrate effective ways to manage your relationships with others.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-034_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-034

    Course Time: Self-study or Classroom Training

    Achieving life balance has become one of the hottest topics for self-improvement in today's hectic, fast-paced world. With constant demands pulling us in every direction, more and more of us are recognizing the need to reevaluate, reorganize, and reprioritize to live the life we want. Perhaps you are currently in this position. If so, ACHIEVING LIFE BALANCE is for you. The tips in this book will show you how to take charge, set goals, and rewrite your life script in order to change the patterns that may be keeping you from living a better life. Each lesson will help you reassess each area of your life and find ways to achieve better balance by looking at how you manage your self, your time, and your relationships.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Always in Style: Go Beyond Fashion. Find Your Best Look. (2nd Edition)

    Description

    N / A

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-016
    Course Time

    Self-study or Classroom Training
    Course Outline

    Introduction*Part One: Style*Part Two: Your Body*Part Three: Clothing*Part Four: Scale*Part Five: Fashion*Part Six: Color*Part Seven: Your Wardrobe
    Learning Objectives

    N / A
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-016_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-016

    Course Time: Self-study or Classroom Training

    N / A

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      Learning Objectives

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    Appraising Performance

    Description

    Appraising Performance provides an overview of the basics of conducting performance appraisals. It provides guidelines and best practices for evaluating and improving the work performance of employees, thereby increasing quality and productivity.

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    Additional Information
    Exam Number

    N/A
    Course Code

    ELK88-201
    Course Time

    1.0 day
    Course Outline

    Lesson 1: Establishing Performance Expectations*Lesson 2: Writing a Performance Appraisal*Lesson 3: Preparing for the Appraisal Discussion*Lesson 4: Conducting the Performance Appraisal Discussion*Lesson 5: Following Up*Appendix A: Works Cited
    Learning Objectives

    Establish performance expectations so that desired work results are achieved in accordance with the organization’s values and quality standards.*Write a performance appraisal so that it reflects an objective evaluation of the individual’s work performance.*Prepare for a performance appraisal discussion so that there are no barriers for an effective discussion.*Conduct a performance appraisal so that mutual understanding and cooperation is achieved and a realistic development plan to improve future performance is prepared.*Follow up on a performance appraisal so that future performance meets expectations.
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    https://masterskill.co.za/wp-content/uploads/2016/10/ol88-201_rev3.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    N/AELK88-201

    Course Time: 1.0 day

    Appraising Performance provides an overview of the basics of conducting performance appraisals. It provides guidelines and best practices for evaluating and improving the work performance of employees, thereby increasing quality and productivity.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Attitude: Your Most Priceless Possession (4th Edition)

    Description

    Protect your Most Priceless Possession.*You may not be able to control the traffic on your way to work or the chaos once you get there, but you have total control over the affect these have on you—and your work. In fact, those who can keep their head, remain positive, and inspire others to do the same earn the highest respect. You can be that person.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-036
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: Understanding Your Attitude*Part 2: Eight Ways to Adjust Your Attitude*Part 3: Attitude and Your Job*Part 4: Protecting Your Most Priceless Possession*Appendix
    Learning Objectives

    To define attitude, to show its importance and effect on personality and work performance, and to explain how to keep it positive.*To present specific techniques for retaining and recapturing a positive attitude.*To show the effect of a positive attitude on the work environment, especially its effect on workforce diversity, career success, and teamwork.*To explain how to protect a positive attitude.*To prompt you to prepare an Action Plan that incorporates the ideas, concepts, and techniques presented in this book into your daily life.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-036_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-036

    Course Time: Self-study or Classroom Training

    Protect your Most Priceless Possession.*You may not be able to control the traffic on your way to work or the chaos once you get there, but you have total control over the affect these have on you—and your work. In fact, those who can keep their head, remain positive, and inspire others to do the same earn the highest respect. You can be that person.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Behavior-Based Interviewing: Selecting the Right Person for the Job (1st Edition)

    Description

    After reading this book, you’ll have the critical skills to find the right person for the right job every time, develop clear and accurate job descriptions and requirements, establish a fair and defensible hiring process, and construct unbiased, objective interview questions. To compete in today’s market, businesses must adapt quickly to the ever-changing environment. Finding the right person to fit your company’s needs is essential. This course will help you develop practical, specific, well-defined behavioral criteria to determine if a candidate can deliver the expected results.

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-003
    Course Time

    Self-study or Classroom Training
    Course Outline

    Phase 1: Gather Information*Phase 2: Conduct the Interview*Phase 3: Interpret Behavior*Phase 4: Follow-Up*Appendix A*Appendix B
    Learning Objectives

    To explain how to develop objective job criteria.*To provide a technique for developing objective, open-ended interview questions.*To teach how to conduct an objective interview that extracts in-depth information from the applicant.*To demonstrate how to analyze interview results and rate applicants against objective criteria.*To show how to follow up the interview process with rejection and offer letters.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-003_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-003

    Course Time: Self-study or Classroom Training

    After reading this book, you'll have the critical skills to find the right person for the right job every time, develop clear and accurate job descriptions and requirements, establish a fair and defensible hiring process, and construct unbiased, objective interview questions. To compete in today's market, businesses must adapt quickly to the ever-changing environment. Finding the right person to fit your company's needs is essential. This course will help you develop practical, specific, well-defined behavioral criteria to determine if a candidate can deliver the expected results.

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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    Building & Closing the Sale: Proven Methods for Closing Sales (Revised Edition)

    Description

    Set the stage for an easy and effective closing transaction every time. Learn techniques to build rapport with your prospects and guide them to a successful close. Address questions and objections with confidence. Strike the right balance between listening and speaking. Tailor your sales demonstrations to each client

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    Additional Information
    Exam Number

    –
    Course Code

    CCT-004
    Course Time

    Self-study or Classroom Training
    Course Outline

    Part 1: Building Rapport*Part 2: An Ethical Approach to Closing Success*Part 3: Ask In-Depth, Probing Questions*Part 4: Demonstrations That Close*Part 5: Closing Is a Process
    Learning Objectives

    To increase your chances of consistently successful sales by building rapport and trust.*To learn how to address questions and objections with confidence.*To show you how to tailor your sales demonstration to each client.*To teach you how to ask the right questions and keep your prospect’s attention.
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    https://masterskill.co.za/edu_content/uploads/2017/11/olCCT-004_r4.0-pdf.pdf
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    Logical Operations
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    Exam NumberCourse Code
    -CCT-004

    Course Time: Self-study or Classroom Training

    Set the stage for an easy and effective closing transaction every time. Learn techniques to build rapport with your prospects and guide them to a successful close. Address questions and objections with confidence. Strike the right balance between listening and speaking. Tailor your sales demonstrations to each client

      Course Description

      Learning Objectives

      Course Outline

      Download Course Overview

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