In 1995, renowned science journalist and psychologist Daniel Goleman published a book called “Emotional Intelligence.” The book was described as “a revolutionary, paradigm-shattering idea,” by The Harvard Business Review. Goleman’s book had a place on The New York Times bestseller list for over a year and over 5,000,000 copies went to print worldwide.
Many people don’t understand what emotional intelligence is and why it is so vital. So, what exactly is it? To sum it up, Emotional Intelligence (EQ), is the ability to perceive, evaluate, and control emotions. Much like IQ, EQ is a measurable component that makes up who we are as individuals.
EQ has been studied for decades, however, Goleman’s book was so powerful and ground-breaking because it spoke of EQ in the workplace. This concept was based on his research conducted at almost 200 large, well-known global organisations.
Through his studies, Goleman found that the qualities often associated with leadership, i.e.: decisiveness, intelligence, vision, and determination – are simply not enough. He discovered that the most effective leaders have a strong degree of emotional intelligence. He revealed direct links between a leader’s emotional intelligence and measurable business results.
Emotional intelligence is not a just a requirement for senior executives. It is necessary in gaining success at any level of a career.
But, can everyone have a high level of emotional intelligence? It is possible to improve your EQ – your EQ is not unchangeable. You just must put in the effort to see improvement and results
Self-awareness can be defined as the ability to interpret and understand your own emotions, moods, and inner drive – and how these impact others. Those with a strong sense of self-awareness have a realistic assessment of themselves, their behaviours, and their thoughts. This allows them to have a self-deprecating humour without losing their sense of self-worth. Essentially, they can laugh at themselves without having a sense of self-loathing.
The ability to redirect and control impulsive negative emotions and actions is referred to as self-regulation. This speaks of the ability to rise above frustrations, petty arguments and jealousy. By having a strong self-regulation, you can grow and flourish into a leadership position.
People with self-regulation present sense of integrity and trustworthiness. These are the people who are willing to accept change, discomfort and uncertainty because they think before they act – never making an impulsive decision.
Motivation in this context, refers to your enthusiasm and passion for your job – beyond your income, status and position. Motivated employees and leaders have a desire to consistently achieve.
They can move past failure, and remain optimistic as they are committed to the success of the business. It is because of their ability to differ and accept immediate results for long term success that they are motivational and inspire others easily.
Empathy is the ability to understand and respond to the emotions and experiences of others. An empathetic person is skilled in treating people with kindness, respect, and professionalism.
An empathetic employee, or empathetic leader has the ability to identify with and understand feelings, needs, wants, and viewpoints of the people around them. They can listen, relate, and avoid judgement. They are usually good at choosing and retaining employees.
Having good social skills in the work environment means you are good at building networks and managing relationships. When you have strong social skills, you are a team player who wants to see others succeed too. You don’t always put your needs ahead of the team’s needs. You are effective and persuasive in initiating change and know how to build and lead teams.
Developing and nurturing your emotional intelligence takes a lot of time and dedication, but having a strong EQ is necessary for a successful career. Fortunately, you can learn the skills of EQ and begin applying them in your work environment effectively. As you take this on, you will notice a change in the way decision makers and co-workers interact with you and respond to you.
Masterskill offers courses to help improve your emotional intelligence in the workplace:
|CCT-201-S||Emotional Intelligence Works|
|ELK88-649SG:||Emotional Intelligence for Managers|
|CCT-034-S||Achieving Life Balance|
|CCT-210-S||Attitude – Protect Your Most Priceless Asset|
|CCT-215-S||Balancing Home and Career|
|CCT-015-S||Finding Your Purpose|
Contact Masterskill today for more information!